Worst Westin experience ever. Resort overrun by kids jumping on floor throughout property and above our unit at 8AM on Sunday morning and past 11PM last night. Sheratons are for noisy families, Westin is supposed to be all about R&R, peace, and recreation.
For all this wonderful treatment, you're forced to pay a nearly $30 daily resort fee for your Westin motel parking (totally unregulated for anyone else including guests), and presumably to staff the kiddy area which is empty while the kids are jumping on the floors upstairs with mom and dad.
Resort is sleepy, dated, and not up to Westin standards. More of a motel than hotel, bellstaff stood by watching us unload luggage only to tell us to put luggage back in car (watching instead of assisting) and tell us to then drive ourselves and carry our own luggage to a unit about a half mile away. Don't get a second floor unit unless you are prepared to carry your own luggage up the stairs.
If this is a Westin, then provide a Westin level of service, otherwise change the name back to a Sheraton.
Room missing shampoo! Wifi was ridiculously slow. Decor mid 80s. No mobile service inside the sprawling sleepy resort. (only don't expect to sleep here)
Seriously in need of a refresh, a management reorganization, and a renovation.
SPG Platinum member: 41660776662
- Official Description (provided by the hotel):
- The Westin Mission Hills Golf Resort & Spa is a Palm Springs resort and hotel where the picturesque mountain views and secluded location create the perfect escape. Our Palm Springs hotel is the perfect place to unwind. Enjoy the best Palm Springs Golf on one of our championship courses, lounge at any of our three pools, splash down our 60-foot waterslide or enjoy a delectable meal at one of our Palm Springs restaurant options, including the new Pinzimini. A soothing sanctuary awaits those looking for a rejuvenating desert retreat with our expansive Palm Springs resort spa featuring treatments for everyone. ... more less
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- Also Known As:
- Westin Mission Hills Resort And Spa
- Westin Mission Hills Hotel Rancho Mirage
- Westin Rancho Mirage
- Palm Springs Westin
- Westin Mission Hills Golf Resort & Spa Rancho Mirage, CA - California Desert