I've frequently stayed at this motel and they have a lady working the front desk that is always such a pleasure to see she greets you with such a warm and welcoming smile I've never seen her at work with a negative attitude or unpleasant to anyone either. I feel she does her job to the highest degree of her abilities making sure to demonstrate her passionate need to utilize her customer service skills to their highest potential. I've been in the office as well when a customer has came in to complain about their stay none of which she could have done anything about but even when the customer got rude and every thing she didn't allow it to take her out of character she continued to attempt to remedy the situation as best as she could. Her name is Lucinda Ornelas and motel6 should not only be proud but honored to have her representing their company. I feel as though she should be the one training people in guest relations and customer service. I've stayed at several motel 6s in the area I've encountered several situations that motel 6 should be sending people in under cover to see how guest relations treat their guests cause if they are that unhappy with their job they shouldn't be kept in that position cause they only wind up taking it out on the guest. So if she could receive a star card or a five star review I don't know how you guys do it. But please pass the word along so that she receives credit for this thank you. Have a great day!
- Official Description (provided by the hotel):
- Motel 6 Redlands is located off of I-10 and Tennessee Street, just a short drive from Southern CA Ski Areas. California's Moreno Beach is only 13 miles away. Enjoy our modern rooms, outdoor pool, and free Wi-Fi. ... more less
- Reservation Options:
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- Also Known As:
- Howard Johnson Redlands Hotel Redlands
- Redlands Howard Johnson