It is very difficult to write this review as I think this hotel is lovely and am trying to make sure I weigh the good with the bad. I have been staying the Hyatt Place hotel in Roseville whenever I am visiting family in the area since they opened. The rooms are spacious and the hotel is in a great location for shopping and dining. The pool is clean and the jacuzzi is a real treat. Now here come the buts... but this is the second time in a row that I have stayed there and the maid never even looked inside the room. The Hyatt is honestly the ONLY hotel I have stayed at where I made my own bed and cleaned my own room and when I checked in there was a note saying if the maid did a good job please leave a tip. The last visit we had to move rooms because the bed had been slept in and the room was not clean (complete with hair in the bed, used towels on the rack and Cheetos on the floor). Then the maid did not clean the room and when returning to the room at 9pm the manager had to scramble to get us towels and washcloths. Again this stay the manager is scrambling to get us towels and washcloths at 8pm. The first time I was offered points on my rewards card as I "already had a low rate" this time they took $30 off the bill, which was doable but not great. Also one of the blankets had a huge hole it in so I called down for another, I was told they didn't have any but I could have extra sheets if that would help. When I left the staff member processing my transaction asked how I liked the room and how my stay had been, so clearly there is a disconnect in communication between the evening manager and the day manager. All in all a beautiful hotel, awesome location,but the service is slipping more and more each time I return.
- Also Known As:
- Hyatt Place Sacramento Roseville Hotel
- Hyatt Place Sacramento Roseville Hotel Roseville
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