We have stayed at this hotel numerous times over the last ten years when visiting our daughter. We love the location and the staff at the hotel. If you want to stay at a place where there are numerous restaurants within walking distance or a great place to take a bike ride this is it. The staff is very professional and willing to assist you in any way possible. We really like the help from the bellmen at the entrance who will help you with anything from your luggage to helping you with your bike. They are great. Now for the reason for the 3 star rating. Once you get on the elevators to go to your room you enter a world of an outdated hotel. From the elevators to the hallways and especially the rooms this hotel is very outdated. I have read for many months now they are planning to remodel but I see no evidence of this beginning to take place. I understand there is going to be a new hotel being built close by beginning early this year so maybe this will put a fire under Crown Plaza to actually get the remodeling done. Please replace those old and not very good picture televisions.