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“Excellent Hotel, very comfortable stay !” 4 of 5 stars
Review of Town Center Inn

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Town Center Inn
2.5 of 5 Motel   |   705 N. San Gabriel Blvd., Rosemead, CA 91770   |  
Hotel amenities
Ranked #2 of 12 Hotels in Rosemead
Bangalore, India
Top Contributor
122 reviews 122 reviews
86 hotel reviews
Reviews in 69 cities Reviews in 69 cities
232 helpful votes 232 helpful votes
“Excellent Hotel, very comfortable stay !”
4 of 5 stars Reviewed June 5, 2014

Stayed here for 4 nights in April as part of a tour group of Tours4fun. I liked this property from the moment I entered. Cheerful and friendly staff, a computer to check your mails or if you carry your laptop, free wifi, a table set every evening offering free water, tea/coffee and fruits. The breakfast room is very small, but lovely breakfast...The room is a bit dated with old carpets but still very functional, and very very comfortable. The A/c worked beautifully, the toilet was clean and toileteries were provided. Towels were soft and the bed was very comfortable as well. As far as the location is concered, being part of the tour, I was only concerned about the food. Opposite the hotel is a Mc Donalds, and 5 minutes walk away is a hugeeeeeeee mall with a lovely foodcourt thats very reasonably priced. Overall, so much of fruit around that it was sufficient to carry away and have for lunch ! On the whole, very very happy with this property and strongly recommend. Those who are looking for spotless carpets, huge dining rooms, etc, look else where.... FOr what I paid, this property was a bargain. A former Holiday Inn, I am told its changing to the Marriott or someother brand, but if the rates, service and staff remain the same, this is a Value for money Hotel....

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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48 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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English first
10levitra
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed May 4, 2014

Check in was ok. Inside hotel everything looks old. My room facing the highway was noisy at night. The furniture was old. Bed however was comfortable. Internet was so slow. I tested it
at 1 or 2 mbps. Cant do much work on it. Area was so so. Mcd across the street. Not a value stay.
Also the gym was underconstruction. Breakfast buffett consisted of your usual heart attack food
groups.

Room Tip: Ask for room away from the streets.
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  • Stayed May 2014, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riverside, California
1 review
1 of 5 stars Reviewed February 18, 2014

Stayed last year , When it was a Holiday Inn, it was great, This Town Center Inn lacks a lot to be desired, Asked for a Handicap room, I arrived at 2:30pm. Clerk said room not ready, (I had a 4 day reservation,) I requested a blanket, Said they were all out, spare towels looked like they hadn't been washed, Exit door, you can go out but not get back in. I will not be using this place again.

  • Stayed February 2014, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCareStaff, General Manager at Town Center Inn, responded to this review, February 19, 2014
Dear 733Vic,

Thank you for being a repeat guest and taking the time to post your comments. It is always our goal to provide the best possible service and to create memorable experiences and on this occasion, we apologize for the issues you encountered. Even though our check-in time is at 3:00 pm we usually accommodate early check-ins, as long as there is a room available. Unfortunately, we did not have your specific room type available for early check-in, but did offer another type of room in order to get you checked-in as soon as possible. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Again, thank you for your review, and we hope you do give us another opportunity to exceed your expectations in the future.

Best Regards,

Amy W.
Hotel Management
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Penngrove, California
Top Contributor
70 reviews 70 reviews
30 hotel reviews
Reviews in 33 cities Reviews in 33 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed January 26, 2014

Though this has Holiday inn materials throughout, it is no longer in that group, and has perhaps new independent ownership. Nonetheless, it had HI Express features, with refrigerator and microwave, a large tv, and exceptionally fast internet in our room on the top far as far from the server as possible. The room was a mix of older furniture and some remodel (good bathroom). The hall ways were not clean, and the ice maker was running water all the time, signs of careless maintenance. Our room was not dirty, but the cleaning seemed a trifle sloppy in the details. The pool is very large within a courtyard, so completely private. Rooms have balconies or patios. Breakfast was standard and well managed. An enormous mall is around the corner for walking on smoggy days, which we had.

Other family chose the Doubletree next door, at more expense. There room was no better in quality, size, and lacked breakfast. We were pleased to find this in an expensive area of LA popular with people who know the location gives easiest access to theme parks and downtown sites.

Room Tip: Ask for inside rooms to avoid being with windows on the street. We were in 302, the most back locat...
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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HotelCareStaff, General Manager at Town Center Inn, responded to this review, February 19, 2014
Dear MsAudubon,

Thank you for staying with us and providing us with your valuable feedback. We try hard to make sure all of our guests have a rewarding experience at our hotel and we thank you for listing all of our many amenities! We do know the importance of fast internet access, especially for our business travelers, and am glad you were delighted with the exceptionally fast internet.

Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Best Regards,

Amy W.
Hotel Management
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melbourne
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 15, 2013

Stayed 2nd to 6th June 2013. The hotel is a bit old but the staff and location more than make up for it. Tracy in the breakfast room was fantastic, a dedicated worker and was truly interested in making sure everything was OK. Reception and other staff very helpful and importantly cheerful. Rooms a bit dated but clean and spacious. Definitely stay there again if in the area.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCareStaff, General Manager at Town Center Inn, responded to this review, June 17, 2013
Dear richann,

Thank you very much for taking the time to review our hotel on Trip Advisor. As a team, we strive to provide each guest with a wonderful experience. Thank you for paying special attention to our Breakfast Bar Host, Tracy. She has a huge, caring heart and the sweetest smile! By giving special commendation to her and the rest of our staff, it helps us reward our team members.

We are looking forward to your future arrival!

Best Regards,

Amy W.
Hotel Management
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Kota Kinabalu, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 27, 2013

It's been an amazing experience during our recent stay at HIE. The staff was friendly. The room was clean and no smoky smell. The breakfast served daily had good variety. The water pressure was good for a satisfying shower.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCareStaff, General Manager at Town Center Inn, responded to this review, June 4, 2013
Dear HizCreation,

Thank you so much for letting us know that your stay at the Holiday Inn Express, Rosemead, was an amazing experience. We were honored to have you as our guest and are glad you enjoyed our friendly staff, clean rooms and our delicious deluxe continental breakfast.

I'm glad you enjoyed the energizing, invigorating shower, with just the right amount of water pressure. All of our Kohler shower heads are multi-setting to be adjusted to each guest's preference. We also have curved shower rods for more space and fluffy soft cotton towels. In addition, premium Bath and Body Works toiletries, will be coming soon.

Again, thank you for your wonderful comments. We look forward to welcoming you again the next time you are in town.

Best Regards,

Amy W.
Hotel Management
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Auberry, California
Top Contributor
83 reviews 83 reviews
36 hotel reviews
Reviews in 32 cities Reviews in 32 cities
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed May 11, 2013

This was one of my worst experiences at a Holiday Inn Express stays. The hotel was very old in design and atmosphere. There was a musty, damp smell in the hotel. The room was adequate but the internet was terrible. I do a lot of work while traveling for business via the internet and I could not complete simple tasks due to slow internet. I tried to download and print an Excel spreadsheet at the business center (joke) a computer in the lobby. It could not download the document. I mentioned this to the staff and the desk clerk just gave me a stupid grin and shrugged her shoulders not comment.

Room Tip: Stay away!
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  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCareStaff, General Manager at Town Center Inn, responded to this review, May 14, 2013
Dear papamac56,

Thank you for taking the time to review our property. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. It sounds like we fell below your expectations. We are sorry that you found the computer in our business center outdated and that you were not satisfied with your room accommodations. Please accept our sincere apologies for any inconvenience it may have caused you. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Amy W.
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Town Center Inn

Address: 705 N. San Gabriel Blvd., Rosemead, CA 91770
Location: United States > California > Rosemead
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in Rosemead
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Town Center Inn 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
Town Center Inn Rosemead is conveniently located in the heart of Los Angeles, center of the San Gabriel Valley, surrounded by all the fun and excitement of Southern California. Disneyland, Universal Studios, Hollywood, Staples Center and downtown Los Angeles are less than 30 minutes away. We are adjacent to the Montebello Town Center Shopping Mall and a short distance away from the New China Town--Monterey Park (Little Taipei). This hotel is 100% smoke free ... more   less 
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Also Known As:
Holiday Inn Express Rosemead (Montebello Area) Hotel Rosemead
Rosemead Holiday Inn

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