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“Great customer service” 5 of 5 stars
Review of Hampton Inn & Suites

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Hampton Inn & Suites
2.5 of 5 Hotel   |   6248 Redwood Dr, Rohnert Park, CA 94928   |  
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Ranked #1 of 8 Hotels in Rohnert Park
1 review
“Great customer service”
5 of 5 stars Reviewed 2 days ago NEW

Rosanna,janelle,Ashley did a good job for making sure the we were comfortable .I highly recommend Hampton Inn whether your there for bus or family outing . The couple of days we were there was worth it. Breakfast was great also the complimentary hygiene stuff .

  • Stayed September 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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238 reviews from our community

Traveler rating
    123
    64
    35
    10
    6
See reviews for
89
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
Scottsdale, Arizona
Top Contributor
136 reviews 136 reviews
6 hotel reviews
Reviews in 60 cities Reviews in 60 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a nice place to have an extended stay. Comfortable room and quiet too. The bed was firm and I slept well. I stayed four night and like how close to it is all the wineries. The staff was friendly and helpful and the breakfast was good too.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 3 days ago NEW

below average for Hampton Inn, seedy looking, casual staff. Met my needs for a night/computer/bed, but would not use for anything else. Noisy, but close to cheap food Staff could care less about customer loyalty. Figured it would be just one more customer making his life difficult.

  • Stayed September 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Webster, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 4 days ago NEW

We stayed at The Hampton Inn during our recent vacation to the Napa Valley. Our suite was very spacious with a lovely king size bed. A lot of room for my husband and me.

The only concerns we experienced involved our room being cleaned consistently. We tried to be courteous of housekeeping by making our bed and keeping the room tidy; however we had to call at least 3x for towels and our trash to be taken. We left by 8:30 am each day and returned well after 4:00 pm, so we were befuddled at the lack of regular visits. As well....firmer pillows would be appreciated AND water pressure!!!!

The front desk was always so nice, especially Janelle. She went above my expectations to be attentive and helpful.

Stayed September 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Quick one night stay at this hotel. Although the location is not very good, its probably the nicest hotel in the immediate area. Room was a decent size, but there is absolutely no good view regardless of where you are placed, but it was clean. Bed was very comfortable. Bathroom looked recently updated and was well kept, which is pretty much the make it or break it for me and hotel rooms.

The staff was friendly and although we didn't take advantage of it, this hotel offers a complimentary hot breakfast. This hotel is fairly expensive, but I suspect that is because it is a 2-3 minute drive to the Graton Casino. Would not hesitate to stay here again.

  • Stayed September 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Dallas, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed at the Hampton in Rohnert Park Aug 28-31, 2014. Very nice facility. Location was between Sonoma and Dry Creek so we were able to get to do Sonoma wineries one day and Dry Creek/Healdsburg area another. Great place, awesome vacation! Amy

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce M, Front Office Manager at Hampton Inn & Suites, responded to this review, 1 week ago
We are very happy to have been a part of your great vacation Amy! Thank you for your review of our hotel. Your Hampton Inn Rohnert Park Family looks forward to your next visit!
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Elk Grove, California
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

After reading reviews, I thought it be a good place to stay. The check in was average. When we got to room it was very hot and smelled. The bathroom was under stocked. We needed more towels and the shower made noises like you were going to fall through the floor. The bed was very uncomfortable.
I will give them a second chance later this year.

Stayed August 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce M, Front Office Manager at Hampton Inn & Suites, responded to this review, 1 week ago
Thank you for your review of our hotel. Please accept our apologies for the not-so-pleasant experience you had during your recent stay. Be assured that we take your feedback very seriously and will use it to improve our service. Please let me know when you are planning to visit, it will be my pleasure to assist you with your reservations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites

Address: 6248 Redwood Dr, Rohnert Park, CA 94928
Phone Number:
Location: United States > California > Sonoma County > Rohnert Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Rohnert Park
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
Whether you're traveling for business or vacation, you'll want a Sonoma County hotel that offers all the conveniences you long for. And that's just what you'll find at the Hampton Inn & Suites Rohnert Park-Sonoma County, CA hotel. We're conveniently located at the Gateway to Wine Country, just a short drive from Sonoma's wineries and the Pacific Coast. There's so much to see and do here, from exotic safaris to fascinating museums to a thrilling drag strip. You'll find it all, just a short drive from our Sonoma County hotel. ... more   less 
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Also Known As:
Hampton Hotel Rohnert Park
Hampton Inn And Suites
Hampton Inn Rohnert Park
Rohnert Park Hampton Inn
Hampton Inn & Suites Rohnert Park, Sonoma County, CA

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