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“Our third review of this hotel---this visit was a bit disappointing but still good value..” 3 of 5 stars
Review of Heritage Inn Express Rocklin

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Heritage Inn Express Rocklin
2.0 of 5 Hotel   |   4480 Rocklin Road, Rocklin, CA 95677   |  
Hotel amenities
Ranked #5 of 6 hotels in Rocklin
Las Vegas, Nevada
Top Contributor
133 reviews 133 reviews
61 hotel reviews
Reviews in 80 cities Reviews in 80 cities
73 helpful votes 73 helpful votes
“Our third review of this hotel---this visit was a bit disappointing but still good value..”
3 of 5 stars Reviewed April 27, 2013

We have stayed here several times and I have written two previous reviews. The hotel is still a bargain for the price--however we were a bit disappointed this time. They gave us a king room (reserved two weeks ahead) with two broken TVs and no remote---after our complaint they gave us another room with two queens, the only room available. It was nice and clean---no problem even though we asked for a king.. We left the hotel for a few days and returned (same reservation) and they gave us the same room with the two TVs---one broken, one working--once again we were told it was the only room available. The extra TV took up most of the room on the desk. Not a big problem but a bit annoying since we need to use the desk for business. One other consideration---during our visit the hotel seemed to have a lot of permanent residents in the hallways and on the patio---women with children, young families, etc. They did not bother us and everything was quiet, clean and comfortable, however we aren't sure what was going on? We did not stay for breakfast so I can't comment on that. All in all, the hotel is still a bargain for visitors who don't need luxury and are looking for a clean, well equipped room in a convenient location on Highway 80. We will definitely return since our family lives nearby.

Room Tip: Be sure to request a room on the back side away from the highway noise.
See more room tips
  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review, September 17, 2013
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.

Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.

I hope that you will give us another opportunity to serve you.

Again , I apologize for the inconvenience during you stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly (916) 632-3366

Sincerely
Braham Dev
General Manager
Heritage hotel group
bdev@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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60 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
San Jose, California
1 review
4 of 5 stars Reviewed February 24, 2013

best place to stay, nice room ,nice staff,near the freeway...wow it was a good stay,yes i will stay again..so many restaurant near by.good price.manager was really helpful.we stayed four nights.need improvement breakfast.

Room Tip: away from freeway
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review, September 17, 2013
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again.

If we can be of assistance in the future, don't hesitate to contact us at (916) 632-3366

Sincerely
Braham Dev
General Manager
Heritage hotel group
bdev@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
King City, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 21, 2013

So I ended up staying despite all of the horrible reviews just because it was sort of cheap. From the outside it looks pretty innocent but upon entering it is truly feels like staying at a homeless shelter. There were around 15 loud and homeless looking people that all smelled of cigar smoke. The first room we got had a broken heater that is from the 80s and we were switched to another room. We should have stayed at the first one because the second reeked of smoke even though it was a nonsmoking room. We literally had to go to the store to buy a febreeze just to put up with the putrid smell. And out of the entire time we stayed there our sheets were not changed once, we even got dirty towels put into our bathroom. Stay AWAY

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review, September 18, 2013
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.

Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.

I hope that you will give us another opportunity to serve you.

Again , I apologize for the inconvenience during you stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly (916) 632-3366

Sincerely
Braham Dev
General Manager
Heritage hotel group
bdev@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rocklin, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 1, 2013

We stayed here in late October. They put us in a room on the third floor. It was a non-smoking room but reeked of smoke so badly that we had to go out of the inn or down to the first floor to be able to breathe. Also, the room had a door in it which connected it to the next room. The door was locked but the smell of smoke seemed to be coming from the other room. There were people living in the inn as well who seemed to have been living there for some time because all their belongings were stuffed in the rooms. All in all, this was not a comfortable stay for us and we only stayed there one night. The inn is right on the freeway and close to a bunch of fast food joints.

Room Tip: First floor does not have as strong a smoky odor.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review, September 17, 2013
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.

Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.

I hope that you will give us another opportunity to serve you.

Again , I apologize for the inconvenience during you stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly (916) 632-3366

Sincerely
Braham Dev
General Manager
Heritage hotel group
bdev@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victorville, CA
1 review
1 of 5 stars Reviewed December 9, 2012

This place is full of the homeless, felons and screaming toddlers. There is some sort of "Shelter" nonsense here. It is dirty, the rooms are not clean and there is this unsettling "sticky" feeling everywhere.

Run .... far away from this pit. And, if you must stay here stay on the first floor on the other side of the Lobby. The Police have an assigned Parking Spot here and better you will not need to elevator or the stairs ..... unless getting violated is on your list of things to do.

Room Tip: Days Inn, Hyatt or a Courtyard in Roseville is the better choice
See more room tips
  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review, September 18, 2013
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.

Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.

I hope that you will give us another opportunity to serve you.

Again , I apologize for the inconvenience during you stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly (916) 632-3366

Sincerely
Braham Dev
General Manager
Heritage hotel group
bdev@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 18, 2012

:( I was a guest at this place for an extended stay on company business. Property is infested with bugs i.e. ants, beetles, mosquitos, moths and cock roaches. Additionally, many of the rooms appear to be rented by illegal immigrants. When I called the front desk to compain about noise, they seemed to care less about my business! Finally, the rooms were mostly unkept and partially dirty. Housekeeping seemed almost non existent. You get what you pay for!

I would rather stay in a camper shell and shower at the gym!!!!!

Rocky

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review, September 18, 2013
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.

Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.

I hope that you will give us another opportunity to serve you.

Again , I apologize for the inconvenience during you stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly (916) 632-3366

Sincerely
Braham Dev
General Manager
Heritage hotel group
bdev@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Strasburg, Colorado
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 15, 2012

much much better than apples to apples Sacramento two star inn. very peaceful sleep, clean.. will use again if we stop in rocklin again.

Room Tip: I-80 is few yards away. get a room facing north.
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review, September 18, 2013
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again.

If we can be of assistance in the future, don't hesitate to contact us at (916) 632-3366

Sincerely
Braham Dev
General Manager
Heritage hotel group
bdev@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heritage Inn Express Rocklin

Address: 4480 Rocklin Road, Rocklin, CA 95677
Location: United States > California > Rocklin
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 6 hotels in Rocklin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Heritage Inn Express Rocklin 2*
Reservation Options:
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Also Known As:
Heritage Inn Express Rocklin Hotel Rocklin
Heritage Hotel Express Rocklin

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