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“Unbelievable Service, Unbelievable Get Away” 5 of 5 stars
Review of Terranea Resort

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Terranea Resort
5.0 of 5 Resort   |   100 Terranea Way, driving directions, 6610 Palos Verdes Drive South, Rancho Palos Verdes, CA 90275   |  
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Hotel website
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Hotel amenities
Special Offer
Summer 4th Night Free!
Certificate of Excellence
san diego
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
“Unbelievable Service, Unbelievable Get Away”
5 of 5 stars Reviewed December 23, 2012

Our trip began where we were greeted with "Welcome Back" and a glass of champagne as we stay prior to Christmas and over Easter every year. This time was a bit different as we brought Coco the Elf (Elf on a Shelf) with us. Initially he was fastened in tightly to the luggage handle. While my husband and son were away, I noticed he wasn't there. I called the Valet, Front Desk and Security. Most were not aware of the importance Elf on a Shelf has in the homes of young children (ours is 6). I shared the story and that if found please put him in a plastic bag and by all means - don't bring him to the door holding him (human touch takes away his magic powers). When my husband returned he looked in the car and found that Coco never got out - he unhooked in the trunk. Nonetheless, Rachel at the front desk was particularly sensitive to our situation and offered that a elf come to our room and read our son a story and include that their resident elf knew Coco and my son had nothing to worry about - he was on the "Nice List". It was only moments later that GIANT cookies and milk arrived at our room. The next day we came to the beautiful lobby for a reading by a resident elf, Peppermint. She began her conversation with my son (whose name she knew) that she personally knew Coco. My son was impressed. Then she allowed my son to pick out a book for her to read. Unfortunately through this time my son has been mildly sick with a persistent cough. Anna at the Catalina Kitchen has been great! She has brought him Chamomile Tea and packed up extra packs of tea for him in the evening. Everything about Anna has been service with a smile. During our stay we requested her. Interestingly as well, I asked if there was something to make hot water in our room - Next thing I knew a Keurig Tea Maker was delivered to our room. Every person has been great, but Rachel at the front desk and Anna at the Catalina Kitchen have been superb! I love this place! The Terranea is 5 stars and has set a very high bar!

Room Tip: They are all good!
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,582 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (477)
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English first
Hawthorne, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed December 21, 2012

Our stay was great. We ate Sunday brunch and it was worth the 52 bucks. The waiters were so sweet and did anything to make your meal excellent. They had a large selection of food. It was overwhelming because I wanted to try everything! We also ordered room service and the burger and pulled pork sandwich were yummy. The receptionist could have been nicer. Our sliding glass door didn't open and that kinda bummed me out. I wasn't sure if they were all locked because it was winter but I was too lazy to call and have them fix it. We had a beautiful view of their Christmas tree. Overall our stay was great and would return in a heartbeat!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerraneaGuestRel, Manager at Terranea Resort, responded to this review, January 10, 2013
Dear teachlove21,
We would like to thank you for your review of Terranea. We are delighted to read that you enjoyed your stay and the meals you had while visiting our property. We hope you were able to try most of the brunch items that caught your eye at Catalina Kitchen! We will pass on your kind words to our front desk staff and notify maintenance of your sliding door note. Thank you again for taking the time to provide your feedback. We hope to welcome you back to Terranea soon.
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Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 20, 2012

This is a beutifull resort, with great customer service. You feel like your on an island when your here, with great views from all areas of the resort. If you can afford to stay in the Villas, Bungalows, or Casitas I would definantly recommend them, they are so beutifull with fireplaces on the patios and out front of the residence. This is the nicest resort in the LA area.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Top Contributor
60 reviews 60 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 14, 2012

Decor/Rooms
The rooms were large and decorated tastefully. I loved how the bathroom was modern, clean and had a separate bathtub and shower.

Service
The service was helpful, kind and accommodating.

Turn Down Service
Provided with pillow chocolates

View
Gorgeous view out to the ocean

Amenities
-Multiple pools
-Hiking trails
-Shops:Top of the line
-Spa

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florida
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 13, 2012

With business, the shows I attend are often in the top resorts in the country. This was by far my favorite resort so far. It was beautiful, but relaxed. Many resorts I go to I feel uncomfortable, like if I sit down I am going to mess it up. They have great common areas inside and out that lead to nice conversation with nice views. It has a great low-key vibe to it. You are encourage to walk on the trails and the staff was very friendly. The views are spectacular and in a few moments you can get caught up in the beauty. I am a Florida girl, so the cliffs with the Pacific are quite different from my beach landscape. The grounds were lovely. They have a walking par 3 course that was very well maintained. The room was very spacious. I really want to go back.

Room Tip: My room was a 4000 room so I did not have to get on the elevator. I had a balcony and it did overlo...
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerraneaGuestRel, Manager at Terranea Resort, responded to this review, December 21, 2012
Dear FloridaHoneybell,
We are honored to be picked as your favorite resort! We appreciate you leaving this review and we are happy to read that you enjoyed your visit to Terranea. We hope you will visit us again in the future.
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los angeles
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 10, 2012

Lovely resort just outside Los Angeles with sweeping views of coastline from it's perch on the Palos Verdes peninsula. Room was very spacious with a very comfortable bed, large bathroom with big tub and separate shower. Excellent pool, many walking trails and a super spa. Definitely would recommend for 2-3 night stay.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerraneaGuestRel, Manager at Terranea Resort, responded to this review, December 21, 2012
Dear travel83153,
Thank you for your review and recommendation! We appreciate the time you took to share your feedback from your stay and we hope to welcome you back to Terranea soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed December 9, 2012

Great option for quick getaway out of LA craziness. They always have deals, especially if you go off-season. You can get a great room, beautiful ocean view, restaurants are good, if you're into golf, they got that too. In the summer they got a water-slide to keep kids occupied, but also a great trip for adults only. Not sure if I'd recommend it to out-of-towners who are only here for a short time as it is a bit far from LA proper, but if you're local or here in SoCal for an extended trip, it is highly recommended.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Terranea Resort

Address: 100 Terranea Way, driving directions, 6610 Palos Verdes Drive South, Rancho Palos Verdes, CA 90275
Phone Number:
Location: United States > California > Rancho Palos Verdes
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Rancho Palos Verdes
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Terranea Resort 5*
Number of rooms: 582
Official Description (provided by the hotel):
Terranea Resort blends beautifully into an oceanfront promontory on the Palos Verdes Peninsula. Located just 20 miles from Los Angeles International Airport (LAX), the 582-room resort includes guestrooms, suites, bungalows, casitas and villas and a host of world-class amenities with 135,000 square feet of indoor and outdoor meeting and event space. This Earth-friendly, picturesque Mediterranean-style resort offers guests spectacular dining venues, a world-class spa, three oceanfront pools, and a family-friendly nine-hole golf course with short-game practice facilities. ... more   less 
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Also Known As:
Terranea Hotel Rancho Palos Verdes
Terranea Resort Rancho Palos Verdes

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