Do not book this hotel through Priceline. And if you do accidentally, ask for your money back. After booking the room, I called and asked for two queen beds since we have two 6' boys. We were told that we requested a King bed through Priceline. Explained that there is no place on Priceline to choose one or two beds. Told us they couldn't help us because we booked on Priceline, but ask for a rolling bed when we get in.
Checked in and explained the situation. Again, they stated they would not help us because we booked on Priceline. But said they would send up a rolling bed. Got into the tiny room and after several calls, they said they could not send up a rolling bed because the room was too small. The room they put us in because . . . you guessed it, we booked on Priceline.
Two hours after we checked in, they called the room to ask how everything was. Umm, other than the fact that we have two big guys sleeping on a tiny uncomfortable sofa bed? "Oh, we can take care of that. We'll move you to a room with two queens."
Perfect. They called about an hour later and said that, "No. They could not move us to another room because . . ." I bet you can figure the rest of the story out.
Hey, Courtyard. Here's a hint. If you don't want customers through Priceline, don't sign up for the freaking service. You obviously don't want me here, and I don't want to stay in a hotel that treats Priceline customers like they are a nuisance, instead of a paying customer.
Poor service. Poor planning. You have lost a customer who is actually a Marriott Rewards member.
(In reading the other reviews, looks like we weren't the only one with this exact same problem. GM claims he talked to the front desk with another customer. Obviously it did not work. Classless and rude manager.)
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- Also Known As:
- Courtyard By Marriott Roseville Galleria Mall/Creekside Ridge Drive Hotel
- Roseville Courtyard
- Roseville Marriott