“Pre-paid for 4 nights, left after 2. Poor.”
First, the good stuff: Room was large and clean, bed was comfortable. Free WiFi.
Now, the bad:
The room was at the front of the hotel, and the combined noise of the road outside plus the CalTrain tracks 50 yards away made sleep a near-impossibility.
The room also smelled slightly funny - couldn't identify it, but it wasn't pleasant.
The door didn't shut completely - it was secure, but still slightly open, which meant any noise in the corridor outside seemed very loud.
The breakfast (such as it was - bread, bagels, yoghurt, coffee and orange-flavoured-definitely-not-juice) was served on paper plates with plastic cutlery in the hotel lobby.
After the first night, the manager (I presume) asked how my room was. I told him it was very noisy, to which he replied "Yes, that's at the front of the hotel.". No offer to change rooms or an apology.
I pre-paid for 4 nights with lastminute.com. After the first, I rang them to see if there was any chance of getting my money refunded for the remaining nights. He spoke to Travelocity, who said no. Not surprising, given it was a non-refundable booking, but still a bit disappointing.
After the 2nd night, I decided I couldn't take any more, and left to stay in the Marriott in San Mateo, even though I couldn't get a refund for the final 2 nights.
Interestingly, the girl on reception said that Travelocity hadn't contacted them about a refund...
Anyway, if you can get a room at the back of the hotel, aren't fussed about breakfast and can get a very good rate, this place is probably OK. Otherwise, avoid.
Essential to get a room at the back of the hotel!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.