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“"A hidden gem in Rancho Mirage with above an beyond customer service"” 5 of 5 stars
Review of Westin Mission Hills Golf Resort & Spa

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Westin Mission Hills Golf Resort & Spa
4.0 of 5 Resort   |   71333 Dinah Shore Drive, Rancho Mirage, CA 92270   |  
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4th Night Free & Credit
Ranked #5 of 8 Hotels in Rancho Mirage
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“"A hidden gem in Rancho Mirage with above an beyond customer service"”
5 of 5 stars Reviewed September 9, 2013

I had the best time at the Westin Mission Hill Golf Resort and Spa this weekend with my girlfriend to celebrate my belated birthday since I was not in town with her. We stayed in a great, big spacious room overlooking the adult pool. When we got there, the care, attention and customer service the staff gave us was 5 star quality. Once we checked in, we spent a good amount of time at the pool, and then ordered room service, but requested to drop it off at the pool for us."Miguel" came to the pool dropped off everything for us, with a real big friendly smile and asked if we needed anything. I accidentally dropped my soda on the floor( even though we ordered 3) but didn't care because I was hungry. After 25 minutes he knocked in our room, dropped off a soda for me and gave us a bottle of Chandon just because I am a SPG member and was there to celebrate my belated birthday. Miguel is exactly what every resort should have because we will definitely come back next time, most importantly because how the staff treated us, how clean the hotel is and quietness. OHHHH....... Not to say they have an arcade game room that you can play games for free including 5 well know high tech arcades, also air hockey,foosball, table shuffleboard and FREE breakfast!!!!!A HIDDEN GEM!!!! SUPERB CUSTOMER SERVICE!!!!HIGHLY RECOMMEND IT!!!!YOU CAN NEVER GO WRONG!!!!!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, September 19, 2013
Dear Hill7777,

Thank you for your recent review and happy belated birthday! We are happy to know you chose us as your destination for your celebration. We are thrilled to hear that our associate Miguel was able to go above and beyond and exceed your expectations. We will certainly let him know as he will be very pleased to hear that all his efforts made a positive and memorable impact on your stay. “The hidden gem” of the desert hopes to see you again very soon!

Be well,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,778 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (466)
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English first
Los Angeles, California
1 review
5 of 5 stars Reviewed September 8, 2013

We were on the vacation of Labor holiday last week, unfortunately we got involved with car accident on the road. The front bumper of our SUV was fallen off. We put the bumper inside the car and finally arrived at the Westin resort. The nice people (Raul S. , Mike S., Marco S. ) working at front porte of the Westin mission hotel came to us and did a great job on our car. They managed to put the bumper back on the car and made nice-looking. They did it like it is their own car and did much better job than any other body shop.. We are so much appreciated with their kind help even with this hot weather (over 105 deg.)..

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, September 19, 2013
Dear t t,

Thank you for your review, we are sorry for the unfortunate car accident you were involved in, but we are pleased to hear you are safe. We are very happy to know our team was able to assist you and make your stay relaxing and enjoyable. We look forward to welcoming you back!

Be well,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 8, 2013

Just got home from a week in the sun in Ranch Mirage - palm Springs at the Westin. The property is beautiful, with a golf course, palm trees and beautiful mountain views, and super hot weather. The accommodation was good, comfortable, with the heavenly beds always perfect! Checkin was efficient, and the staff was friendly and welcoming and the great rate was what drew us in, it was very affordable. The pools were terrific, and the service and staff at the pool exceptional, always offering you ice water and taking care of your every need. The only problem we had was the noisy wakeup outside our room every morning, while they power-washed the sidewalks with a loud generator at 8 a.m. We asked to be moved to a quieter room, as the resort was practically empty, and they offered a $25 upgrade with only one bed, so we declined as we were two fiends each with our own bed. Overall I would stay again, and ask for a quiet space at checkin.

Room Tip: easy to get around the area and lots of shopping and restaurants nearby. We enjoyed LuLu's in ol...
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, September 19, 2013
Dear Ruth M,

Thank you for your lovely comment. We are pleased to hear you enjoyed our property and its’ amazing views. We are happy to hear that our associates were able to make your stay unforgettable. We apologize for the inconvenience you faced during your stay and appreciate your feedback as this allow us to improve our services. We hope to see you again very soon.

Be well,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 5, 2013 via mobile

Awesome customer service Albert was a great bartender at the pool. The desert it's very hot but with the cool pool and golf, mountains view it was amazing and my wife and 2 kids enjoyed their summer vacation I will come back next year. Thanks for the great summer vacation

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, September 19, 2013
Dear Joe TheBroker,

Thank you for your recent review, we are pleased to hear that you and your family were able to enjoy your vacation in our resort. We are thrilled to know we were capable to exceed your expectations and make your summer a great one! We will definitely let our bartender Albert know about your great comments, as he will be pleased to know he caused a great impact on your stay. We look forward to welcoming you back.

Be well,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, CA
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 4, 2013

I came for a long weekend to celebrate a friend's birthday. Checkin was fast and easy and they were able to get most of us into the same building or a nearby building - we were a large group so that was nice.
The pool was great as usual, though I remember last time there was a DJ on Saturday - I did miss that this year. Manny was our cabana server and was very attentive and did a great job.
I also want to recognize the chef Shawn who was amazing (I think he was here last time I stayed too). Soledad was our server that night and she was awesome - we were a large group but taken care of very well.
I'd also recognize the check-in person but didn't think to ask for the name.
All in all a great bday weekend!

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, September 19, 2013
SDtraveler99,

Thank you for your nice comments and feedback, we are very pleased to hear that all of our associates were able to accommodate you and provide great service to your group. We will definitely share your feedback with our associates mentioned, as they will be thrilled to hear they were able to make your stay remarkable. We hope you have the opportunity to join us again!

Be well,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oshawa, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 4, 2013

From the moment we arrived, we realised we had chosen the right resort to stay at in the middle of the desert in the middle of the hottest month! We got the impression we were on some Carribean Island. The rooms are HUGE and all come with balcony or private outside seating areas. There are two pools there - one just for kids and the main pool. There is poolside bar service (never seen that before anywhere in North America!). The resort is so big, they have a free shuttle service to move guests around - we had more fun walking and taking in the beautifully groomed grounds and ponds. I don't play golf, but the golf course located on sight looked very green and I am sure is well liked by all that play on it. If you are looking for casino action, there is a casino just 5 minutes drive - after trying all the casino's in the general area, the closest one turned out to be the most fun, least busy and fair payouts.

Room Tip: We were on the ground floor - It seems that ground floor rooms get more private outdoor space than t...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, September 19, 2013
Dear Casbmedia,

Thank you for your lovely comments, we are truly glad to hear we were the right fit for you. We are so pleased to know our grounds and views exceeded your expectations. Thank you again, we look forward to welcoming you back.

Be well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 3, 2013

Really nice hotel, it was a busy holiday weekend but it wasn't noisy. Room was clean and good amenities. Only issue was parking. It was difficult to find parking so we didn't chance going out at night which was annoying. We have never encountered such an issue before at a westin property.

Room Tip: Much quieter at end of resort if you don't have kids
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, September 19, 2013
Dear Canmac1617,

Thank you for your review, we appreciate the time you took to offer your comments and feedback. We are very pleased to hear that you enjoyed your stay with us. We apologize for any inconveniences you faced during your stay; we will definitely implement a solution. We truly hope to see you again soon!

Be well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Mission Hills Golf Resort & Spa

Address: 71333 Dinah Shore Drive, Rancho Mirage, CA 92270
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Rancho Mirage
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Rancho Mirage
#3 Family Hotel in Rancho Mirage
#4 Spa Hotel in Rancho Mirage
#5 Romantic Hotel in Rancho Mirage
#5 Luxury Hotel in Rancho Mirage
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Mission Hills Golf Resort & Spa 4*
Official Description (provided by the hotel):
The Westin Mission Hills Golf Resort & Spa is a Palm Springs resort and hotel where the picturesque mountain views and secluded location create the perfect escape. Our Palm Springs hotel is the perfect place to unwind. Enjoy the best Palm Springs Golf on one of our championship courses, lounge at any of our three pools, splash down our 60-foot waterslide or enjoy a delectable meal at one of our Palm Springs restaurant options, including the new Pinzimini. A soothing sanctuary awaits those looking for a rejuvenating desert retreat with our expansive Palm Springs resort spa featuring treatments for everyone. ... more   less 
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Also Known As:
Westin Mission Hills Resort And Spa
Westin Mission Hills Hotel Rancho Mirage
Westin Rancho Mirage
Palm Springs Westin
Westin Mission Hills Golf Resort & Spa Rancho Mirage, CA

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