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“nice place” 4 of 5 stars
Review of BEST WESTERN PLUS Orchid Hotel & Suites

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BEST WESTERN PLUS Orchid Hotel & Suites
2.5 of 5 Hotel   |   130 N. Sunrise Ave, Roseville, CA 95661 (Formerly Oxford Suites)   |  
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Ranked #5 of 18 Hotels in Roseville
Certificate of Excellence 2014
GreenLeadersBronze level
terrebonne, United States
1 review
“nice place”
4 of 5 stars Reviewed January 21, 2014

sense bestwestern has taken over the rooms are cleaner the staff more helpful. they just need to work on getting a better breakfast and a safer parking lot i should not have to worry about getting broken into at a bestwestern

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, January 30, 2014
Dear Kevin F,

Thank you for letting us know that you enjoy our clean rooms and helpful staff. Please know that we are under the same management and we simple bought the brand name of Best Western Plus. Since then the same management has decided to completely remodel and renovate the entire property, rooms and common areas. The entire staff has worked extremely hard on this remodel and glad that you able see the benefits. Even though Roseville is a safe community we have hired a Night Guard to be on site 24 hours a day.
Thank you again,
Brittany Ducheneaux
Front Desk Manager
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168 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Granite Bay, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 12, 2014

I recently have a scrapbooking event at the hotel and stay at the hotel. Very happy with changes at the hotel. Love the guest room. They are completely changed. Love the bed and flat screen TV's. The staff is awesome! (Hector, Ricki, Katie and Brittany you rock) They always take awesome care of my guest at the event and my staff. Can't wait till next month event at the hotel. The location is perfect. Great places to eat next door and across the street. Not to mention Hobby Lobby is right up the street. My guest love that!

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, January 30, 2014
Hi Lori,

We appreciate you and your business that you bring every month. You and your girls are just a delight to have. We want to thank you for continuing being a loyal guest to our hotel and helping our business grow by having your scrapbooking events in our largely remodeled meeting rooms. As always thank you for your wonderful review regarding our entire staff and we look forward to seeing you during your next scrapbooking event.
Thank you,
Brittany Ducheneaux
Front Desk Manager
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Lexington, Oregon
Senior Contributor
48 reviews 48 reviews
23 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 9, 2014

Stayed over New Year's. The hotel is quite large and has a variety of price-points for rooms. We got two king/jacuzzi tub suites. The rooms were nice, decorated tastefully and the elevator was very well placed. However, The jacuzzi tub didn't match the photo I saw--which was a two person tub--and in the bedroom corner...this was a one person (or two fairly small people?) tub/shower in the bathroom--it was still very nice, but was expecting (from the photos) something different. For the price, and especially with it being new years...the room was certainly worth the price.

Onto some of the details that could use some improvement. The bed was a little hard, strangely so though, you'd wake with a backache from it...the pillows were super soft, the bed super hard...i like a firm mattress, but there was something a bit weird about this one. The heating/ac is ONLY in the bedroom--getting the front room/living area part of the suite a good temperature wasn't easy. The bathroom door shut on it's own, so if you wanted it open you had to prop it open. Also, you had to have the fan with the light...not just the light...which takes away from having a nice-romantic tub...the fan was quite loud--though it did work well for steam etc. I asked for a blanket (it was january, and there was only sheets/comforter--thin on bed) however a nice matching blanket was brought fairly quickly (so i'd tote that around in the room with me while watching tv in the front etc) wifi was spotty? and sometimey? if this is for the travelling business person, you could have a problem with the connection (and wifi was non existant in the bathroom--going to try to get music/you tube while in tub) so the wifi needs a boost. We were literally right over the front door, so we'd hear every open and close (sound proofing?) breakfast was good, understaffed a bit (pancake stuff kept running out) food was ok--the temperature of the "hot food" wasn't really hot? but more warm--a little concerning--but everything was pretty good.

The hot tub outside was quite nice, the pool, if heated, wasn't really too usable in january--but again, the hot tub was nice...didn't look to see if there was a workout room etc.

The lounge area was really quite nice (went there last night of stay, we don't drink) but there was nachos/veggies offered and the oak tree outside is stunning/as is the deck. If there were a bit more offerings, that'd be nice..but honestly, for a family snack, we were all pleased with the nachos/veggies.

Overall very very good stay. I certainly don't want to make it sound like we didn't enjoy or wouldn't come back, because that's quite the contrary--the staff was AMAZING--Ariel (I think was her name, so sorry if I spelled it wrong) was super fast at our check in...less than 5 minutes had keys, a map and details of where to park! The housekeeping was very nice, efficient and tried to be non-obtrusive--they also tidied our toietries etc. They also brought things fast when asked and worked well with us in the room even...The room was kept quite clean and they did a nice daily clean up. I received a "we look forward to seeing you note" two days before arrival with weather, points of interest etc. Then I received a survey afterwards and an immediate follow up from Brittany thanking us for the stay/feedback etc. I think the Orchid/BW takes their customers into consideration--and this stay was very comfortable, secure and we'd stay again. Thanks Orchid/staff for helping us ring in the new year.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maple Valley, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 7, 2014

We loved our stay at the Best Western in Roseville. The breakfast menu was very nice and had clean/comfortable dining area. We enjoyed the hot tub. The outdoor pool is not heated though. A memorable feature that we immensely enjoyed was the way the architecture of the hotel was built to encircle a very expansive, old-growth bonsai-style almost tree with a picturesque veranda below its branches. This would be a very nice place to relax in the warmer months.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mission Viejo
Top Contributor
120 reviews 120 reviews
12 hotel reviews
Reviews in 50 cities Reviews in 50 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed December 31, 2013

Spent two nights, found the staff excellent and perhaps the best BW breakfast I have had.
Room was clean and quiet, came with TV, frig, MW and internet connection. My wife likes rooms which have irons and boards, she wasn't disappointed. Walking distant to restaurants five minute drive to Galleria. Also had a beer and wine bar for a casual spot to relax and not have to drive.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, January 2, 2014
Dear Fred K,

On behalf of the entire hotel we would like to thank you for letting others know how wonderful it is to stay at BEST WESTERN PLUS Orchid Hotel & Suites. The only hotel to offer the best breakfast buffet, shuttle to Galleria shopping mall, complimentary beer and wine to relax after a long day and customer service in Roseville. Thank you for your time and we look forward to seeing you soon.
Thank you,
Brittany Ducheneaux
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chico, California
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 30, 2013

Our stay on the 21st of December bridged an 80th birthday party for my sister and a Christmas get-together with my son and family. Ed was delighted that we could walk to Fry's electronics. Very clean, bright lobby and room. One of the most comfortable beds I've ever slept in. Very professional staff. Enjoyed the full breakfast buffet in the morning and the free drinks (2 per room) in the Blue Oak lounge on the premises in the evening. The hotel is very close to Kaiser. We will probably be staying there at times for that reason. Nice to know it is there when we need it. Very reasonable introductory price since it just became affiliated with Best Western.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, January 2, 2014
Dear Info Gal,

Glad to hear that you were so delighted with your stay. Please tell your sister Happy Birthday from the Orchid Team. The hotel is the best location for doing multiple events in one trip. We are located next to Rocklin, Citrus Heights, Granite Bay, Folsom and many more all within a short driving distance. We are so pleased to know that you enjoyed our brand new pillow top mattresses bought especially for the comfort of our valued guests such as yourself. The Breakfast Buffet is very fulfilling and glad to know you were able to take advantage of it. Newly renovated and brand new hotel we are pleased to offer deeply discounted rates to show our appreciation to all our guests. Thank you for your business and look forward to seeing you soon.
Thanks again,
Brittany Ducheneaux
Front Desk Manager
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Spokane, United States
1 review
4 of 5 stars Reviewed December 30, 2013

Strategically located near Interstate 80. If you are sensitive to freeway noise, you may want to try requesting a room as far from the freeway as possible. Alternatively, pack a white-noise machine or a pair of ear plugs.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, January 2, 2014
Dear Christina,

Thank you for helping us tell others about our excellent value. Everything we do is for the guest. We are pleased to know this is showing. Our hotel is placed just off Interstate 80 and HWY 65 split. The hotel is easy to spot from the freeway and easy access off the freeway to the hotel. The rooms close to the HWY is our Executive Wing. We built these rooms to be interior corridors to block out any freeway noise. The rooms close to the lobby have exterior access. Thank you for making a great point. See you again soon.
Thanks again,
Brittany Ducheneaux
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Orchid Hotel & Suites

Address: 130 N. Sunrise Ave, Roseville, CA 95661 (Formerly Oxford Suites)
Phone Number:
Location: United States > California > Roseville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Roseville
#3 Romantic Hotel in Roseville
#4 Business Hotel in Roseville
#8 Family Hotel in Roseville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Orchid Hotel & Suites 2.5*
Number of rooms: 174
Official Description (provided by the hotel):
Newly renovated with an enclosed atrium and executive building the Best Western Plus Orchid Hotel & Suites is a one of a kind destination. The finest in Placer County lodging can be found right here at The Best Western Plus Orchid Hotel & Suites in Roseville, California.Best Western Plus Orchid Hotel & Suites is mix of suites hotel with exceptional amenities, including two lovely courtyards to relax in and a complimentary hot buffet breakfast served in our private dining room. Our guests also enjoy a hosted evening reception with complimentary beverages. Located just minutes from the Gallaria Mall and many local business in the community, our complimentary shuttle can take the stress out of driving around town. ... more   less 
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Also Known As:
Orchid Hotel Roseville

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