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“Excellent Stay!” 5 of 5 stars
Review of The Redondo Beach Hotel

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The Redondo Beach Hotel
3.0 of 5 Hotel   |   400 North Harbor Drive, Redondo Beach, CA 90277 (Formerly Sunrise Hotel at Redondo Beach)   |  
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Ranked #6 of 17 Hotels in Redondo Beach
Surrey, Canada
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
“Excellent Stay!”
5 of 5 stars Reviewed January 8, 2013

My boyfriend and I booked this hotel through expedia, and stayed in a room on the third floor, facing the back of the hotel (Rm 332). The hotel staff were amazing, including Jennifer who checked us in and out, Angelo who was always there to chat and greet us in the evenings, and Don who helped us find the amazing Joe's Crab Shack.
The pool and hot tub were clean and wonderful (open until 10pm). The hotel was also very clean. Breakfast was great because it was not only free, but offered many options. Our room was clean and the bed was super comfy. Decent TV channel selection. Very clean bathroom, and excellent daily servicing from housekeeping staff.
The Redondo ocean side walk is about 3 minutes across the street, and the main pier is about 5 minutes away. The actually sandy beach is approx. 8 minutes away.
This location is a 5 minute walk away from 2 grocery stores, a subway, mcdonalds and starbucks. We found it very economical to buy food from the store, and put it in our fridge in our room, and use the microwave in the dining room of the hotel.

Overall an excellent experience =)

Room Tip: Stay at the back of the hotel for a more quiet room (the road in front might be noisy?), and there i...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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376 reviews from our community

Traveler rating
    121
    166
    51
    23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Highland Park, California
1 review
5 of 5 stars Reviewed January 8, 2013

I came to Redondo to spend a weekend getaway with my wife. Great location close to a lot of great restaurants. We received some of the best customer service that typically you would expect but don't receive from bigger brands. Staff was amazing, Lupe the Front Office Manager ensured we had a great stay and made us feel like we were home. He provided great recommendations and really seemed to enjoy his job. Jennifer and Angelo were also amazing and very friendly. Breakfast was better than expected for a continental. Waffles, eggs, sausage a plus to the normal juice yogurt pastry continental breakfast. I would definately recommend and stay here again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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chicago IL
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 7, 2013

I really enjoyed this trip, The hotel was clean service was very good , had a chance to meet steve delugo the manager very friendly and warm thru out our stay steve was very helpful he went above and beyond to make sure our stay was great, we are in the plans , making our next travel dates back..

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Copenhagen, Denmark
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed January 6, 2013

Used hotel, dirty carpets, the food is very bad, the location is not what the hotel is advertising ( some big industry building close to the hotel, and far to the beaches ). Desk staff under average, only one girl was ok. We were 6 persons from Denmark and Canada, we tried to cancel our stay after the first night but it was impossible as it was payed for 1 week. Cannot understand how other reviewers like this hotel, seems to be like a joke. At 150 $ a night you get only disappointments.

  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Steven d, General Manager at The Redondo Beach Hotel, responded to this review, January 15, 2013
We would like to thank you for choosing the Best Western Sunrise in Redondo Beach as your key destination during your recent trip. I apologize that we did not meet your expectations on an overall satisfaction level. I am happy to mention that we will be conducting a renovation in the latter part of 2013. I hope that you enjoyed your time in Redondo Beach of what it and its surrounding areas have to offer. I am certain that upon your next visit that you will enjoy your stay. I appreciate you taking the time to share your experience with others and we will definitely be addressing the areas where we came short. We look forward to your future stay.
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Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 29, 2012

The reception is very helpful, especially Jennifer is efficent and smart dealing with varies of duties. She worked very hard, sometimes 11 hours a day during the Christmas period.

The breakfast is also good, it is called continental, still provide the eggs and meats, woo..

Thanks a lot!

Room Tip: The room with marine view will be good.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Redondo Beach, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 29, 2012

We live in Redondo Beach and have had relatives stay here. The results were typically positive. My autistic son turned 17 last week and his one wish was to stay overnight. The lovely registration agent offered their breakfast room to us for a small pizza party that evening. When we arrived the manager, Lupe, could not have been more rude. It was pretty shocking - his first words were: "how long do you plan to be here?". He continued to make us feel embarrassed and unwelcome to be there, even though we were polite and cleaned up like we were never there. The next day we realized my son had left 2 personal items in his room so I called to let them know we'd retrieve them. Lupe promised to check the room and call. He never did. I called back, and he sounded bored and said, No, they weren't found. When I asked if he'd checked with the maid, he said "I can tell you her name!". I didn't ask for her name. The entire experience with him was so bizarre and rude. Despite how lovely Angelo was - Lupe is good reason to stay away from this hotel.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven d, General Manager at The Redondo Beach Hotel, responded to this review, January 15, 2013
I appreciate you taking the time to share your recent experience with me regarding the circumstances surrounding your visit to our hotel. We value all feedback whether positive or negative.


I sincerely apologize that you had a negative interaction with one of our managers during your visit. I take full responsibility for the miscommunication with our staff regarding your arrangement for your son’s birthday gathering. How frustrating that must have been for your son, your family and you. We hope to continue to be your number one choice when visiting the Redondo Beach area.

Please call me directly the next time you need accommodations at our hotel so I can personally attend to your reservations.
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Sun City, California, USA
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 28, 2012

Had trouble with their computer system,but that didn't affect my stay at all.Have stayed there several times and has always been great.Service is great,rooms are clean,beach and marina location,GREAT.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Redondo Beach Hotel

Address: 400 North Harbor Drive, Redondo Beach, CA 90277 (Formerly Sunrise Hotel at Redondo Beach)
Phone Number:
Location: United States > California > Redondo Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Redondo Beach
#3 Business Hotel in Redondo Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Redondo Beach Hotel 3*
Number of rooms: 112
Official Description (provided by the hotel):
The Redondo Beach hotel is now officially open in King Harbor. After having undergone a multi-million dollar renovation, new features include the addition of balconies on our ocean-facing rooms, a second level outdoor lounge with spectacular marina and ocean views, a sparkling new lobby, and the addition of an expansive portico inspired by the rich architectural history of Redondo Beach. ... more   less 
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Also Known As:
Best Western Redondo Beach
Redondo Beach Best Western

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