I was treated with some of the best customer service by an employee who was working the front desk (her name was Danielle). I arrived in town tired from a long day of work, and the usual hotel that I stay at in Roseville was completely booked for the night. So I was very worried because I did not know the area other than being here on business. By the time I found the Hampton Inn and Suites in Roseville I was worn out. Temperature outside was almost 100 degrees and I was tired, hot, and extremely frustrated. When I entered the hotel the girl working the front desk (Danielle) was very welcoming and could see I was having a bad day so she quickly offered me a drink and proceeded to give me outstanding customer services despite being the only one at the front at the moment and being very busy. I watched her multi-task and handle all of the customers. I heard a customer behind me marvel at how good she was at her job! She explained all the details about the hotel to me and the others in line. She went out of her way to make me feel at home and ease my mind. Her customer service was outstanding! When she heard me talking about how I needed to wash some clothes, she told me she would wash them for me and have them ready for me very soon! She gave me tips on where to eat in the area, and told me all the details on the local area. It is truly rare in this day and age to get as good customer service as I received today from Danielle. I would recommend this hotel, and the outstanding customer service the front desk girl Danielle gave me! I travel here a lot for work, and I will now stay here on a regular basis. She also signed me up for the Hilton Rewards System, and hand delivered to my room, my Award information. I was EXTREMELY happy with the OUTSTANDING service that I received! I would definitely recommend this hotel to anyone in the future!!
- Also Known As:
- Hampton Inn And Suites Roseville Hotel Roseville
- Hampton Inn And Suites Roseville Hotel
- Roseville Hampton Inn
- Hampton Inn Roseville
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