I am a hotel snob and never in my life would expect to be staying at a Holiday Inn Express. However due to a family member being very sick at the hospital across the street we decided to check in to HIEX. This property is excellent. Great location, quiet, clean, and up to date. But what makes it truly special is the staff. They go above and beyond. Anything you need they bring it to you, if you forgot a toothbrush, they have it, a razor, they have it. What ever you need they try to accommodate you. The staff is friendly and compassionate. I informed a graveyard shirt staff employee that I had lost a relative that morning and a couple hours later the staff member had left flowers at our door. It is the little things like this that make you feel like they care. And the staff at the HIEX really do care. They also do a free breakfast which is wonderful and I must state again that the rooms are clean and spacious. I will definitely rethink staying at a HIEX. I loved this place.