We stayed at the Doubletree in Rohnert Park for 8 days right before Thanksgiving week. What a disaster the building and facilities are! We were shocked. Being Hilton Honors members, and having stayed in many Doubletree and Hilton chain hotels, we did not expect this. The building itself is old, and it seems like they bought it out from an old Marriott or something similar and then did not have the money to remodel and repair the place. It was gross. During our stay, the elevators broke down and trapped people inside, the glass doors to the entrance of the lobby got stuck and almost squished our 13 year old daughter. The card swipes on our hotel doors would only work about 50% of the time, so we had to swipe over and over again to get into the rooms, and even had them reprogram our cards, but the problem was the door reader. The internet server was so small that it could not handle the capacity/needs of all the guests so you could not get pages to load at all. We paid around 10 extra dollars a day and the server would not send a consistent signal. We went down to the lobby to use the hotel computers and printer and it was just as bad. Another guy was on a computer too and he was cussing up a storm because he could not load a simple page to buy an airline ticket. They need to triple their server size and not charge a dime for internet access until they do. We had time sensitive business to take care of and had to go elsewhere to connect to the internet -- every single day!!!! There was also a daily fiasco in the morning with the breakfast buffet. They only had one waitress most days and she was frazzled. The breakfast is supposed to stop at 11:00 or 11:30 and we got there at 9:45 and they panicked, saying it was getting late and we should order from the menu instead. ?? We said: "Isn't the buffet open until 11:00/11:30?" And a hostess ran over looking panicked and butted right in and said, "Well we don;'t expect people this late." This happened 3 days in a row, at 9:45 - 10:00ish. So we went out and got bagels instead for the next two days not wanting them to freak out when we arrived around 10:00. It made no sense since the buffet was still supposed to be open until 11:00/11:30, and they had no answer for us when we pionted that out. They looked sheepish..but would not answer us directly. Another bizarre thing was one of our rooms had a SGARED balcony and we were not told this. So when we opened the sliding glass door to air the place out and then went out to run an errand we had left our room totally exposed to the people next door and down the way who all shared a balcony with us. How ridiculous is that? To not be able to open your own window for fresh air without exposing yourself and your belongings to other guests who share your balcony. Unbelievable. No forewarning and we were not offered a different kind of room - which is shocking because we are Hilton Honors members. The rooms are clean enough, but decorated in old, gross furniture, with wicker chairs, yes wicker, and dingy old cushions on them. All we kept saying is this cannot be a Doubletree. They must have ran out of money before being able to remodel. JUst a horrible experience and so disappointed. Our past stays at other Doubletrees were always great. This one was a shock. Stay in Petaluma or Santa Rosa instead!!!
- Official Description (provided by the hotel):
- With its central wine country location, the Doubletree Hotel Sonoma Wine Country puts you near 300 wineries, great scenic destinations and popular attractions. We are just an hour away from the San Francisco Bay area and 20 minutes from Charles Schulz (Sonoma County) Airport. ... more less
- Reservation Options:
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- Also Known As:
- Doubletree Sonoma Wine Country
- Doubletree Rohnert Park
- Rohnert Park Doubletree
- DoubleTree By Hilton Hotel Sonoma Wine Country Rohnert Park, Sonoma County, CA