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“Labor Day Weekend Getaway” 4 of 5 stars
Review of Westin Mission Hills Golf Resort & Spa

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Westin Mission Hills Golf Resort & Spa
4.0 of 5 Resort   |   71333 Dinah Shore Drive, Rancho Mirage, CA 92270   |  
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4th Night Free & Credit
Ranked #5 of 8 Hotels in Rancho Mirage
Las Vegas, Nevada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Labor Day Weekend Getaway”
4 of 5 stars Reviewed September 3, 2013

We had a wonderful time at the Westin Mission Hills Resort & Spa. Ricardo G - breakfast server and Victor, dinner server at Pinzimini were very attentive and friendly. Great food and lovely presentation.
Ryan at Las Brisas Pool was great. He run around making sure we had our drinks at all times. Great property, friendly staff and great location!

Only drawback is the mandatory resort fee of $27.99 plus tax. Having to pay $30 extra per night without having the option to opt in or out is the only drawback. Did not use the fitness center, spa services or inroom wifi.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, September 19, 2013
Dear Elsa G,

Thank you for your recent review. We are pleased to hear you had a wonderful time in our resort for Labor Day Weekend! We are thrilled to know our associates were able to accommodate you and take care of you the way you deserve! We will be sure to let our team know they had a positive impact on your stay. We look forward to welcoming you back soon!

Be well,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,843 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (496)
Date | Rating
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English first
San Diego, California
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 3, 2013

I really can't understand how this hotel has ever gotten a single negative review. This was my third time here and it has been consistently awesome!!! We came here for a quick labor day weekend getaway and this hotel and its staff made it one for the books

We got here pretty early in the morning and attempted to check in. Being that we were very very early we figured they wouldn't have any rooms ready yet, which is what we were expecting. No worries. We went to the pool to enjoy the sun. Much to our surprise it only took them about two hours to have a room ready for us, so we were able to get into our room before noon. The staff at the front desk was very polite, professional and went out of there way to accommodate us. The room was spotlessly clean. One of the cleanest hotel rooms I have ever seen. Bed was very very comfortable and the bathroom was large with plenty of space, so nothing is cramped. The shower head was one of those directly over-head shower heads that sprayed the water directly straight down. Which, personally, I loved, and the water pressure was great! There was a very big desk with comfortable chairs, a patio, and a fridge. The complimentary Starbucks coffee and bottles of water in the room helped round out an already awesome room.

The pool was awesome. As others have commented the poolside service is spectacular. Servers are prompt and polite. Prices of course are steep, but thats to be expected I guess. The pool was big with a water slide. Pool was fairly crowded, but there are two other pools on the property that were much less crowded, so there is something to suit all tastes.

The golf staff is awesome and helpful and the breakfast buffet is one of the best I have had. (it is, albeit expensive, but the food if very good quality). I don't have kids, but if I did I would absolutely bring them here because there is a ton of family friendly - kid oriented events and entertainment geared toward them.

This hotel is, and always had been consistently awesome. Its a great place staffed by great people.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, September 19, 2013
Dear EllioTPT,

Thank you for your lovely review, we appreciate the time you took to offer your comments and feedback. We are thrilled to hear that we were able to make your weekend as you say “for the books”, and that our property, our grounds our views and our associates’ service made your stay memorable! We hope you have the opportunity to join us again.

Be well,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Barbara, California, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 3, 2013

Like disappearing into a tropical resort without leaving California! The staff was friendly, warm and professional. As we were loading our luggage into the car, a groundskeeper wished us safe travel and even offered to help load our bags. We had such a great time, we came home and already booked our next stay. The Adult Pool is a nice escape for those traveling without children. And if you are traveling with children, WOW there is a lot to offer them as well.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, September 19, 2013
Dear Nea V,

Thank you for your recent review. We are very pleased to hear you enjoyed our resort and that our associates caused a positive an unforgettable impact on your stay. The tropical resort of the desert looks forward to welcoming you back!

Be well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 2, 2013

Enjoyed a tremendous time by the pool their Labor Day weekend. Waiter Manny truly was "The Man" in keeping on top of our needs, and Loren was an absolute gem, as well. Come and enjoy what the Westin has to offer!

Room Tip: Second story with a gold course view is nice.
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, September 19, 2013
Dear Eric D,

Thank you for your review. We are thrilled to hear that our team at “Las Brisas” pool was able to go above and beyond for you and exceed your expectations! We will be happy to share your feedback with our associates, as they will be pleased to know they caused a remarkable impact on your stay. We hope to see you again soon!

Be well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed September 2, 2013 via mobile

To whom it may concern.....

The service at the poolside cabanas was excellent! Manny our server/waitor went above and beyond for all of us this weekend! I have never seen a waitor/server run (safely) to make sure we get/check up on our order the way he did! He tried to make sure everything was comfortable for us! We were in a very big group and I have noticed that whenever you are in a big group there are multiple issues that are wrong or can go very bad...! Manny also was taking care of the other people around the pool! I noticed that they also were being taken care of as if they were MVP members!

Manny not once complained about the heat/weather (109) on Saturday 31AUG13 (we were taken care by Manny from Friday 30AUG13-01SEP13) ....He accommodated everyone of our needs! We would like Manny to be noticed for his excellent, professional, and outstanding customer service for the entire weekend!

*Also. I wrote/replied to another review for Manny last month and I don't think he was ever recognized for his awesome service.... Again we were there for the weekend and had (14) members with us.

I have the approval to use the names of all of the family members that stayed with us at the Westin Mission Hills in Ranch Mirage,CA.


Archie K. Kahanu
Myra E. Kahanu
Hali'a K. Kahanu
Ashley R. Kahanu
Louisa Nansen
Brianna Kahanu
Ime Kahanu
Eileen L. Finau
Sione Finau
Moani K. Finau
Jose E. Robles
Claret Robles
Jason J. Robles
Justin S. Robles
Albert Miramontes
Alonso Aguilar
Wendy Aguilar
Danica Aguilar
Sabree Aguilar

If you should have any questions please contact me.

626-890-4179
Kalaniake@hotmail.com

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, September 19, 2013
Dear Kalaniake,

Thank you for your recent review, we appreciate the time you took to offer your comments and feedback. We are pleased to hear that Manny was able to take care of your group for the whole weekend, and was able to go above and beyond and exceed your expectations! We will definitely share your comments with our team member as he will be pleased to know his professionalism caused a positive impact on your stay. We look forward to welcoming you back!

Be well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
50 reviews 50 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 2, 2013

Thank you to all the amazing staff at the Westin once again for keeping us all happy for Labor Day weekend. The hotel had a great schedule for kids including a petting zoo, bounce house with water, reptile show, and the best Kids Night Out. The Westin also hosted a Luau which featured fun entertainment with Hawaiian dancers, as well as a huge buffet of Hawaiian treats. It was very hot in the area this weekend, but the activities kept everyone busy. The staff do such a great job to remember returning guests. We always enjoy seeing Kortney at the Kids Club. The sessions for kids are supervised with lots of fun activities including making a stuffed animal pet. The Spa is always nice to check out as well. Very relaxing with a private therapy pool in the back. Highly recommend as a family resort. We had a nice room facing the golf course in the back as well. There were always shuttles to take us to the pool and pick us up. Thanks to all the staff for their hard work keeping this place so much fun for families!

Room Tip: If you do not have kids, there are rooms next to adult pools. If you like tennis, there are rooms ne...
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, September 19, 2013
Dear Sandiegosunshinemom,

Thank you for your lovely review, we are pleased to hear you enjoyed your stay in our resort. We are happy to know you were able to experience some of our Labor Day Weekend amenities that were organized for all of our guests. We are also thrilled to hear our associates left a positive impact on you! We hope you have the opportunity to join us again!

Be well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
5 of 5 stars Reviewed September 2, 2013

David at The Las Hadas pool was very personable , great smile and attitude.
Made the trip so enjoyable.
Knows how to mix the best pina coladas! He made the bar scene very hip and
friendly.
He is also a very good photographer
Thanks David, continue to enjoy the Palm Springs lifestyle.
Fun in the sun, see you again
Best,
A

Room Tip: nice accommodations in general, reserve poolside
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  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, September 19, 2013
Dear Anita D,

Thank you for your recent review. We are thrilled to hear that David was able to exceed your expectations and made your stay enjoyable. We will be happy to share your feedback with our associate as he will be pleased to know he caused a memorable impact on your stay. We look forward to welcoming you back!

Be well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Mission Hills Golf Resort & Spa

Address: 71333 Dinah Shore Drive, Rancho Mirage, CA 92270
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Rancho Mirage
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Rancho Mirage
#4 Spa Hotel in Rancho Mirage
#5 Luxury Hotel in Rancho Mirage
#5 Romantic Hotel in Rancho Mirage
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Mission Hills Golf Resort & Spa 4*
Number of rooms: 512
Official Description (provided by the hotel):
The Westin Mission Hills Golf Resort & Spa is a Palm Springs resort and hotel where the picturesque mountain views and secluded location create the perfect escape. Our Palm Springs hotel is the perfect place to unwind. Enjoy the best Palm Springs Golf on one of our championship courses, lounge at any of our three pools, splash down our 60-foot waterslide or enjoy a delectable meal at one of our Palm Springs restaurant options, including the new Pinzimini. A soothing sanctuary awaits those looking for a rejuvenating desert retreat with our expansive Palm Springs resort spa featuring treatments for everyone. ... more   less 
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Also Known As:
Westin Mission Hills Resort And Spa
Westin Mission Hills Hotel Rancho Mirage
Westin Rancho Mirage
Palm Springs Westin
Westin Mission Hills Golf Resort & Spa Rancho Mirage, CA

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