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“another hotel” 3 of 5 stars
Review of BEST WESTERN PLUS Orchid Hotel & Suites

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BEST WESTERN PLUS Orchid Hotel & Suites
2.5 of 5 Hotel   |   130 N. Sunrise Ave, Roseville, CA 95661 (Formerly Oxford Suites)   |  
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Ranked #6 of 18 Hotels in Roseville
GreenLeadersBronze level
Redlands, United States
1 review
2 helpful votes 2 helpful votes
“another hotel”
3 of 5 stars Reviewed March 9, 2014

Motel was remodeled and the room was very nice. Biggest complaint we had was noise. The rooms are not very sound proof. The internet was out most of our trip. The cause was never really provided other than they said they had been having trouble with their provider and their IT specialist wasn't available to help.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, March 19, 2014
Dear Michael K,

We apologize for not exceeding your expectations. I can ensure you that our hotel complimentary WIFI is up and running with the strongest connection ever. We have recently switched over to fiber optic internet and have only had good reviews. Our property is very large with 174 rooms and our guests that are sensitive to noise like to stay in the executive wing with enclosed corridors. During your next stay with us please ask for the executive wing and we will be happy to upgrade you. Thank you for your time and letting us know on how we can improve. We will take your suggestions to heart and focus on improving
Thanks again,

Brittany Ducheneaux
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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153 reviews from our community

Traveler rating
    79
    47
    15
    6
    6
See reviews for
55
27
7
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Roseville, California
1 review
5 of 5 stars Reviewed March 6, 2014

What a surprise to find an excellent full breakfast served fresh and hot by a smiling faced Hannah! She is an engaging and personable young woman. It's nice to see that there are folks around that truly care about how you are doing. We need more Hannah's in this world!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, March 6, 2014
Dear Mikewerks,

On behalf of the entire Orchid Team we would like to thank you for taking the time to let others know how wonderful we are and how hard we work everyday to strive towards of our goals.

Recently we have added some new items to our breakfast buffet and noticed how excellent this seemed to please everyone. We appreciate your wonderful review on our Breakfast Buffet and our Kitchen Staff. We will make sure they are rewarded for excellent customer service. We hope to see you again soon.

Thank you,
Brittany Ducheneaux
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed March 5, 2014

Hannah made sure to make our stay extremely special. She is very kind and was excellent to deal with. I hope she gets a raise! She also took care of every need my family and I had. Hannah was always polite and and a joy to speak with. Thanks, Hannah!

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, March 6, 2014
Dear Vauled Guest,

We appreciate you taking the time to write such a wonderful review towards our much deserved and well appreciated Breakfast Attendant. Every employee here at our hotel cares to make sure all of our guests are well taken care of and welcome.

We are overjoyed to know this has been shown and appreciated by all of our guests. We will make sure our employee is well awarded and thanked for excellent customer service.

Thank you again for time and compliments towards our staff.

Look forward to see you soon,

Brittany Ducheneaux
Front Desk Manager
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Rochester, Minnesota
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 3, 2014

We stayed at this facility in January, while visiting relatives. The room was of good size, lovely, clean and beds were comfortable. The complimentary breakfast was the best!! It was hot and they replenished frequently. There were many options to choose from. They were also very helpful finding items we wanted such as flavors of yogurt, multigrain bread for toast, etc.
The front desk attendants were very helpful for giving directions and helping us find the local sites.
We weren't able to use the pool as it was winter but it looked great!
The hotel was easy to find and in a easily traveled area of the city. It had a car rental place, several malls, and a plethora of food options around to choose from.
Parking was adequate, but getting back in the evening hours, proved to be a challenge to find a site. It was a weekend so that may have played a part, in how busy they were? We were however able to get a place to park, just not close to our entrance.
The city has a lovely wine tour just north of it, in the Auburn, Ca. area, around an hour drive, which we took part in, and enjoyed immensely! Who needs Sonoma! The area was quite beautiful with easy traveling to surrounding places of interest. It was also close to the Sacramento airport. It only took us around an hour to reach Roseville.
Would choose this hotel again when in the Roseville area.

Room Tip: Didn't have a Restuarant
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, March 6, 2014
Dear Realcooker,

Thank you for your recent review on our property. We want to also thank you for pointing out our large spacious rooms and clean and comfortable beds.

Every room we enter and clean are taken with a keen eye to detail and satisfaction. The same goes for the breakfast buffet. Always making sure there is plenty of section and variety. We are so pleased to know you where able to enjoy one of our many great amenities such as complimentary full hot breakfast buffet, evening reception with two drinks and light appetizers and of course our complimentary fiber optic internet service.

Even though it is winter we still have the occasional guest that likes to take a dip in our outdoor pool and hot tub. We make sure all areas of the hotel are well maintained in every season. Thank you for pointing out how great our property looked.

Thanks again for your time and kind words. See you soon!

Brittany Ducheneaux
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 1, 2014

If you get on the internet for business or casual work, look elsewhere. They seemed to careless that the internet was out for 20 hours. Rooms were average; they did provide tickets for a free drink at happy hour and breakfast. The hotel is close to the highway and lots of shopping.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, March 11, 2014
Dear Kathym,

We want to first apologize for your stay and knowing that during your time with us you could not get connected to our internet. We want to inform you for your next stay we have a business center that is available 24/7 with three fully equipped computers and a printer/copier. We have recently converted our service to fiber optic internet which will allow faster speed and quicker downloading time. Please also keep in mind that since our property is so large we have different access points for the location of the property. By clicking on the access point with the strongest connection will allow a stronger connection.

Please feel free to speak with our friendly Front Desk Staff that are always happy to show guests how to connect to the internet. Thank you for your feedback and we look forward to seeing you soon and trying out our Fiber Optic Internet.

Thank you,
Brittany Ducheneaux
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2014

This hotel was 1 of the 4 Best Western our family stayed in over the course of 6 days. I have to say, of all the Best Western I stayed at, this was the cleanest and best in regards to the layout. Don't get me wrong, the other BWs were great and I do stay at other brand hotels. It just feel great after logging 3500 mile to fine a place that is clean, comfy and warm. It just sad that I could not enjoy free drinks and appetizers the hotel was offering, had to tuck the kids to bed for a long trip back home to Seattle.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, March 11, 2014
Dear Min C,

We are overjoyed to hear that we are #1 out of your four Best Western Hotels that you stayed at. Everyday each one of our staff goes above and beyond for everyone we come in contact with. We all make sure that each guest leaves here happy and comfortable.

Thank you for your time and your loyalty to the Best Western Brand.

See you soon,
Brittany Ducheneaux
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Granite Bay, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2014

Had a great event and loved my stay! Hotel staff were professional and friendly. They took great care of my guest as always! I love all the upgrades and changes to the hotel. The room was great! Loved the new beds and flat screen TV's. My husband loved the spa.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Orchid Hotel & Suites

Address: 130 N. Sunrise Ave, Roseville, CA 95661 (Formerly Oxford Suites)
Phone Number:
Location: United States > California > Roseville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Roseville
#3 Business Hotel in Roseville
#3 Romantic Hotel in Roseville
#7 Family Hotel in Roseville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Orchid Hotel & Suites 2.5*
Number of rooms: 183
Official Description (provided by the hotel):
Newly renovated with an enclosed atrium and executive building the Best Western Plus Orchid Hotel & Suites is a one of a kind destination. The finest in Placer County lodging can be found right here at The Best Western Plus Orchid Hotel & Suites in Roseville, California.Best Western Plus Orchid Hotel & Suites is mix of suites hotel with exceptional amenities, including two lovely courtyards to relax in and a complimentary hot buffet breakfast served in our private dining room. Our guests also enjoy a hosted evening reception with complimentary beverages. Located just minutes from the Gallaria Mall and many local business in the community, our complimentary shuttle can take the stress out of driving around town. ... more   less 
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Also Known As:
Orchid Hotel Roseville

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