The room was dirty (Cheetos chips on floor between bed and nightstand, sticky area on floor nearby carpet borderline, top drawer of center nightstand had receipts and trash from previous guests and when we were leaving we looked under bed in case we dropped anything and found it very dirty pretzels etc..) the bathroom had a 96% used roll of toilet paper and no extra replacement rolls. Swimming pool was a nice warm temperature but water was very cloudy. When I asked for late checkout, the desk was going to allow me only 15 mins but I asked for 30. the desk clerk kind of gave me an attitude about it. I feel I shouldn't have to beg for some extra time to vacate. I have a family of 4 (2 small kids) which is not easy to up and leave quickly. Scrambled eggs were cold, and there was only 1 waffle maker so the wait took awhile and people were lined up. I always heard Best Western was a very nice place to stay.. now I am not quite sure.. female front desk clerk had an attitude and was not very professional or "caring" but after my husband and I complained, she did give us $9 off of our bill (which was better than nothing) so I did appreciate that even though I felt a manager should have been there and offered me more of a refund. I spent almost $100 for a room.. a room at that price should have been better.
- Official Description (provided by the hotel):
- Enjoy convenient access to local attractions such as Thunder Valley Casino Resort and Historic Folsom as well as downtown Sacramento while staying at this Roseville, California hotel. Whether traveling for business or pleasure, the BEST WESTERN Roseville Inn offers all of the amenities and services to ensure an enjoyable stay. Conveniently located to Northern California's Highway 80, this Roseville area hotel proudly offers 126 spacious and well-appointed guest rooms, each equipped with cable satellite television with HBO® and high-speed Internet access. Start each morning off with a complimentary savory hot breakfast buffet before spending the day sightseeing. This Placer County hotel also offers an outdoor swimming pool, business services and a separate meeting room. Pets are welcome! ... more less
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- Also Known As:
- Best Western Roseville Hotel Roseville
- Roseville Best Western