The manager Shawn was very attentive and helpful as was his staff. My daughter called and spoke to Alex about her need for a safety pin. Alex located a sewing kit for her that contained this. Shawn was always busy helping and making sure that everyone was happy. Both gentlemen smiled and were very polite. The only thing I would like they do not have is organic food. Indoor pool and jaquizzi was nice too. All was very excellent!