I am surprised this hotel has been reviewed so highly. Upon check-in at 3p.m. I reminded the attendant that I had called ahead to ask for a quiet room. The lady did not even check and told me that they were fully booked and nothing was available on the top floor. She did give us a room away from the freeway. We were staying there for a soccer tournament and were also told the top floor was mostly older people and no one would keep us up. That night we were kept up until midnight and awoken at 5am by the stomping above us. This was especially frustrating since another group in our party was placed on the top floor several hours after we checked in and they told me they did not request it! I would have been happy to wait until the room was available if only the first lady would have checked. The next morning I went down and asked to switch rooms. I was told no other rooms were available (again without even consulting the computer), soccer teams were not placed on the top floor (even though other people in our party were staying on that floor and not surprisingly the people above me were also part of a team), and finally I had to be a higher level of Hilton Honors to be placed on that floor. I continued to wait until he finally agreed to move me to the top floor, but the only room he would put me in was on the freeway side. He also went out of his way to let me know that nowhere in the original notes did it state a top floor room was requested, only a quiet room. Odd since I have no control over what the person types into the computer. Again we were kept up most of the night by traffic despite leaving the fan on all night. I know my daughter and I am light sleepers, that is why I called weeks before hand and requested the quietest possible room, I relied on the hotel staff to make that request happen. We paid $139 a night and barely got any sleep. Our receipt was sealed with a sticker that says Hampton Inns has a 100% guarantee, I wonder what this means because I was absolutely not satisfied with my stay. Almost more frustrating than the lack of sleep was the poor customer service.
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- Also Known As:
- Hampton Inn And Suites Roseville Hotel Roseville
- Roseville Hampton Inn
- Hampton Inn Roseville