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“Most inflexible and unfriendly hotel” 1 of 5 stars
Review of Courtyard by Marriott Roseville Galleria Mall/Creekside Ridge Drive

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Courtyard by Marriott Roseville Galleria Mall/Creekside Ridge Drive
3.0 of 5 Hotel   |   301 Creekside Ridge Court, Roseville, CA 95678   |  
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Ranked #14 of 18 Hotels in Roseville
LOS ALTOS
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Most inflexible and unfriendly hotel”
1 of 5 stars Reviewed December 9, 2012

On the morning of 11/24/12 before leaving our home, my husband called to let the front desk know that we would like to have two beds. After attending a wedding ceremony, my husband, son, and I dressed in our formal outfit, arrived at the hotel to find our room to be one king size and one sofa bed. We came down to ask Keya, the front office supervisor, to change the room to two double beds. My husband showed her Marriott Honored Guest Awards Card. She said because we booked on Priceline, she was “not able to change her computer and the change must be done by Priceline”. My husband spent the next 20 minutes on the phone with a Priceline representative, who said the change had to be done by Marriott, not Priceline. Priceline representative evan called and spoke to Keya, who refused to change and said she was the only supervisor on duty. She did have two double beds, but she could not give it to us and no one else could help us. Because we were going out to wedding reception/dinner and did not want to make this situation worse to spoil our evening, we did not request the maid to make the bed. We did it after a long, exhausted drive when the hotel parking lot was quite empty. Later we found out hotel was only 28% full.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew W, General Manager at Courtyard by Marriott Roseville Galleria Mall/Creekside Ridge Drive, responded to this review, December 14, 2012
Thank you for your review. We do apologize for the inconvenience this must have caused you with not getting the room type you requested. This has been address to our front desk staff to make sure we do our best in making sure every guest enjoys their stay. We hope next time you are back in Roseville, CA you would stay with us again and making sure your stay is memorable.
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71 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
Glendora, California
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 30, 2012

The hotel staff were very friendly and helpful. The room was clean and nicely put together. The cost was competitive. However, I didn't get much sleep. The air conditioner was extremely loud and came on about every 15 - 20 minutes. It was to hot to turn the air off for the night.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew W, General Manager at Courtyard by Marriott Roseville Galleria Mall/Creekside Ridge Drive, responded to this review, November 2, 2012
Thank you for review. We apologize for the inconvenience this may have caused you for your stay. We take pride in to make sure everything is in working order. Maintenance is going around making sure this issue is addressed. I thank you for making us aware of situation. I am very happy that the staff was friendly and helpful during your stay.

We do appreciate the business and we hope next time you visit Roseville you will stay with us again.
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 15, 2012 via mobile

We really enjoyed staying at this hotel. Staff was friendly and breakfast was great! Kudos to the chef/waiter! He was such a hard working employee taking care of the kitchen and being a waiter all by himself and always had a smile on his face! It's people like him that make your stay even more enjoyable! The only suggestion I do have is better pillows please!

Stayed September 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonoma County, CA
Top Contributor
111 reviews 111 reviews
79 hotel reviews
Reviews in 72 cities Reviews in 72 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed August 9, 2012

Got a great nights sleep, had a breakfast available, bed was comfy (no feather pillows) it was clean-air conditioner unit was fairly quiet. Parking was full so had to walk a bit at 10 pm and as a woman traveling alone that is not ideal. Not sure what the parking issue was as the hotel didn't seem that full. Note to staff - using a pot for hot water for tea that once contained coffee ruins the tea. Can't get the coffee flavor out of those - one designated for hot water only is the best solution. Price was fair for the room.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorena r, General Manager at Courtyard by Marriott Roseville Galleria Mall/Creekside Ridge Drive, responded to this review, August 17, 2012
Thank you for your stay and review for our hotel. We are happy to hear you enjoyed your stay and hope to see you again soon. We do offer additional parking in the rear of the hotel if the front parking lot is full. Also we do offer hot water in the lobby for our tea lovers. Thank you again and happy travels.

Lorena Reilly
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San Francisco, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 27, 2012

The staff was not really friendly. Many of us had kids staying there for a sports tournament and they did not seem happy about that - made me sign a waiver that I was responsible for kids making noise. I have traveled with kids sports tournaments for years and have only had to do that one other time. We got a call at 10:00 one night from the front desk asking if any one in our room was jumping up and down, because someone on the floor below us was complaining. In fact we were in bed. Why give package deals for tournament families if you don't want a bunch of kids there?

Also annoying: They had a small bar in the lobby and required ID no matter what your age. I am 56 years old, did not have my license with me, so a staff member who was probably my son's age would not sell me a $5 Bud. That was insulting.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorena r, General Manager at Courtyard by Marriott Roseville Galleria Mall/Creekside Ridge Drive, responded to this review, August 1, 2012
Thank you for your review. We apologize if our staff did not seem friendly during your stay. I know on busy sports weekends such as this one our staff is trying to make sure every guest is taken care of with multiple requests and they do get busy but do their best to ensure all requests are taken care of. We do host many sports teams here at our hotel and have a no party waiver that each parent/coach must sign that they are the responsible adult should we need to contact who is in charge. We have this waiver in place for the safety and comfort for all our guests. We do require a 10pm quiet curfew time for all teams to ensure our non sports team guests are not disrupted as well. When we receive noise complaints we do try and control the noise as best we can. Again for everyones comfort.
It is our company's policy that we check all identification at our bar before serving and cannot serve alcohol without proper identification. We understand this may be an incovenience if you do not have your ID with you but we have many local bars within walking distance of our hotel.

We enjoy having all types of groups at our hotels and want it to be a safe, friendly and comfortable stay for everyone.

Again, thank you so much for your review.
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Alamogordo, New Mexico
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 15, 2012

The hotel is located smack in the middle of Roseville with about a thousand stores, restaurants, and bars nearby. It has a decent sized lobby with a small bar but the help at the desk is superb and super accommodating. The pool is inside which would be nice in the winter, but its not that great when your here in the summer but it does also have a jacuzzi which is nice and the outside area is extremely well kept. The staff cleans your rooms at irregular hours but its not a big deal as they clean your room pretty thoroughly on a daily basis while i would expect just the bed being made and trash taken out and the big cleaning being twice or so a week. Overall a great hotel, would definitely stay here again (as it was on the boss's dime).

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorena r, General Manager at Courtyard by Marriott Roseville Galleria Mall/Creekside Ridge Drive, responded to this review, July 25, 2012
Thank you so much for your review on our property. Although we do have an indoor pool and spa if you are here during the summer and would like to swim outdoors our property next door does allow our guests to use their outdoor pool. We appreciate your feedback and hope to see visit us again soon. Thank you!
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Los Angeles, California
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 4, 2012

We had an amazing reception, they even let us check in early! Hotel was immaculate, staff was awesome, rooms were clean & fresh. Everything was perfect...but the bed. My husband kept rolling into me all night. We were hoping it was just our particular room - because everything else was perfect. So, Courtyard Marriot in Roseville - a shout out to pay a bit moree attention to your mattresses. You rock in everything else! By the way - we will be going back there - it will be our hotel of choice - but we will be checking the bed right after checking in.

Room Tip: Choose a room with a balcony - check to make sure the mattress doesn't have "dips" or...
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorena r, General Manager at Courtyard by Marriott Roseville Galleria Mall/Creekside Ridge Drive, responded to this review, July 25, 2012
Thank you so much for your review on our hotel. We apologize you did not find the bed to be comfortable and will take every measure to get this corrected so your stay with us next time is a more comfortable one. Thank you and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Roseville Galleria Mall/Creekside Ridge Drive

Address: 301 Creekside Ridge Court, Roseville, CA 95678
Location: United States > California > Roseville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Roseville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Roseville Galleria Mall/Creekside Ridge Drive 3*
Number of rooms: 125
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Also Known As:
Courtyard By Marriott Roseville Galleria Mall/Creekside Ridge Drive Hotel
Roseville Courtyard
Roseville Marriott

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