The most positive aspect of our stay was the excellent and friendly service. If you requested something someone always called back and made sure your needs were met. The restaurant was also very good, although with a limited menu. Service in the restaurant was excellent.

The less positive aspects including room lighting, which was too dim to allow us to easily read with our aging eyes. We also discovered that we were on the "pet floor". Apparently you need to inquire about whether your room previously housed a dog. We saw people checking in with dogs. Now I like dogs as much as the next person, but I would prefer to have a room previously occupied only by humans. People with allegries should be aware of this.

There was a disquieting sign in the room informing us that the water may go off unexpectedly during the hours of 8 AM to 5 PM. It didn't happen, but it gives you pause when you are in the middle of your shower. There was some noise in the mornings from the renovation. We had a room where there was a doorway into the adjacent room. The sound isolation from our noisy neighbors was practically non-existant. I would recommend you definitely ask the front desk for a room absent this feature. Finally, during our stay there were numerous unruly children running about. I know the hotel has limited control over this but it would definitely influence my decision to stay in the future.

This was our first stay at a Sofitel Hotel and I regret I cannot give it a higher rating.

I had the nicest hotel experience I have ever had in my life! Thank you Sofitel of Redwood City, I will definitely return. The beds were comfortable, the staff was extremely helpful and the town was cute and had an eclectic charm.