This is a lovely, new hotel. The rooms have high ceilings and feel quite roomy. We had booked a "king suite," but after discovering (at another HIE) that a suite here doesn't mean separate bedroom, we called to change to a double queen. No sense in the kids sleeping on a hide-a-bed if we can't close the door to a separate room. Lisa helped me and explained that the new HIE standards for suites make the rooms more energy efficient without having to cool/heat two separate spaces, and then gladly changed our room type to a double queen. We also explained that we would be arriving late the next day and she made a notation on our reservation AND told us that if we got too tired on our way, that we could call before 6pm to cancel at no charge on our day of arrival. Well, I did call about 6:30 pm, but just to reconfirm that our arrival would be at about 10 pm and Lisa helped me again and said that our room was confirmed until 2 am the next morning and wished us safe travels.
Upon our arrival, Lisa was there and warmly welcomed us. Our check in was effortless and so was our check out the next day. Our room was ready, clean and comfortable. The only thing that surprised us was that this new (less than one year old) hotel only had a single elevator, and it was rather slow. But breakfast was good and consisted of a variety of eggs, sausage, muffins, bagels, yogurts, make-your-own pancakes, and several types of breakfast beverages, among other things. Plenty of room and plenty of food. We didn't use any of the other hotel amenities.
This is a very nice hotel and we will definitely stay there again. Lisa was so helpful, she should get a raise!
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