We spent a night at Portofino last night as it was my girlfriend's birthday. We needed a place that was close enough to Los Angeles to get back for work in the morning and Portofino worked perfectly.
From the time of reservation through check out, everything was perfect. The staff was friendly and helpful from valet to restaurant to front desk and room service.
Rooms look recently updated and they are very comfortable. We overlooked the ocean side on the 3rd floor and it's definitely worth booking the ocean side. We had seals outside our window so we got to enjoy them, but never heard them with the balcony door closed.
Baleen restaurant is great also. We had dinner overlooking the harbor and our meal was outstanding (try the snapper!). And room service in the morning was quick, hot, and really tasty (this is something that a lot of hotels don't do well).
Most of all, we enjoyed the holiday feel of our trip as the property is decorated really well for the holidays. It got us in the holiday spirit!
Thanks so much to the whole team at Portofino!