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“Clean hotel, Good location but awkward exit and parking” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Roseville-Galleria Area

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Holiday Inn Express Hotel & Suites Roseville-Galleria Area
2.5 of 5 Hotel   |   1398 East Roseville Parkway, Roseville, CA 95661-3052   |  
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Ranked #5 of 18 Hotels in Roseville
Destin, Florida
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
“Clean hotel, Good location but awkward exit and parking”
4 of 5 stars Reviewed July 28, 2011

Just stayed at Holiday Inn Express Roseville to visit friends and family. The hotel is close to the freeway, casino and shopping and entertainment. The room was clean but had an odor after turning on the A/C. There was street noise since it is located at a busy intersection but tapered off into the evening. The parking was limited since all the rooms were booked. I did not indulge in the continental breakfast but it smelled great when I walked by. The Galleria mall is nearby as well as The Fountains for shopping and dining. Whole Foods market is located in the The Fountains and open till 10 pm which is great since the rooms have a fridge and microwave. The Fountains also host Yardhouse for beer lovers with a variety of meals. Don't bother with Dave and Busters unless you need to entertain the kids. I also ate at Ginger's restaurant across the intersection from the hotel. Surprisingly, they had a fabulous mojito.

  • Stayed July 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX1398, Manager at Holiday Inn Express Hotel & Suites Roseville-Galleria Area, responded to this review, October 24, 2011
Thank you for contacting TripAdvisor regarding your stay with the Holiday Inn Express and Suites Roseville. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business.

We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

We look forward to the opportunity of serving you in the future.

Thank you for choosing InterContinental Hotels Group.
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120 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
Pleasanton, CA
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed July 25, 2011

Room was clean and spacious, we were offered an upgrade because of being members of their priority club. Upon arrival, we were presented a "goodie bag" which made us feel welcome and special. The front desk personnel was helpful and friendly. Our room on the 3rd floor( as we requested) was clean and spacious. It had all the amenities of an upgrade, mini refrig, microwave, and coffee. The hotel is located near the intersection of major streets ,but it is quiet at night. Nearby is the Galleria Mall, great shopping and with sales tax being 7.2 % compared to the Bay Area of 8.75%, it was a great excuse to load-up. The Galleria is only 5-7 minutes away with all the shops you see in the Bay Area, situated close by is an REI. Lots and lots of restaurants around. I almost forgot... there is a free breakfast included with the stay. Eggs, bacon, pancakes, biscuits, cinnamon rolls were served along with the normal breakfast drinks. The food was good and definitely better than we expected.

  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX1398, Manager at Holiday Inn Express Hotel & Suites Roseville-Galleria Area, responded to this review, July 28, 2011
Thank you for contacting TripAdvisor regarding your stay with the Holiday Inn Express and Suites Roseville. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business.

We are always very happy when a guest contacts us about the wonderful service they have received. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Holiday Inn Express Hotel & Suites a leader in excellence.

Sincerely,

Hotel Staff and Management
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2011 via mobile

This hotel is Amazing. The hotel staff were very friendly and they make u feel at home. They complimentary upgraded our room to a gorgeous suite too. The breakfast bar was really good. Great place to hang out with family and friends. I plan on staying there everytime I'm in Roseville.

  • Stayed May 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX1398, Manager at Holiday Inn Express Hotel & Suites Roseville-Galleria Area, responded to this review, July 28, 2011
Thank you for your recent correspondence regarding The Holiday Inn Express. We appreciate you taking the time to make us aware of your experience during your recent stay.

We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Holiday Inn Express Hotel & Suites a leader in excellence.

Sincerely,

Hotel Staff and Management
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Las Vegas
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 5, 2011

I had a phone charger taken from my room at this location and you cannot believe that they told me it is their corporate policy that they are not responsible for anything missing from a room !!!!!!!!!!
I would not stay at a Holiday Inn again even if it was free and if you do be sure to NOT have maid service.....if they like your blouse or shoes they can steal them and get away with it !!!!!!!!!!!!!!

  • Stayed June 2011, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX1398, Manager at Holiday Inn Express Hotel & Suites Roseville-Galleria Area, responded to this review, July 13, 2011
Thank you for taking the time to convey your comments regarding your experience with us.

Your comments regarding your missing cell phone charger have been reviewed. We checked lost and found repeatedly for the charger and there was no record of it being found. It is too bad the hotel has to be blamed, when unfortunately there is nothing more we can do.

Our Housekeeping staff has never been accused of stealing before so this did hit us hard.

Again, please accept our sincere apologies.

Sincerely,

Management
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Midvale, Utah
1 review
5 of 5 stars Reviewed July 5, 2011

Our room was all we have come to expect with Holiday Inn. We were directed to an excellent restaurant for dinner and then spent an hour by the pool. The complimentary breakfast was exceptional. We love Holiday Inn because we know what to expect and feel at home.

  • Stayed June 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX1398, Manager at Holiday Inn Express Hotel & Suites Roseville-Galleria Area, responded to this review, July 13, 2011
Thank you for contacting TripAdvisor regarding your stay with the Holiday Inn Express and Suites Roseville. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business.

We are always very happy when a guest contacts us about the wonderful service they have received. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Holiday Inn Express Hotel & Suites a leader in excellence.

Sincerely,

Hotel Staff and Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kauai, Hawaii
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed June 16, 2011

Our room was kept clean and the towels and toiletries were well stocked every day. The beds were comfortable. The breakfast was good and it was nice having cookies in the afternoon. All of the employess were extremely friendly. My only complaint was that we were on the first floor by an exit door and late at night and early morning we kept hearing the door slam shut. We would definitely stay here again but not on the first floor.

Stayed June 2011, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX1398, Manager at Holiday Inn Express Hotel & Suites Roseville-Galleria Area, responded to this review, June 29, 2011
Thank you for your recent correspondence regarding The Holiday Inn Express. We appreciate you taking the time to make us aware of your experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature.

We appreciate your feedback in regards to your floor placement and assure you that you will be given a different floor upon your next visit. We are looking forward to your return!
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Nevada
Top Contributor
93 reviews 93 reviews
21 hotel reviews
Reviews in 42 cities Reviews in 42 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed June 16, 2011

We stayed here for a night since we were in the area for a get-together. The room was clean and comfortable - the bathroom spotless. Pillows were a bit lumpy though - I prefer firmer ones. The staff was pleasant and helpful and allowed us to check in a little early. They have a pool but we didn't take advantage of it.

Later that night we walked to Ginger's for dinner and it was a very nice place with lots of selections and a discount for hotel guests.

The next morning, My husband had to do some work before we left and had no problem hooking up with the wireless.

The breakfast was more than most places - including warm selections like cheese omelets and a pancake maker. All the normal items were there - pastry, cereal, yogurt, hard boiled eggs, juice. I would like a better selection of fruit as I don't eat bananas and french roast coffee is not my favorite.

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX1398, Manager at Holiday Inn Express Hotel & Suites Roseville-Galleria Area, responded to this review, June 29, 2011
Thank you for your lovely review regarding your recent stay at the Holiday Inn Express and Suites-Roseville. Your comments have been shared with our entire staff as reinforcement to continue our efforts to make the Holiday Inn Express Hotel & Suites a leader in excellence.

We appreciate your feedback regarding our breakfast and will definitely insure your future stay with us will be a memorable one. Please email or contact me upon your next stay with us to assure we get your preferred items.

Sincerely,

Ruth Mahata
rmahata@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Roseville-Galleria Area

Address: 1398 East Roseville Parkway, Roseville, CA 95661-3052
Phone Number:
Location: United States > California > Roseville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Roseville
#8 Business Hotel in Roseville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Roseville-Galleria Area 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Roseville Galleria Area Ideally located in Roseville, California and nestled between the lush Sacramento Valley and the Sierra Nevada mountains, our hotel is convenient to many local attractions and just 20 miles west of Sacramento. Explore California's natural beauty during your stay at our Roseville hotel. Families will enjoy experiencing all that Roseville has to offer. Local attractions such as Golfland Family Fun Center and Amusement Park, Magic Circle Theatre, the Maidu Indian Museum and Folsom Lake are within minutes. You can shop at the Westfield Galleria Mall or pick up some local produce and crafts at the Denio's Farmer's Market. Sacramento is just a short drive away, so families can easily explore the California capital during their stay at our Roseville hotel. With convenient access to companies such as Pasco Scientific, Surewest Communications, Union Pacific Railroad, Hewlett-Packard and NEC Technologies, our choice Roseville, CA hotel is perfect for business travelers who plan to attend meetings in Roseville. During your stay in our hotel in Roseville, California, be sure to enjoy a swim in the outdoor pool, surf the net with free high-speed, wireless Internet access or work out in the fitness center. You can eat well every morning at the free hot breakfast bar featuring our famous cinnamon rolls. Check out our great Roseville hotel deals and book your stay with us today. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Roseville-Galleria Area
Holiday Inn Roseville
Roseville Holiday Inn

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