First impression: Michelle (I believe that was her name) was abrupt, impatient, and not very courteous. Computer was down and she was panicking and forgetting the most important goal: customer service. Finally, we enter our room, which aroma resembled that of a gym. The gentleman who helped us and brought a small refrigerator to our first room was extremely courteous and pleasant. He apologized, went down to the lobby, and was able to find another room next door to our first assigned room. Once we entered our second assigned room, he started spraying the carpet and room to lessen any unpleasant odors, but I notified him that my allergies would not agree with any room freshener. He stopped deodorizing the room and was apologetic. The smell was more bearable and I was able to sleep and rest that night.
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- Also Known As:
- Courtyard By Marriott Roseville Galleria Mall/Creekside Ridge Drive Hotel
- Roseville Courtyard
- Roseville Marriott