Unfortunately, many hotels are specifying a 4:00 check-in (and some, a 10:00 check-out!). I arrived at 4:30 to a long line at the front desk only to be told my room wasn't ready and they would call me on my cell phone. Waited an HOUR AND A HALF. Finally went to the front desk and was told my room had been ready, don't know why they didn't call you. Also was moved to off-site property, time shares, and had to carry my luggage two apartment buildings down. (Parking was scarce.) Upon check-in, was told I had "won a prize" worth $100 for use at the facilities and directed to the concierge desk. After a few personal questions, which I found offiesive, I figured out it was a time-share sales pitch. No, I don't have three hours of my vacation to listen to a sales pitch.
This place is billed as a four-plus star, but their disorganized staff and hidden time-share sales pitch are annoying. The room was nice, but definitely not worth the hassle.
- Official Description (provided by the hotel):
- The Westin Mission Hills Golf Resort & Spa is a Palm Springs resort and hotel where the picturesque mountain views and secluded location create the perfect escape. Our Palm Springs hotel is the perfect place to unwind. Enjoy the best Palm Springs Golf on one of our championship courses, lounge at any of our three pools, splash down our 60-foot waterslide or enjoy a delectable meal at one of our Palm Springs restaurant options, including the new Pinzimini. A soothing sanctuary awaits those looking for a rejuvenating desert retreat with our expansive Palm Springs resort spa featuring treatments for everyone. ... more less
- Reservation Options:
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- Also Known As:
- Westin Mission Hills Resort And Spa
- Westin Mission Hills Hotel Rancho Mirage
- Westin Rancho Mirage
- Palm Springs Westin
- Westin Mission Hills Golf Resort & Spa Rancho Mirage, CA - California Desert