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Holiday Inn Express Hotel & Suites Roseville-Galleria Area
2.5 of 5 Hotel   |   1398 East Roseville Parkway, Roseville, CA 95661-3052   |  
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Ranked #2 of 18 Hotels in Roseville
Certificate of Excellence
San Francisco, CA
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Amazing”
5 of 5 stars Reviewed July 28, 2014

I am a hotel snob and never in my life would expect to be staying at a Holiday Inn Express. However due to a family member being very sick at the hospital across the street we decided to check in to HIEX. This property is excellent. Great location, quiet, clean, and up to date. But what makes it truly special is the staff. They go above and beyond. Anything you need they bring it to you, if you forgot a toothbrush, they have it, a razor, they have it. What ever you need they try to accommodate you. The staff is friendly and compassionate. I informed a graveyard shirt staff employee that I had lost a relative that morning and a couple hours later the staff member had left flowers at our door. It is the little things like this that make you feel like they care. And the staff at the HIEX really do care. They also do a free breakfast which is wonderful and I must state again that the rooms are clean and spacious. I will definitely rethink staying at a HIEX. I loved this place.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX1398, Manager at Holiday Inn Express Hotel & Suites Roseville-Galleria Area, responded to this review, August 6, 2014
Thank you for your recent correspondence regarding The Holiday Inn Express. We appreciate you taking the time to make us aware of your experience during your recent stay.

We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Holiday Inn Express Hotel & Suites a leader in excellence.

If you have the time, we would love for you to share your experience on hi-guestrelations@ihg.com.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.


Sincerely,

Amy Schiro
Front Office Manager
Holiday Inn Express and Suites-Roseville, CA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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168 reviews from our community

Traveler rating
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    50
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
Tamworth, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 16, 2014

Stayed for the last weekend in June as we had relatives in the area . There were 10 in our party so booked 3 rooms had a long drive from Vegas but rooms were ready and spotless. Beds were very comfortable pool a good size .Breakfast was great plenty of choice and items replenished on a regular basis the young man and girl working the kitchen were excellent .
Would certainly stay again and having stayed at 3 other Holiday Inns on our trip this was the best.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX1398, Manager at Holiday Inn Express Hotel & Suites Roseville-Galleria Area, responded to this review, July 22, 2014
Thank you so much for contacting TripAdvisor regarding your most recent stay with us. It is extremely wonderful to hear how multiple staff member’s assisted you with your needs. We are always pleased to hear our staff has made your stay a wonderful experience.

We look forward to your return! Thank you for choose the Holiday Inn Express and Suites in Roseville. Thanks again for your lovely comment. See you soon!

Sincerely,

Amy Schiro
Front Office Manager
Holiday Inn Express and Suites - Roseville, CA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 14, 2014

I stayed at the Holiday Inn Express Hotel and Suites, Roseville-Galleria from July 7-11, 2014. The front desk staff were all courteous and helpful, but after I checked out and was checking upcoming reservations I realized I did not have a reservation for an upcoming stay on July 28th. I went to the website but the rate I am authorized to claim was not available, so I called the hotel to see if my normal rate was available. Brittany took my call and was especially helpful in making sure my reservation was set up at my normal rate. What a relief to know that she was able to set up a reservation I could not get on the website. Thanks, Brittany for a job well done!!!

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX1398, Manager at Holiday Inn Express Hotel & Suites Roseville-Galleria Area, responded to this review, July 16, 2014
Thank you so much for contacting TripAdvisor regarding your most recent stay with us. It is extremely wonderful to hear how Brittany assisted you with your needs.

We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Holiday Inn Express Hotel & Suites a leader in excellence.

We look forward to your return!

Sincerely,

Amy Schiro
Front Office Manager
Holiday Inn Express and Suites- Roseville, CA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spokane, Washington
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 11, 2014 via mobile

We spent two nights at this hotel. In general it was a positive experience. The hotel was clean, the breakfast was nice, a nice selection of breakfast items with one exception...fresh fruit. The choice when we were in there was green bananas. The scrambled eggs the first day were fresh and tasty. The second morning it was an omelet, but when I took a bite it tasted like American cheese inside, not too tasty. I scooped it off and ate the egg. The only other minor flaw was in our bathroom. The grout was coming loose on the tile floor in more than one spot. Stepping on a loose piece of grout with your bare foot is not pleasant. That said, I would probably stay there again.

Stayed July 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX1398, Manager at Holiday Inn Express Hotel & Suites Roseville-Galleria Area, responded to this review, July 16, 2014
Thank you for taking the time to convey your comments regarding your experience us. Your willingness to share your thoughts with us is genuinely appreciated.

We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Your comments have been reviewed by the hotel’s management and appropriate action has been taken. We assure you the situation of this nature will not be repeated in the future.

We are extremely sorry for any inconvenience this may have caused you. We hope to welcome you back sometime soon to provide a level of service you expect from Hiex - Roseville, CA.

Please feel free to contact me directly for future reservations.

Sincerely,

Amy Schiro
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
92 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed July 3, 2014

Not quite sure what to think of this HIE. Staff was courteous & efficient. Room was clean and comfortable (esp the pillows at this one). It was generally what we've come to expect from this chain. But... There seem to be a bit of inattention to detail. Some home-generated signs were not affixed properly. The items in the breakfast buffet were not kept hot. In our room there was a large stain around the perimeter of the granite sink - not sure how that came to be but it was rather unsightly. As someone else pointed out, there is not a surfeit of parking. Don't know if they ever run out - ? In our room w two queen-sized beds there was only one chair, so only non-bed seating for one. There was a smaller number of TV channels than we have come to expect. We wanted to use the guest laundry but didn't see one on the map in our room or described in the notebook manual that came with the room. I accidentally saw a sign for it on our second day. This is a nice chain but I don't know, for some reason this particular HIE didn't seem to quite reach the mark. It is, however, convenient to that Galleria area and for getting onto I-80.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX1398, Manager at Holiday Inn Express Hotel & Suites Roseville-Galleria Area, responded to this review, July 7, 2014
Thank you for taking the time to convey your comments regarding your experience with the Holiday Inn Express Hotel & Suites. Your willingness to share your thoughts with us is genuinely appreciated.

We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Your comments have been reviewed by the hotel’s management and appropriate action has been taken. We assure you the situation of this nature will not be repeated in the future.

We are extremely sorry for any inconvenience this may have caused you. The Holiday Inn Express is committed to providing our guests with the highest quality of service. We regret we fell short of our goal in this instance.

Please accept our sincere apologies. We are looking forward to having you back with us to provide you the level of service you expect from InterContinental Hotels Group Hotels.


Sincerely,




Amy Schiro
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gustine, California
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 18, 2014

We are very picky about hotels. We read all the reviews we can to make a good decision. Well, it paid off for our stay here. It was great from check-in to check-out. When we checked in, the friendly and helpful front desk clerk Kao made sure to get us into a room that suited our needs. Our room was very clean, quiet and modern. They wrap the top blanket on the bed in sheets so no comforter that has had who knows how many people using them before being washed. Our favorite part about the room was the amount of electrical outlets in the room and where they were located. With cell phones and laptops people need the outlets. But so many hotels only have the typical ones behind furniture. In our room there was an outlet right above the desk and a strip plug right next to the bed so we didn't have to unplug the lamp and alarm clock. The pool is a nice size and clean. Close to many restaurants. The staff was super attentive and friendly. While getting into an elevator with a staff member, the staff member noticed a wet spot on the floor in front of the elevator and immediately went to get a towel to wipe it up. They have warm cookies in the lobby in the afternoon and the breakfast has a bit of everything from cold cereal to hot biscuits and gravy. Another perk of the hotel is a walking and bike path right behind the hotel. We walked down to it and it was very pretty. It was shaded and ran along a creek. We didn't go far but next time we want to bring our bikes. This will definitely be the place we stay every time we go to Roseville.

On another note, if you love antiques you must go to Antique Trove in Roseville. You have never seen so many antiques both indoor and outdoor in one place. Plan to spend a half day here.

Room Tip: If you like quiet ask for a room facing the pool. The rooms that don't face the pool face the b...
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX1398, Manager at Holiday Inn Express Hotel & Suites Roseville-Galleria Area, responded to this review, June 19, 2014
Thank you so much for your lovely review-we are delighted that you enjoyed your stay with stay us, we loved having you here!

We are so happy to see that you had a great stay and that you noticed so many of the little things we do for our guests. Our staff works hard to see comments like yours and we hope we can welcome you back to our hotel soon.

Sincerely,

Amy Schiro
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise, Idaho
Level Contributor
227 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 stars Reviewed June 16, 2014

Got last minute deal on hotwire. Ok freeway access. Good service at checkin. Room was good sized, very clean, bathroom very clean. Bed was comfortable and plenty of pillows. Parking not the greatest.
Concerned when we came back from dinner- outdoor band at a bar across the street was very loud. They finally stopped at 11pm.

For area, price was okay.

Room Tip: get a room in back, away from road and noise bit you might have to deal with pool
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX1398, Manager at Holiday Inn Express Hotel & Suites Roseville-Galleria Area, responded to this review, June 19, 2014
Thank you for taking the time to review your stay on Trip Advisor! We are so happy to see that you had a great stay with us and that you are planning to return. Our staff works hard to see comments like yours and we can’t wait to service you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Roseville-Galleria Area

Address: 1398 East Roseville Parkway, Roseville, CA 95661-3052
Phone Number:
Location: United States > California > Roseville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Roseville
#2 Family Hotel in Roseville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Roseville-Galleria Area 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Roseville Galleria Area Ideally located in Roseville, California and nestled between the lush Sacramento Valley and the Sierra Nevada mountains, our hotel is convenient to many local attractions and just 20 miles west of Sacramento. Explore California's natural beauty during your stay at our Roseville hotel. Families will enjoy experiencing all that Roseville has to offer. Local attractions such as Golfland Family Fun Center and Amusement Park, Magic Circle Theatre, the Maidu Indian Museum and Folsom Lake are within minutes. You can shop at the Westfield Galleria Mall or pick up some local produce and crafts at the Denio's Farmer's Market. Sacramento is just a short drive away, so families can easily explore the California capital during their stay at our Roseville hotel. With convenient access to companies such as Pasco Scientific, Surewest Communications, Union Pacific Railroad, Hewlett-Packard and NEC Technologies, our choice Roseville, CA hotel is perfect for business travelers who plan to attend meetings in Roseville. During your stay in our hotel in Roseville, California, be sure to enjoy a swim in the outdoor pool, surf the net with free high-speed, wireless Internet access or work out in the fitness center. You can eat well every morning at the free hot breakfast bar featuring our famous cinnamon rolls. Check out our great Roseville hotel deals and book your stay with us today. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Roseville-Galleria Area
Holiday Inn Roseville
Roseville Holiday Inn

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