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“NOT a Family Friendly Hotel” 1 of 5 stars
Review of BEST WESTERN PLUS Orchid Hotel & Suites

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BEST WESTERN PLUS Orchid Hotel & Suites
2.5 of 5 Hotel   |   130 N. Sunrise Ave, Roseville, CA 95661 (Formerly Oxford Suites)   |  
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Ranked #8 of 18 hotels in Roseville
GreenLeadersBronze level
1 review
“NOT a Family Friendly Hotel”
1 of 5 stars Reviewed March 17, 2014

We stayed here as part of a traveling athletic team. The rooms were not ready when we arrived; which was okay, but the front desk staff was tripping over themselves with explanations; and seemingly giving everyone upgrades. The hotel was loud at night. My daughter said she witnessed a woman barfing and clearly high when she was walking back to our room. Another member of our team heard a couple arguing all night.

  • Stayed March 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, March 19, 2014
Dear AnnK,

We are shocked and appalled to hear such things happened at our hotel. We want to thank you for taking the time to let us know what happened during your stay but we can ensure you this is a very family friendly hotel. We cater mainly to groups and families with 174 guest rooms we usually have a full house of just that. We have strict hotel policies when it comes to noise and have a night security guard to make sure all the teens are in with their parents by 10pm. We apologized that you experienced anything less than excellent with our property. Please contact me and we can discuss this further for a solution. Our only goal here is to make sure our guest feel 100% percent welcome and appreciated leaving our hotel and above all safe.
Thank you for your time.


Brittany Ducheneaux
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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101 people have reviewed this hotel

Traveler rating
    54
    28
    9
    6
    4
See reviews for
39
14
4
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Top Contributor
64 reviews 64 reviews
35 hotel reviews
Reviews in 34 cities Reviews in 34 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 16, 2014

This property has been upgraded and remodeled recently. The rooms are quiet and clean. Flat panel tv's, slippers, awesome. They have a good breakfast and great breakfast staff. I was pleasantly surprised when I found they had a beer and wine bar that is open in the evening for happy hour until 9:30. The desk gives each guest 2 drink tickets for the bar each day. What a deal! And for a business traveler a welcomed amenity. Good Job!!!

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, March 19, 2014
Dear Morley,

It’s great to always hear when our guests appreciate the upgrade we did to the hotel. Our only purpose here is to serve and make each guest comfortable. We take pride in our work and the hotel we work at and what to thank you for noticing that. Thank you for your wonderful review and we look forward to seeing you soon.
Brittany Ducheneaux
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Menlo Park, California
1 review
5 of 5 stars Reviewed March 14, 2014

Had a great stay! Nice clean room, good sized TV, quiet with great amenities and the lounge was very comfortable. Love the giant tree and outdoor sitting area. Kudos to the staff and management on a well maintained hotel.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Rosa, United States
1 review
4 of 5 stars Reviewed March 14, 2014

Very clean room and grounds. Excellent and comfortable beds. Staff is friendly and the breakfast was very good. My only critique is that the room was a little small for the size of the furniture, but overall I very highly recommend this hotel.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, March 19, 2014
Dear Donna,

Thank you for recommending our hotel and seeing the great detail we take to keep the property and rooms sparkly clean. We are pleased to know you enjoyed our completely brand new Serta pillow top mattresses and our customer orientated hotel staff. We strive everyday to make each visit a lasting experience.
Thank you for your time.

Brittany Ducheneaux
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed March 13, 2014

On the day of checkin @740am I ask Rikki who happen to be working at the front desk if I can checkin early ( much early), so I can put my luggage in my room
Before going to training . Rikki found a clean room and had me check in . Good hot breakfast , clean rooms

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, March 19, 2014
Dear Airbirne,

We appreciate your time and excellent review regarding our Front Desk Staff. We are so pleased to know we were able to check you in so early so you could get settled. See us again soon!
Thank you,
Brittany Ducheneaux
Front Desk Manager
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Fresno
Top Contributor
64 reviews 64 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 11, 2014

Upon checking in we had 2 very nice and smiling ladies awaiting behind the desk. I wanted a floor room and my manager wanted to be upstairs, done without question.They made sure we had everything we needed and explained the hotel layout to us. The rooms were perfect, with nothing out of place. The property itself is large and provides for a nice walk. Coffee in the lobby is always hot and fresh. You will have to leave the property to have dinner, which is not a big deal. You can find just about anything you would like to eat nearby. Morning breakfast is hot and fresh. This will be my go to hotel when in Roseville.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, March 13, 2014
Dear Mickey P,

Greetings from Best Western Plus Orchid Hotel & Suites! We are so pleased to know you are sharing your wonderful experience with others about your stay with us. We strive daily to go above and beyond for all of our guests by accommodating special requests and room location. We notice that it makes the guests just tickled to know we can do that for them. We have 174 and we make sure to read all special requests for our guests to have them as comfortable as possible.

Thank you for noticing all the wonderful restaurants we have with in walking distance like: Car rows, Outback Steak House, Squeeze Inn, Subway, Carl's Jr., Del Taco, Parkers Hot Dogs and many more.

Our morning full hot breakfast buffet is freshly prepared right then and there to ensure the quality of our food is outstanding and leaves our guests feeling full and satisfied.

We are thankful to be your return hotel and look forward to seeing you more often

Have a wonderful day from all of us on the Orchid Team!

Thank you,
Brittany Ducheneaux
Front Desk Manager
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Redlands, United States
1 review
3 of 5 stars Reviewed March 9, 2014

Motel was remodeled and the room was very nice. Biggest complaint we had was noise. The rooms are not very sound proof. The internet was out most of our trip. The cause was never really provided other than they said they had been having trouble with their provider and their IT specialist wasn't available to help.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, March 19, 2014
Dear Michael K,

We apologize for not exceeding your expectations. I can ensure you that our hotel complimentary WIFI is up and running with the strongest connection ever. We have recently switched over to fiber optic internet and have only had good reviews. Our property is very large with 174 rooms and our guests that are sensitive to noise like to stay in the executive wing with enclosed corridors. During your next stay with us please ask for the executive wing and we will be happy to upgrade you. Thank you for your time and letting us know on how we can improve. We will take your suggestions to heart and focus on improving
Thanks again,

Brittany Ducheneaux
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Orchid Hotel & Suites

Address: 130 N. Sunrise Ave, Roseville, CA 95661 (Formerly Oxford Suites)
Phone Number:
Location: United States > California > Roseville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Roseville
#4 Romantic Hotel in Roseville
#7 Business Hotel in Roseville
#8 Family Hotel in Roseville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Orchid Hotel & Suites 2.5*
Official Description (provided by the hotel):
The finest in Placer County lodging can be found right here at Orchid Suites hotel in Roseville, California. For four consecutive years, our CA hotel in Roseville has been voted "Best Hotel" by the local community! The Orchid Suites Roseville is an all-suite hotel with exceptional amenities, including two lovely courtyards to relax in and a complimentary hot buffet breakfast served in our private dining room. Our guests also enjoy a hosted evening reception with complimentary beverages and light appetizers seven nights a week. ... more   less 
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Also Known As:
Orchid Hotel Roseville

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