Yes, I'll agree this hotel used to be very inexpensive. Maybe people are still getting incredible deals, but we were charged $20-30/night more than previous visits--just $5 difference from the comparatively luxurious HoJo next door. Room reasonably clean, can feel springs in mattresses, flat pillows, threadbare sheets, visibly stained--REALLY stained--box springs, full size box springs under queen mattress, spit wads on ceiling, curtain rod falling off wall. These things used to be reasonable given the low rate, but not anymore.
'Continental breakfast' used to be bagels, frozen waffles, fruit and cereal. Now it is just bread for toast, green (unripe) bananas, and cereal. Unheated pool dirtier than past stays. As usual, the hot tub is wrapped in yellow caution tape, filthy, and unavailable for use throughout our 2-week stay (third summer running).
The free wifi is terrible. Could never get more than 1 bar and nothing at all in lobby area. They offer 1 HBO channel but the signal is wavy as if you're watching it underwater. Staff explains that these are as good as they can get from local provider.
If your computer can connect with Ethernet, bring the cable if you want a decent signal. No flat screen TVs so don't plan on using video game consoles.
Every summer, groups of gypsies have made their way through. Interesting and colorful--they tend to sort of take over the place with kids running around, everyone up very late, lots of swimming in underwear or clothes. Ok with me, though others not so much.
Spent time in the lobby in evenings when my son had a flu. Noticed obvious working girl traffic going on regularly at night--especially over the weekends. Loud group of men raucous and drinking for hours at the pool, and then in the lobby till after 2 am. Unsupervised kids running around, hanging out in lobby, and banging doors, running in and out till after 1 am. This hotel has big problems so often that the police circle it several times each day. Arrests are not unusual.
Staff may be friendly but not very good at keeping things peaceful after 10 pm when most places want it quiet. These young people mean well, but clearly have had little training to deal with issues (even a replacement lightbulb). Maintenance only available certain days so our bathroom light was out for a few days. Manager is never around and ineffective to deal with a complaint when you can reach him.
We finally escaped to the Howard Johnson next door. It's like a resort in comparison! Comfortable, quiet, spacious rooms with flat screen TVs and several HBO channels, as well as many other channels not offered at Heritage. Hot complimentary breakfast, gym room, attentive staff with hotel training, thorough housekeeping. Certainly worth the $3-15/night (depending on rate you had at Heritage). We figured the breakfast alone made up for the price difference!
Both allow pets. Seriously consider whether saving a bit of money is worth the obvious undesirable element that has become the norm here.
Rooms that face the trailer park and Howard Johnson are quiter. They offer rooms with a counter, mic...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Let me start by thanking you for completing our guest survey regarding your recent stay at our hotel. It has come to my attention that you were not completely satisfied with your stay. My sincere apologies to you. I assure you that all the problems listed with the room, breakfast, and pool area have been addressed and our goal is to continuously improve our service and property to maintain and exceed guest satisfaction. If you plan to travel in the near future please consider our hotel again; we would love to accommodate you once again.
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General Manager at Heritage Inn Express
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.