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“Excellent family pic” 4 of 5 stars
Review of Ayres Hotel Redlands

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Ayres Hotel Redlands
3.0 of 5 Hotel   |   1015 W Colton Ave, Redlands, CA 92374   |  
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Ranked #1 of 9 hotels in Redlands
GreenLeadersGold level
Arizona US
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
“Excellent family pic”
4 of 5 stars Reviewed October 21, 2013

We stopped here on a road trip with our grandchildren (11 & 13), who were delighted with the double room, amenities, and large pool/spa. Great choice, although we had originally planned to stay in a Palm Springs resort and needed to reroute because of forest fire. Kids' first trip w/o parents and we weren't sure how everything would go ... This good beginning (first night away from Phoenix w a waaaay nicer evening temp) got the trip off to a good start.

Room Tip: We had lots of gear, so we're pleased to have a room with parking access.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Redlands, responded to this review, October 23, 2013
Dear Mcbeene,

Thank you for your positive review and for choosing our hotel for your stay! We are delighted your trip started off on a happy note by staying at our hotel. We take pride in accommodating our guests and are pleased you enjoyed the amenities, including complimentary breakfast, WIFI, and parking. We also always enjoy our guests indulging in our large pool/Jacuzzi. Although you had to take a detour from your original route, we are happy you came to stay at our hotel and hope you will visit again soon.

Warm regards,

Rachel Kieng
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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470 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (185)
Date | Rating
  • English first
  • Any
English first
Ventura, California
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 20, 2013

We have stayed at a number of Hotels in Redlands, CA and this one is simply the best. Why? the rooms are spacious, clean and well equipped; the staff is extraordinarily courteous; the breakfast was very good; the outdoor seating and the pool were excellent. What's not to like?

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pleasanton, California
1 review
4 of 5 stars Reviewed October 18, 2013

Stay here frequently as our son attends University of Redlands. It's the only hotel we'll stay at when in Redlands. Hope that the cleanliness never changes. We always appreciate the breakfast too. If you want quiet it's best to stay away from the pool area. There isn't much to do within walking distance but we always have a car so it's not an issue.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westfield, Massachusetts, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 16, 2013

We just visited California for the first time and stayed at Ayres Hotel Redlands.
We had a very pleasant stay.
Our room was nice and clean, maid service was great and they had an awesome looking pool and hottub which unfortunately we didn't get a chance to use.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Redlands, responded to this review, October 23, 2013
Dear Deb M,

Thank you for your review. We are delighted to hear that you enjoyed your first stay in California. We do strive to have a clean and comfortable environment for our guests and are grateful that our Housekeeping Team contributed to such a outstanding stay. Thank you again for your kind words. We look forward to your next visit.

Sincerely,

Rachel Kieng
General Manager
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Redlands, California
1 review
3 of 5 stars Reviewed October 15, 2013

We chose the Ayres while we were having some remodeling done in our home locally. We also chose the Ayres because we had read a lot of positive feedback. Day to day housekeeping of our room was lacking. We had to ask for Kleenex when we ran out, same with toilet paper and drinking cups. Half the time we had to ask for clean towels because they never replenished what we had used. Rooms were never made up before 3:00 pm which made it awkward when we would come back to the room to clean up for dinner.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Redlands, responded to this review, October 23, 2013
Dear Hope,

Thank you for your candid review of our hotel. Our sincere apologies regarding the housekeeping service you received. We strive to serve our guests in every way possible and provide the cleanest, most comfortable accommodations, so what you describe is unacceptable. Please know I have already discussed this with the appropriate individuals on the Housekeeping Team to ensure against it in the future. We are so sorry your visit was not as wonderful as it could have been, and we hope you will give us another chance to provide you with an outstanding experience.

Warm regards,

Rachel Kieng
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed October 14, 2013 via mobile

We always enjoy staying at the Redlands Ayres hotel.
This was our 3rd stay at the hotel. We have family in the area and the hotel's location is perfect for being close to them. We also like how close it is to the freeway, it is always a convenient place to stay. The rooms are always well maintained, the pool is a perfect place for our kids to play and we enjoy that your breakfast service has something for everyone.
We look forward to staying with you again really soon.





  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anchorage, Alaska
Top Contributor
50 reviews 50 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 14, 2013

Great new modern hotel with a comfortable, relaxed, inviting, quite resort feel to it. Rooms were spotless, stocked with all new everything, Vaulted ceiling (upstairs) made already big room feel even bigger. Comfortable pool with outdoor lounge area including couches, tables in addition to indoor lounge). When security kicked us out of pool at closing at 10pm, he was very polite and cordial about it (rather then being a jerk). Full on free hot breakfast was awesome and filling. Great hotel overall, will definitely stay here if returning to Redlands. The only drawbacks: the sedan they park out front for courtesy transportation has Very limited days and hours of operation. Also, a scammer called around to hotel rooms impersonating the front desk, including mine, asking for personal details. Although the front desk knew this was happening, they didn't contact me before I contacted them to report it. Great service and smiling faces from the front desk at all other times.

Room Tip: Get a room whose doors face the pool, or inside (not to be confused with indoors).
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ayres Hotel Redlands

Address: 1015 W Colton Ave, Redlands, CA 92374
Phone Number:
Location: United States > California > Redlands
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 hotels in Redlands
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ayres Hotel Redlands 3*
Official Description (provided by the hotel):
Ayres Hotel Redlands combines the comforts and conveniences of home with the warm hospitality you’ve come to expect from the Ayres name. At our green certified hotel, you’ll find all of the luxurious guest rooms at Ayres Hotel Redlands are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well lit work desks and Wifi, hand held hairdryers, and curved shower rods. And every morning you will start your day right with our complimentary full American breakfast. At our convenient Redlands, CA location you are in the heart of all the city has to offer. Take a stroll through historic Downtown Redlands or visit your student at the University of Redlands. If you are in need of some fresh air, the Ayres Hotel is close to Smiley Park and Kimberly Crest House & Gardens. Catch a show at the California Theater of the Performing Arts or place your bets at nearby San Manuel Indian Bingo and Casino! ... more   less 
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