Oh, where to start?
We had been led to believe that the "Plus" designation meant that certain standards of accommodation were met and maintained, but it certainly wasn't apparent for this hotel.
While the staff was friendly and tried to be helpful, it appears that there are not enough of them. We arrived during a meltdown of their telephone system, and everything was in a dither. The poor lady at the counter finally put down her cell phone and tried to check us in, assigning us a room in the farthest building from the lobby (there are three main two-story buildings), about 200 yards away. We parked around back, then unloaded all our luggage, went down a hallway, and entered the room. It looked like a mortar round had exploded--unmade beds, the refrigerator literally in pieces in the middle of the floor, and the kitchenette counter smashed. Did I mention that it was dirty?
We loaded everything after trekking back to the car and drove around the parking lot to the lobby. Staff apologized for the trouble and gave us a room adjacent to the war zone, but they weren't sure if it was ready (late afternoon). But we were tired, and so took a chance. After re-hauling the luggage, we entered a made-up room.
Problems we encountered:
--The furniture is old and scarred, with some parts missing. I don't think the room has been painted since the Reagan administration.
--The carpet is worn, stained with who-knows-what, and is filthy.
--The old TV has no channel guide, either on paper or on-screen. In fact, there is no hotel information anywhere in the room other than evacuation routes. This includes check-out time. We were never invited to breakfast or told what it entails. (Remember, this is allegedly a "Plus" hotel.)
--There was a one-quarter roll of toilet paper in the room. No spares, necessitating a drive back to the lobby (no telephones, remember?). The front counter had no TP to give us, and said someone would be by our room later.
--The phones evidently came back later that night. But then we began receiving phantom calls and "message waiting" alerts. Nothing there, so I finally took the handset off the instrument to get some peace.
--There were no coffee cups in the room. We tried to drink the hot liquid out of thin plastic cups.
--The sign on the outside wall advertised "Vending/Ice" near our room. There was a Coke machine, but the ice machine probably left with the millenium. Nothing but a cigarette-butt-filled hole in the ground. I had to hike across the parking lot to the next building for ice.
--Watch the single-lever handle on the sink. The "hot/cold" icons seem to be backward.
--When we checked out, we enumerated some of these points. The clerk admitted that the farthest building (nearest the freeway) wasn't given the attention it needed, calling it "unfortunate."
We're not hotel snobs, but we expected something a cut above what we discovered at this property. I was in the Navy, so I'm used to spartan conditions, but most Navy barracks were better than what I found here. Overall, I'd say this was a dingy hotel, and we were very disappointed. I will not be back, and I recommend that you stay somewhere else.
If you must stay here, ask for a room in one of the buildings closer to the lobby. You might have a...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for letting us know how your recent stay with us was. Please accept my apologies regarding your stay, I do understand it was not at all what you expected. At the time you stayed at the hotel we did have our phone system down, a situation like such had not happened before and we tried handling it to the best of our ability. Once the system was fixed all the phones had to re-set and that was the cause for the message light that was an inconvenience, I do apologize for the whole situation. The room that was given to you first was not in service, but due to the phone issues we had some hiccups in communicating that the room was being repaired. I understand not having a TV guide, and other information to the hotel is also an inconvenience, I do want to let you know all the hotel information is in the directory. During every check-in processes we also provide the breakfast hours along with the user name and password for the internet, I sincerely apologize if this was not something you received. This experience is not at all what you expected and it is definitely not the normal experience at our property. I can’t express how sorry I am for everything. I sincerely hope you can give us another opportunity to meet and exceed your expectations in a future stay.
Best Western Plus Roseville Inn
220 Harding Blvd
Roseville, CA 95678
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.