The bed was comfortable, the room was clean. The shower was a bit weak, but perfectly functional. I could have 4 starred my review, I could have very easily liked it... however, (and I unfortunately have no court-worthy proof) I do know I owned a Kindle upon check-in, I also know that I no longer have said Kindle. What's most upsetting is that it was IN my luggage, not out on the bed or desk. I have called the hotel, but have not received the promised "return call". I suppose I should take the "not leaving valuables in the room" to heart and merely pack up all my belongings and put them back into my car on a multi-night stay. That's right, it's all my fault, but this has caused me to dislike an otherwise likable hotel.
Tuesday mornings are trash day - ask to be on the south side if you don't like being awaken arou...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. I feel that this survey is an inaccurate account of your stay. You have implied that our staff members have taken your Kindle, however this device was found accidentally left behind in your hotel room. The Kindle has since been returned to you.
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My staff members have also provided you a promised return phone call in oder to let you know that you have left the Kindle behind. This call was documented in our hotel log. My staff members are all very honest and have been working with us for years. They have in this situation went above and beyond my expectations.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Comfort Inn Redwood City
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.