We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Love resort, unfortunately some staff is rude.” 3 of 5 stars
Review of Westin Mission Hills Golf Resort & Spa

Save Saved
You added Westin Mission Hills Golf Resort & Spa to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Westin Mission Hills Golf Resort & Spa
4.0 of 5 Resort   |   71333 Dinah Shore Drive, Rancho Mirage, CA 92270   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Book Early and Save
Ranked #4 of 8 hotels in Rancho Mirage
1 review
“Love resort, unfortunately some staff is rude.”
3 of 5 stars Reviewed September 10, 2013 via mobile

It is my 4th time at this resort this year. Labor Day weekend was by far the worst experience. No room service for 2 days, I found a huge Roach in my blouse, stold my husbands cigars from our patio. Out toilet flooded they took 2 hrs to finally come. And to top it off the staff at the pool was absolutely rude I felt like a target . Really upset.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, September 19, 2013
Dear Palladiu,

Thank you for your feedback. We apologize for any inconveniences you faced during your stay. We will definitely notify every department. We currently work as a team to implement solutions and new ideas specifically to impact those busy weekends and always try to ensure we are satisfying our guests. We truly hope to see you again soon so we can make a positive and outstanding impact in your next stay!

Be well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,725 people have reviewed this hotel

Traveler rating
    685
    499
    273
    160
    108
See reviews for
450
481
72
254
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (448)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Santa Monica
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 9, 2013

Last minute, we booked a room at the Westin when we found out the hotel we were supposed to be staying at was sold out. What a nice surprise. We had the best time. The staff were all VERY friendly and helpful. Will definitely be coming back!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, September 19, 2013
Dear Jordan F,

Thank you for your recent review, we are glad to hear we were able to accommodate you. We are pleased to know that you had the best time and that our associates were able to make your stay memorable. We look forward to welcoming you back!

Be well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellevue, Washington, United States
1 review
5 of 5 stars Reviewed September 9, 2013

Everyone was friendly - especially the wait staff in the bar. Angel was very accommodating and provided great service.. At check in they automatically offered a 2pm check out which worked perfectly for us. Had a nice evening at the outdoor bar and listed to some great music. Great pools. There is a larger family pool with a waterslide and a "quiet" pool for adults. Both have pool bars and friendly staff. Rooms were huge. Beds were comfortable. Vey close to the airport and DT Palm Springs. Would stay here again for sure. Great value.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, September 19, 2013
Dear Jennifer N,

Thank you for taking the time to offer your comment and feedback. We are delighted to hear that our team was able to provide you with outstanding service. We will definitely let our associates know about your lovely comments as they will be pleased to hear they were able to make your stay even better. We hope you have the opportunity to join us again!

Be well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 9, 2013

I had the best time at the Westin Mission Hill Golf Resort and Spa this weekend with my girlfriend to celebrate my belated birthday since I was not in town with her. We stayed in a great, big spacious room overlooking the adult pool. When we got there, the care, attention and customer service the staff gave us was 5 star quality. Once we checked in, we spent a good amount of time at the pool, and then ordered room service, but requested to drop it off at the pool for us."Miguel" came to the pool dropped off everything for us, with a real big friendly smile and asked if we needed anything. I accidentally dropped my soda on the floor( even though we ordered 3) but didn't care because I was hungry. After 25 minutes he knocked in our room, dropped off a soda for me and gave us a bottle of Chandon just because I am a SPG member and was there to celebrate my belated birthday. Miguel is exactly what every resort should have because we will definitely come back next time, most importantly because how the staff treated us, how clean the hotel is and quietness. OHHHH....... Not to say they have an arcade game room that you can play games for free including 5 well know high tech arcades, also air hockey,foosball, table shuffleboard and FREE breakfast!!!!!A HIDDEN GEM!!!! SUPERB CUSTOMER SERVICE!!!!HIGHLY RECOMMEND IT!!!!YOU CAN NEVER GO WRONG!!!!!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, September 19, 2013
Dear Hill7777,

Thank you for your recent review and happy belated birthday! We are happy to know you chose us as your destination for your celebration. We are thrilled to hear that our associate Miguel was able to go above and beyond and exceed your expectations. We will certainly let him know as he will be very pleased to hear that all his efforts made a positive and memorable impact on your stay. “The hidden gem” of the desert hopes to see you again very soon!

Be well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
5 of 5 stars Reviewed September 8, 2013

We were on the vacation of Labor holiday last week, unfortunately we got involved with car accident on the road. The front bumper of our SUV was fallen off. We put the bumper inside the car and finally arrived at the Westin resort. The nice people (Raul S. , Mike S., Marco S. ) working at front porte of the Westin mission hotel came to us and did a great job on our car. They managed to put the bumper back on the car and made nice-looking. They did it like it is their own car and did much better job than any other body shop.. We are so much appreciated with their kind help even with this hot weather (over 105 deg.)..

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, September 19, 2013
Dear t t,

Thank you for your review, we are sorry for the unfortunate car accident you were involved in, but we are pleased to hear you are safe. We are very happy to know our team was able to assist you and make your stay relaxing and enjoyable. We look forward to welcoming you back!

Be well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 8, 2013

Just got home from a week in the sun in Ranch Mirage - palm Springs at the Westin. The property is beautiful, with a golf course, palm trees and beautiful mountain views, and super hot weather. The accommodation was good, comfortable, with the heavenly beds always perfect! Checkin was efficient, and the staff was friendly and welcoming and the great rate was what drew us in, it was very affordable. The pools were terrific, and the service and staff at the pool exceptional, always offering you ice water and taking care of your every need. The only problem we had was the noisy wakeup outside our room every morning, while they power-washed the sidewalks with a loud generator at 8 a.m. We asked to be moved to a quieter room, as the resort was practically empty, and they offered a $25 upgrade with only one bed, so we declined as we were two fiends each with our own bed. Overall I would stay again, and ask for a quiet space at checkin.

Room Tip: easy to get around the area and lots of shopping and restaurants nearby. We enjoyed LuLu's in ol...
See more room tips
  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, September 19, 2013
Dear Ruth M,

Thank you for your lovely comment. We are pleased to hear you enjoyed our property and its’ amazing views. We are happy to hear that our associates were able to make your stay unforgettable. We apologize for the inconvenience you faced during your stay and appreciate your feedback as this allow us to improve our services. We hope to see you again very soon.

Be well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 5, 2013 via mobile

Awesome customer service Albert was a great bartender at the pool. The desert it's very hot but with the cool pool and golf, mountains view it was amazing and my wife and 2 kids enjoyed their summer vacation I will come back next year. Thanks for the great summer vacation

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, September 19, 2013
Dear Joe TheBroker,

Thank you for your recent review, we are pleased to hear that you and your family were able to enjoy your vacation in our resort. We are thrilled to know we were capable to exceed your expectations and make your summer a great one! We will definitely let our bartender Albert know about your great comments, as he will be pleased to know he caused a great impact on your stay. We look forward to welcoming you back.

Be well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Westin Mission Hills Golf Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Westin Mission Hills Golf Resort & Spa

Address: 71333 Dinah Shore Drive, Rancho Mirage, CA 92270
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Rancho Mirage
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Rancho Mirage
#3 Spa Hotel in Rancho Mirage
#3 Family Hotel in Rancho Mirage
#4 Romantic Hotel in Rancho Mirage
#4 Luxury Hotel in Rancho Mirage
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Mission Hills Golf Resort & Spa 4*
Official Description (provided by the hotel):
The Westin Mission Hills Golf Resort & Spa is a Palm Springs resort and hotel where the picturesque mountain views and secluded location create the perfect escape. Our Palm Springs hotel is the perfect place to unwind. Enjoy the best Palm Springs Golf on one of our championship courses, lounge at any of our three pools, splash down our 60-foot waterslide or enjoy a delectable meal at one of our Palm Springs restaurant options, including the new Pinzimini. A soothing sanctuary awaits those looking for a rejuvenating desert retreat with our expansive Palm Springs resort spa featuring treatments for everyone. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Starwood, Orbitz, Tingo, BookingOdigeoWL, Despegar.com, Hotels.com, Priceline, Otel and Agoda so you can book your Westin Mission Hills Golf Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westin Mission Hills Resort And Spa
Westin Mission Hills Hotel Rancho Mirage
Westin Rancho Mirage
Palm Springs Westin
Westin Mission Hills Golf Resort & Spa Rancho Mirage, CA

Owners: What's your side of the story?

If you own or manage Westin Mission Hills Golf Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.