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“Wonderful wine country hotel” 5 of 5 stars
Review of DoubleTree by Hilton Hotel Sonoma Wine Country

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DoubleTree by Hilton Hotel Sonoma Wine Country
3.5 of 5 Hotel   |   1 Doubletree Drive, Rohnert Park, CA 94928   |  
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Breakfast & WiFi
Ranked #3 of 8 hotels in Rohnert Park
New Berlin, United States
1 review
1 helpful vote 1 helpful vote
“Wonderful wine country hotel”
5 of 5 stars Reviewed November 18, 2013

This hotel is a great value. The room was quiet, clean and comfortable. The staff were knowledgeable about the area and were helpful in directing us to wineries in the area. Breakfast is included and could be made to order. A new casino nearby was an added plus.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve J, General Manager at DoubleTree by Hilton Hotel Sonoma Wine Country, responded to this review, November 20, 2013
Dear Barbara K,

We are so pleased to hear that you enjoyed your vacation at the Doubletree Sonoma Wine Country.
It is wonderful that you booked a package that included breakfast and that our staff was so helpful during your exploration of the area.
Thank you for taking the time to share your experience!
We look forward to welcoming you back for your next getaway.

Warm Regards,
Steve Jung
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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679 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
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English first
Rohnert Park, California
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 17, 2013

I was in a bit of a bind and needed a place to stay. From the moment I set foot in the door, the people at the front desk were warm and understanding. It made a very bad situation for me much more pleasant. From Liam and Israel at checkin, to Rene and Patricia - all of them were fantastic, and went above and beyond to make sure that my guest and I were comfortable during our stay.

Thank you so much for being you, and keep on doing such excellent work!

Room Tip: The rooms on the ground floor, facing the golf course can have some noise for facing the freeway but...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve J, General Manager at DoubleTree by Hilton Hotel Sonoma Wine Country, responded to this review, November 19, 2013
Dear Kaffeinated1,

Thank you for the glowing review of our wonderful staff.
We are so glad that we were able to improve a difficult situation for you.
We hope you will be back to visit again in the near future, under better circumstances of course.

Warm Regards,
Steve Jung
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, California, United States
Top Contributor
99 reviews 99 reviews
17 hotel reviews
Reviews in 35 cities Reviews in 35 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed November 13, 2013

I booked this tour because I was taking my boyfriend on a beer tour with North Bay Brewery Tours. The pickup location was just across the street from this hotel. Very simply stated: The price was fair, the room was clean and comfortable, the pool and hot tub were awesome, and the service was great. We only stayed one night, but we would definitely stay again if we were in the area. Also, the free cookie during check-in was delicious! =)

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve J, General Manager at DoubleTree by Hilton Hotel Sonoma Wine Country, responded to this review, November 16, 2013
Dear Dianah R,

Thank you for choosing our hotel as the destination for your special occasion.
We are very glad to hear that you enjoyed your cookie at check in as well as the rest of your time with us.
We look forward to welcoming back the next time you find yourself exploring wine country.

Warm Regards,
Steve Jung
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Senior Contributor
47 reviews 47 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 11, 2013 via mobile

The hotel is a beautiful property with nice, comfortable rooms. It has a great gym, excellent breakfast and lovely views. But what made our stay special was the help we received from the General Manager, Rene Rodriguez. We had an administrative issue where our reservations got canceled and there wasn't a room to be had in the area. Rene contacted a friend who found us a room at the Marriott and then arranged the rest of our stay here at the DoubleTree. He threw in some "extras" for us as well. His understanding and assistance during a very stressful time was so appreciated. I hope Hilton knows what a valuable manager they have in Rene.

Stayed November 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve J, General Manager at DoubleTree by Hilton Hotel Sonoma Wine Country, responded to this review, November 12, 2013
Dear Mary H,

Thank you for your glowing review and kind words regarding our staff.
Rene is, as you mentioned, a very valuable asset to our hotel.
Although he is not the General Manager, as that is my title, he is the Manager on Duty on many occasions.
I am thrilled to hear that he was able to assist you and make your stay a memorable one.
We look forward to hosting you here at the Doubletree during your future excursions into wine country.

Warm Regards,
Steve Jung
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 11, 2013

I was here for a conference, everything was OK, but nothing was Great. Service in the restaurant was a joke, don't go there unless you have at least an hour. The staff was OK, but not overly friendly (except Diane at the Starbucks, she's awesome). There were no scenic views, it is not close to wine country (your at least 45 minutes away), and there is a constant influx of people arriving on a shuttle bus from SF airport.
The rooms smelled nice, the bed was cozy and comfy, but the bathroom needed some work. The shower head was horrible and tile was loose.
The conference area was VERY noisy....I would never hold a corporate function here. Staff was very inconsiderate of noise levels.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve J, General Manager at DoubleTree by Hilton Hotel Sonoma Wine Country, responded to this review, November 12, 2013
Dear melinnc1979,

Thank you for your detailed account of your time with us.
We sincerely apologize for the challenge you experienced in the restaurant.
Your concerns have been sent on to the appropriate manager and will be addressed.
Our hotel is located in the center of Sonoma Wine Country, but you are correct that it is a 15 minute drive to the closest winery.
We regret any inconvenience that our location or the airport shuttle may have caused you.
We hope you will provide us with an opportunity to make up for this average experience by providing you with a truly memorable one in the future.

Warm Regards,
Steve Jung
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wheeling, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2013

This is the second time I have stayed at this Doubletree. The building/lobby is beautiful. Very welcoming. The employees are extremely friendly and helpful - great customer service both times. The location is excellent as it is easy to reach via the freeway and is also close to a variety of restaurants. I have already recommended this hotel to co-workers and friends.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve J, General Manager at DoubleTree by Hilton Hotel Sonoma Wine Country, responded to this review, November 12, 2013
Dear Cynthia H,

Thank you so much for recommending us and for providing such a lovely review.
We are grateful for your return business and hope we will continue to be your #1 choice for accommodations in beautiful wine country.

Warm Regards,
Steve Jung
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 10, 2013

Don't believe in the mountain view, golf course view, friendly service or even getting a cookie at check-in at this Double Tree. Staff is young and did not provide good customer service. Room had ants in it and toilet had hair on it. Long walk outside to get to the rooms from the lobby carrying your own luggage with no offer for help. Not worth the money for the service, cleanliness, or luxury that a Hilton should provide.

  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve J, General Manager at DoubleTree by Hilton Hotel Sonoma Wine Country, responded to this review, November 12, 2013
Dear Michelle L,

We truly apologize for the service failure you experienced during your stay with us.
We would like to encourage you to please contact one of our managers regarding your stay.
Your feedback is extremely valuable and highly appreciated.
Your concerns thus far have been sent forward to the appropriate managers and will be looked into.
Thank you for assisting us in locating some areas of improvement.
We hope you will give us another chance in the future so that you may experience the wonderful service we are know for.

Warm Regards,
Steve Jung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton Hotel Sonoma Wine Country

Address: 1 Doubletree Drive, Rohnert Park, CA 94928
Phone Number:
Location: United States > California > Sonoma County > Rohnert Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 hotels in Rohnert Park
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Sonoma Wine Country 3.5*
Official Description (provided by the hotel):
With its central wine country location, the Doubletree Hotel Sonoma Wine Country puts you near 300 wineries, great scenic destinations and popular attractions. We are just an hour away from the San Francisco Bay area and 20 minutes from Charles Schulz (Sonoma County) Airport. ... more   less 
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Also Known As:
Doubletree Sonoma Wine Country
Doubletree Rohnert Park
Rohnert Park Doubletree
DoubleTree By Hilton Hotel Sonoma Wine Country Rohnert Park, Sonoma County, CA

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