By most accounts you wouldn't think you'd get stranded by a snow storm in Southern California, but it can happen. We were on our way to Big Bear and the roads were R-2 conditions. We waited on 330 for 3 hours and finally gave up. Searched some local hotels all of which were to full capacity. We found the Comfort Suites in Redlands and the service and amenities were impeccable. We thought that prices might be gouging given the circumstances, but we were wrong. Comfort Suites charged their normal rates and when you think about the fact that a full hot breakfast was included, waffles, eggs, french toast, biscuits and gravy, then you really have a deal. Our jacuzzi tub room with a king size bed was warm and inviting. We had a nice unplanned romantic evening. The desk clerk was informative and understanding since we were totally unprepared to stay the night in a hotel. They provided us courtesy toiletries that are not necessarily in the room. Kudos to the staff at this great hotel!