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“Great Hotel with one exception” 4 of 5 stars
Review of Staybridge Suites Rocklin - Roseville Area

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Staybridge Suites Rocklin - Roseville Area
3.0 of 5 Hotel   |   6664 Lonetree Blvd., Rocklin, CA 95765   |  
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Ranked #1 of 6 Hotels in Rocklin
sparks nv
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Great Hotel with one exception”
4 of 5 stars Reviewed May 7, 2014

This hotel is great we stayed in a suite and it had everything needed..The only exception i had a problem with was one of there staff members geovanni very rude and need customer service skills badly . Thank goodness Holly her manager is very nice and said she would take care of the problem i had with her and offered to have my family back to enjoy there hotel since we didnt get to on our trip . I would recommend this hotel again just make sure when booking dont step on geovannis bad sad because it wont be pleasent she is just not the happiest camper out there .I would like to say the staff member scott in the morning was very helpful to me and they need to have more employees like him working the phones and front reservation desk .I would just like to stay besides my incounter with there staff member geovanni my stay was great

Room Tip: i would go with a suite bigger
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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53 reviews from our community

Traveler rating
    23
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    7
    3
    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Albuquerque, New Mexico
Top Contributor
64 reviews 64 reviews
28 hotel reviews
Reviews in 38 cities Reviews in 38 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed November 19, 2013

This was my first stay at this property and overall it was a pleasant one. The only hurdle was finding the place, as it is situated behind a shopping center. Once we found it, it was an enjoyable stay.
The first two nights were quiet and restful, the last night there was a scuffle in the parking lot in the wee hours of the morning and it got quite loud. Of course, not really the hotels fault, but it did emphasize that the rooms are not a soundproof as others I've stayed in.
The front desk staff was kind and helpful. The breakfast was good with many choices, the evening dinner was also nice with good choices both nights we were there.
Would definitely stay here again.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco Bay Area
Senior Contributor
42 reviews 42 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 11, 2013

If you're travelling through Rocklin, this is a good place to stay. It's situated at the back of a huge shopping mall, right up against a freeway. However, we had a room on the side facing the mall and didn't hear any traffic. The room was large, your basic suite- type of accomodation. The breakfast buffet was fine and the public area was attractive. It was amazingly busy for a Saturday night in October.

Room Tip: Ask for a room facing away from the freeway
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Rocklin - Roseville Area, responded to this review, November 26, 2013
Dear cnalsc,

Thank you for your review. I am particularly appreciative of your comments about our great location. It is always hugely motivating when one takes the time and trouble to acknowledge their good stay.

I have taken note of your valuable comments and will use these to monitor and improve the quality and services we offer for to our guests.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Union City, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 1, 2013

This hotel surprised me with the excellent service they provided. Everything met expectations and then some!! As a platinum member, I very much appreciated the room upgrade upon check in. Complimentary breakfast was as good as it can get. Enjoy the indoor pool and I love it how it was seperate and not near any rooms as we had kids that were quite loud while swimming so no one was disturbed. Our 3 night stay was definately a home away from home. Will definately be returning!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 1, 2013

I travel on business frequently and have found the Staybridge Suites in Rocklin quite comfortable and would recommend it to any business traveler. It has all the amenities of most modern hotels and the rooms are clean and nicely appointed. And while there are many choices of hotels in this area what brings me back to this particular location is the staff. Every employee I have had contact with appears professional and helpful. One person in particular, C.J., who works in food service, is a perfect example. With all the IHG hotels, their concierge lounges & fine food I've enjoyed over time, one might think simple Staybridge Suites fare would be boring. But it is not about the food, it's about the service. And C.J. is wonderful! She is friendly, efficient and hard working. She bends over backwards to accomodate and seamlessly multi-tasks during even the busiest times. I have observed that even when there are hoards of people she manages to pick up the pace and keeps the food coming (with hot items hot & cold items cold) and she manages to do this all with a smile. I can only surmise that she (& possibly the general manager) is (are) extremely organized and excellent planners. Another plus for C.J. is that even with the most difficult guests and during what are probably stressful moments, she is always respectful & polite. With employees like this why would one stay anywhere else?! Great job Staybridge!

Room Tip: For me, the best rooms are always away from the elevator, although in this hotel the elevator if fai...
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northridge, CA
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed July 30, 2013

Newer hotel, nice enough. Clean. Nice breakfast buffet was included. Dining area was very crowded. Bed was very comfortable. Enjoyed having the sofa in the room....a comfortable place to sit and read a book.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Rocklin - Roseville Area, responded to this review, August 15, 2013
Dear TravelingforFun3333,

Thank you for you review. I'm truly delighted that you had a nice stay at our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It encourages our team members to work even harder and consistently delight our guests. Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rancho Palos Verdes, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 27, 2013

Stayed here on 7/24/13 for one night prior to a business meeting. First impression was several dogs on leashes & more kids than one would generally find in many hotels. That said, the staff was extremely helpful, knowledgeable, and processed guests quickly. The room was spacious and had every amenity one would want...except coffee. They have a coffee maker (and full-sized fridge, a stove, dishwasher, and pots/pans) but no in-room coffee...no big deal as coffee is available at the dining area and was good. Checking the fridge, the previous guest's doggy-bagged leftovers were in a bagged box. Again, no big deal, but it is a little gross. The front desk advised that this was unacceptable and would be noted. Would I stay here again? It's a toss up...all in all not a bad value for the price.

Room Tip: If/when I return I would ask for a top floor room to eliminate any footfall noises.
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Rocklin - Roseville Area, responded to this review, August 11, 2013
Dear Mike K,

Thank you for staying with us and leaving a review. We are glad to see that you left some feedback on what you liked as well as what fell below your expectations. We are deeply sorry for any inconveniences you have experienced. We take all comments into consideration and welcome any opportunity to improve. We are hospitality professionals and strive to be the best. Your comments will be looked into.

If there is anything you need next time you stay with us, please do not hesitate to contact the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Rocklin - Roseville Area

Address: 6664 Lonetree Blvd., Rocklin, CA 95765
Phone Number:
Location: United States > California > Rocklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Rocklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Rocklin - Roseville Area 3*
Number of rooms: 98
Official Description (provided by the hotel):
Rocklin/Roseville Hotel Provides a Comfortable Stay with all the Conveniences of Home Situated near the Sutter Roseville Medical Center and William Jessup University, Staybridge Suites in Rocklin is an hotel near Roseville and Sacramento, CA. While lodging in Rocklin, hotel guests are provided with the convenience of an ideal location and comforts of home. Long term guests of our all suite hotel in Rocklin can enjoy a picnic at Folsom Lake or a performance at the Magic Circle Theatre. Golfland Sunsplash Water Park, golf courses and the Mt. Vernon Winery are also in close to our hotel. Business-oriented visitors appreciate our upscale Rocklin extended stay hotel near corporations such as Hewlett-Packard and Pride Industries. TASQ Technology and Oracle are also located nearby. Two meeting rooms, a 24-hour business center and free high-speed Internet access are available to meet our guests' business needs. To ensure a pleasant stay, we offer complimentary laundry services and a free hot breakfast daily. An indoor, heated pool, Fitness Center and a barbecue pavilion are also available, and all of our suites feature fully-equipped kitchens. Settle into our Great Room with a complimentary cold beer, glass of wine or soft drink at our legendary Sundowner Reception during the week. ... more   less 
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