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“Hmm . . . Okay hotel, not great for dogs” 3 of 5 stars
Review of BEST WESTERN PLUS Orchid Hotel & Suites

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BEST WESTERN PLUS Orchid Hotel & Suites
2.5 of 5 Hotel   |   130 N. Sunrise Ave, Roseville, CA 95661 (Formerly Oxford Suites)   |  
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Ranked #8 of 18 hotels in Roseville
GreenLeadersBronze level
Eugene, OR
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Hmm . . . Okay hotel, not great for dogs”
3 of 5 stars Reviewed December 3, 2013

I chose this hotel based on other TripAdvisor reviews. I appreciated that they allowed my dog and only charged me an extra $20 per night. Unfortunately, they offer only rocks and astro-turf as areas that a dog can relieve themselves - we were able to find a dog park just a few blocks away which we used instead. We had a problem with check-in - reserved a king bed room, got a queen bed room. When we called the front desk, they said to just use the couch pull out instead - problem was, there was no couch. So, much to the displeasure of the front desk person, she reassigned our room but it was across from the ice machine and next to some noisy neighbors who woke us in the middle of the night. Breakfast was okay, nothing special. At check-out, I had to wait several minutes why the front desk staff were working on a computer issue - they did not even acknowledge I was standing there. It was my mistake for not noticing that the hotel has exterior corridors on the ground floor before I made the reservation - I prefer not to stay in hotels that are situated this way when I travel as a solo parent. I don't think we will stay again.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, December 5, 2013
Thank you for your feedback. We appreciate you taking the time to write about your experience at our hotel. We are happy to hear that you chose our hotel for our wonderful Trip Advisor reviews and that our pet fee is the lowest in town. We do have other pet friendly areas for pet to use. Also, you are correct the dog park is so close to the hotel. We do have interior and exterior hallways. The pet friendly rooms are select and we are working on making more pet friendly rooms in the future so valued guest such as yourself are able to pick the perfect location in the hotel for you and your pet to enjoy. Thank you for sharing with us how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you
Brittany Ducheneaux
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104 people have reviewed this hotel

Traveler rating
    57
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    4
See reviews for
41
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
La Selva Beach, CA, United States
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 2, 2013

I chose this hotel because I wanted to have quietness, away from the freeway, yet nearly instant access to the freeway. Bingo, this was the case. Room was very quiet, clean, and everything worked in the room. I wished that I had brought my own pillow, since all of the pillows in the room were giant, overstuffed, and rock hard. I'm just a little person... When you stay here, be sure to enjoy the really nice breakfast - we were pleasantly surprised with the great tasting, nicely displayed food. Things that are to be hot were hot, things supposed to be cold were cold, and so forth.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, December 5, 2013
Dear Kathie C,
Thank you for your wonderful comments regarding our Full Hot Breakfast Buffet. This is a huge perk when staying with us. We offer wonderful things for the breakfast which include country potatoes, fluffy scrambled eggs, buttermilk pancakes, biscuits and creamy gravy along with cereal, toast, muffins, pastries and juice/coffee/milk. We are continently located next to the freeway and have situated our rooms so that there is no noise. We are happy to know that this was the case for your stay. Regarding our huge pillows we do have some different sizes available at the Front Desk for your convenience. All of our rooms are completely brand new and renovated this includes the pillows. Thank you again and we look forward to your next visit with us.
Brittany Ducheneaux
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San Jose, California
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 30, 2013

We booked this Best Western on Monday of the week of Thanksgiving. We got a great rate. The hotel has recently been remodeled. We booked a two bed room and was pleasantly surprised to find that the beds are separated by the bathroom and sink. I was very grateful for this as we were traveling with my two older sons and husband and it allowed me to have some privacy being the only female. It was nice to go back and relax as a family and have a little retreat in between visits with family. It also gave family a break from us. I would stay here again, actually look forward to staying here again the next we are up visiting family.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, December 5, 2013
Dear Kim D,

Happy Holidays to you and your family. We are happy to know that we had the pleasure of spending Thanksgiving with you. We have fabulous rates going on for our grand opening as well as our already discounted rates for our completely brand new spacious guest rooms. We are so glad you enjoyed our Two Queen Semi Private Suite. You are correct this room has two bedrooms separated by a bathroom for privacy, perfect for female and male travelers. As always we appreciate your feedback and want to thank you for taking the time write your review and will see you next visit
Thank you,
Brittany Ducheneaux
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Hollister, United States
1 review
5 of 5 stars Reviewed November 30, 2013

Conveniently located to the freeway, shopping and restaurants, the is hotel has a lot to offer. We found the staff, including the housekeepers, very friendly and polite. The lobby staff were exceptional.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, December 5, 2013
Dear Jack M,

Thank you for your wonderful review regarding our staff. Here at the BEST WESTERN PLUS Orchid Hotel & Suites we strive ourselves on exceptional customer service and we are happy to know you experienced just that. Thank you for telling others about your experience with us and helping our business grow. We appreciate you our valued guest and look forward to your next stay.
Thanks again,
Brittany Ducheneaux
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 26, 2013

Best Western bought this older hotel from the previous owner and remodeled the inside. It still feels like an older hotel though. The decorations in the room are nice. We stayed in the "executive wing" ie the room was a bit larger with a sitting area, and interior access. Regular rooms are exterior motel style access. The bathroom was similar to a motel 6. There are no views due to the location. We were on the bottom floor and could hear our upstairs neighbors quite a bit. The gym was small with a bicycle machine, a weight set and a treadmill.
There are restaurants and gas stations nearby, as well as the freeway. Nighttime staff was friendly although the girl in the morning was more interested in talking to her friend that came to visit her instead of helping customer. We stayed for one night as a road trip stopover and this hotel is good for that.
**CON** The bed was like a ROCK, absolutely terrible!!!

Room Tip: Executive wing has interior access and a larger room
See more room tips
  • Stayed November 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montague, United States
1 review
5 of 5 stars Reviewed November 24, 2013

By far the cleanest nicest,most hospitable and happy atmosphere a customer could expect. if you choose to rest your head at any other hotel,motel or inn while traveling through Klamath Falls,Or................well, you just don`t have your mind right.......just sayin`

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granite Bay, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2013

Love the remodel of the hotel! Rooms look great, very spacious and clean! The staff is very friendly and helpful. The manager Brittany always takes great care of us! I have a monthly event at the hotel and love it there. Its a perfect location right next to great places to eat and shop! Love to sit out on the deck and enjoy lunch or dinner.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, December 6, 2013
Hi Lori,

Happy Holidays! First off I would like to thank you for your business and the wonderful ladies you bring to your Scrapbooking Event. We are very thankful for each and every one of them including you. We are ecstatic to know how much you enjoy the remodel to our guest rooms and meeting room facilities that can hold up to 80 guests. We have all worked very hard for this completion to the remodel to be successful. Please know that we did this all for valued guests such as you to enjoy. We look forward to your next Scrapbooking Event. See you soon!
Thanks again,
Brittany Ducheneaux
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Orchid Hotel & Suites

Address: 130 N. Sunrise Ave, Roseville, CA 95661 (Formerly Oxford Suites)
Phone Number:
Location: United States > California > Roseville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Roseville
#4 Romantic Hotel in Roseville
#7 Business Hotel in Roseville
#8 Family Hotel in Roseville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Orchid Hotel & Suites 2.5*
Official Description (provided by the hotel):
The finest in Placer County lodging can be found right here at Orchid Suites hotel in Roseville, California. For four consecutive years, our CA hotel in Roseville has been voted "Best Hotel" by the local community! The Orchid Suites Roseville is an all-suite hotel with exceptional amenities, including two lovely courtyards to relax in and a complimentary hot buffet breakfast served in our private dining room. Our guests also enjoy a hosted evening reception with complimentary beverages and light appetizers seven nights a week. ... more   less 
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Also Known As:
Orchid Hotel Roseville

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