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“Clean + Comfortable = Very Pleased Customer” 4 of 5 stars
Review of Hyatt Place Sacramento Roseville

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Hyatt Place Sacramento Roseville
3.0 of 5 Hotel   |   220 Conference Center Drive, Roseville, CA 95678   |  
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Ranked #5 of 18 hotels in Roseville
Antioch, CA
Senior Contributor
43 reviews 43 reviews
35 hotel reviews
Reviews in 21 cities Reviews in 21 cities
49 helpful votes 49 helpful votes
“Clean + Comfortable = Very Pleased Customer”
4 of 5 stars Reviewed September 11, 2012

We stayed at the beautiful hotel September 7th for a night. When we first walked into the lobby area we were pleasantly pleased with the decor. This hotel is about two years old so everything looks fresh and beautifully appointed. The front desk personnel were extremely pleasant and helpful - physically coming from around the counter to show us the breakfast area, the "bar" area, etc. Breakfast is included the room rate. They had a really nice selection of hot and cold breakfast food to choose from. The 'cafe' was 24 hours so after our concert we were able to get pretty decent food. The pool area was nice with plenty of lounge chairs and table/chair combos. The work-out room seemed well equipped and clean.

The room was really nice. It was clean and fresh. It had a sitting area with a nice little sectional sofa. This area also had a desk and refrigerator.There were beautiful room dividers that separated the sitting area front the sleeping area. It also had a nice flat screen tv on a swivel stand for viewing in both areas. The hotel provided a tube of toothpaste that I thought was nice. My only gripe was that the front desk rep stated that there were two queens in the room when it was actually two doubles. (I've encountered this issue before - not sure why.)

The hotel is located next to the Westfield Roseville Mall and other shopping areas. There's also plenty of restaurants in the area to choose from as well. We were attending a concert at the nearby casino and the location was perfect for that.

Any real disappointment came at check-out. The bill they slipped under the door contained a charge for the room. I booked the room through Expedia (Blind Bidding Process) and pre-paid for the room. They were unable room the charge and give me a zeroed out bill due to a server issue. However, they assured me that I would not be billed for the room.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Clearlake, California
Top Contributor
79 reviews 79 reviews
43 hotel reviews
Reviews in 43 cities Reviews in 43 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed September 10, 2012

From the very pleasant check-in to the spotlessly clean, well-appointed room to the excellent breakfast provided, I had a 5 star hotel experience! The pool area was rather small, but clean with lots of chairs and towels provided. The fitness center was also very nice. This hotel is close to lots of great shopping and restaurants, something I really appreciated being from a very small town with none of those amenities!

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ukiah, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 28, 2012

While the property itself is great, the lack of customer service definately kills the experience here.
We had booked a block of rooms for our soccer team, checking in was no a great experience, the girls seems very flustered as there were several people in line, and while she said she didnt mean to be rude, she was exteremly rude across the board. I normally hold all rooms on my card, and when parents check in they present their credit card. We have never had a problem at any other hotel, but on this one, we had a parent present their card, but the hotel charged mine. I immediately called the hotel to let them know of the error, no apology~ as a matter of fact the one woman tried to tell me that was the card swiped at checkin.. IMMPOSSIBLE, the card was NEVER at the hotel! Four days later the charge is still there, and still no word from the hotel, even after a phone call and a couple emails...WOW really!!! We wont be there again..

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlingame, California
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 23, 2012 via mobile

I loved this hotel. It is such a great deal for a good price. Hotel was new and our room was large including a living area, desk with high tech connections and a frig. Beds were comfortable. Breakfast was excellent. It was located near a large shopping mall so finding food was easy. I just can't ask for more for such a reasonable price.

Stayed August 2012, traveled with family
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Huntersville, NC
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 16, 2012

We booked this via priceline.com so we got a good price.

The hot breakfast was way above average. Every morning, there was some sort of special egg/meat/bread sandwich, like egg with ham and cheese on croissant. The other parts of the breakfast were good. Decent little snack bar too. We did order some late night food from the bar menu. It was pre-prepped stuff, but it wasn't bad.

One morning we missed the breakfast by a few minutes, yet the staff still got us something to eat, which was very nice. In fact, there wasn't a grumpy one in the bunch during our four night stay.

The rooms were clean. No bad stains or marks on the wall, etc. The fridge came in handy. No microwave, but the front desk let us pop our popcorn there. Nice TV with lots of hookups if you like gaming.

House keeping was great (and well tipped) but on one of the days we had to bust into the second roll of TP. The next evening, house keeping hadnt picked up the trash in the bath, and rather than install the second roll of TP just set it on the toilet. Other than that, she was on the ball.

The location is a little remote, but is reasonable to stay here and go to events in Sacramento. There is a great mall very close by. Fantastic restaurants. We didn't travel with kids, but the mall had very cool play spaces for kids.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mammoth Lakes, CA
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 11, 2012

I don't have a lot to add, except that the pool and spa area were also great. Clean and perfectly heated, with lots of lounge chairs and an abundance of fresh towels. The rooms are large and comfortable, with a seperate sitting area with sofa. Very relaxing. They have added a hot breakfast option to their complimentary breakfast (egg skillet sandwiches), and the kids were thrilled with all of the other options. This is an easy place to stay. We were on a quick, one-night stayover during a long road trip, and we liked the location so much that we added a second night. Adjacent to excellent shopping and good chain restaurants (Yard House, Whole Foods, etc.), we enjoyed easy access to entertainment and great food. The Hyatt Place is a cookie-cutter concept, where each property is virtually identical to the next (we've also stayed at Hyatt Place in Ontario/Rancho Cucamonga), but the concept still succeeds in creating a convivial atmosphere anda true "Hyatt" experience. Nothing unique, but rest-assured you'll have a great room, a warm pool, and a very comfortable stay. The service is top-notch, too.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sulynn J, General Manager at Hyatt Place Sacramento Roseville, responded to this review, August 14, 2012
Dear Copeym:

Sounds like you are a Hyatt Place veteran. Happy to hear your family had the opportunity to enjoy all of our amenities, like the heated pool and complimentary breakfast. Who doesn't like pancakes or fresh waffles? It's our goal that we maintain the brand standard across the country. Thank you for your feedback.
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Tiburon, CA
Top Contributor
244 reviews 244 reviews
51 hotel reviews
Reviews in 66 cities Reviews in 66 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed August 3, 2012

We had a nicely appointed , clean king bedroom for $149, $159 with taxes, etc. The room was had a large flat screen TV and a comfortable living room area. The shower was strangely narrow, about 24".The bed was very comfortable.

Efficient reception, nice lobby. Excellent breakfast included in the price; the best we've had in a while.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sulynn J, General Manager at Hyatt Place Sacramento Roseville, responded to this review, August 14, 2012
Hello Nepenthium:

We are delighted to learn that you enjoyed the a.m. Skillets breakfast designed to offer plenty of options for everyone. We do try to offer the best value for the rate. There are times when there is alot of demand for hotel rooms; the rates in the area may go up. Look for rates or offers that may be of interest to you. You may qualify for AAA, Costco or AARP. If wine tasting or shopping are part of your plans, a package may be available as well. Happy travelling.
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Additional Information about Hyatt Place Sacramento Roseville

Address: 220 Conference Center Drive, Roseville, CA 95678
Phone Number:
Location: United States > California > Roseville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Roseville
#3 Family Hotel in Roseville
#9 Business Hotel in Roseville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Sacramento Roseville 3*
Reservation Options:
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Also Known As:
Hyatt Place Sacramento Roseville Hotel Roseville

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