I must preface this review by saying that I did not and have not stayed at the hotel so I cannot attest to the quality of rooms, amenities, etc. However, based on my recent customer service experience I would not stay here and I would not recommend it to any friends or family.
I was in the greater Sacramento area from a Thursday night to the following Wednesday morning. Not quite a week. I had called The Rocklin Park Hotel a week or two prior to my visit to inquire about renting a banquet room to host a baby shower. The gentleman that I spoke with went over rates, confirmed availability and said to see the room just call ahead so they can make sure someone is available to show me around.
I called on the Friday morning after my arrival to town and the girl who was on the phone was unhelpful. She just kept telling me how busy they were going to be that day. She couldn't confirm if the dates I wanted for the shower were still available so she said she would have her manager call me back in an hour when she got in. I never got a return call. I called later that day around 4 pm and either the same girl or another told me how busy they were and took my information to now have the Event Coordinator call me back because she supposedly was the only one that could help me. She wouldn't be in until Monday and I was told I would have to wait until then despite me saying that I would be leaving Wednesday morning and needed to see the place ASAP.
Well, the events coordinator never called me back. I left a message on Monday and Tuesday specifying that I had limited time to see the place and, apparently, it wasn't a priority. They must have been super busy with their imaginary clients because the parking lot did not look full to me. Most people I tell this story to from the area tell me that they think/thought the place was abandoned or closed down because of the lack of business they appear to get.
I'm surprised and disappointed that a place can be too busy to tend to potential clients. On top of that, to not return a call after 4 messages is despicable. I would not want to host an event here after such terrible customer service and I will definitely not recommend this place to anyone!
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