I had a friend come to America, from Canada, for a visit. I would not suggest this place to anyone. Why? Let me explain the multiple situations that happened while she stayed there.
1 - They disconnected her phone while she was staying there, for no reason.
2 - Her child was injured back home and medical staff and family were trying to contact her during this time. The staff that answered kept telling the callers she wasn't in her room, when she actually was. The staff didn't even bother to check. Extremely bad considering this involved a child. Would you want to know when someone you loved was injured and then be sluffed off by staff who didn't care to even attempt to see if you're in your room?
3 - When she found out her phone was off, she went downstairs to the lady and the person there was to busy talking on their cell phone and kept waving at my friend in a 'shoo, go away' manner like she was an annoyance. How would a typical parent take such behavior?
4 - The staff's communication ability is super poor as one person told her she could stay an hour or two past her check out period. However this ended up not happening. Instead she had an old person knocking on her door and screaming, yes screaming, at her to get out... in Spanish. Apparently the hotel staff doesn't have many English speaking people there.
5 - They made her sit outside, in the sun, for several hours in 93+ degree weather. With all her luggage.
6 - As she was opening the drapes to her room she was hit in the eye with a screw. What did the staff do? Waved her away like an annoyance. Being my friend is from Canada she is unfamiliar with the hospitals here. The staff did not even give care.
Honestly, I cannot believe the sheer unprofessionalism and lack courtesy towards clients/guests. I was shocked by the behavior of the maids, the people at the front desk, and this overall experience.
As a human being I would strongly suggest avoiding this place unless you are into being treated worse than a dog.
- Official Description (provided by the hotel):
- Dear Guest, we are located near UCR1 mile from Riverside Convention Center/Downtown/Court House, 25+ restaurants within a mile, Movie theater .5 miles. We welcome PETS in limited rooms, please ask the front desk. FREE Wi-fi, Cable TV with 80+ channels, Refrigerator and Microwave available. ... more less
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