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“Not horrible but ....” 3 of 5 stars
Review of Westin Mission Hills Golf Resort & Spa

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Westin Mission Hills Golf Resort & Spa
4.0 of 5 Resort   |   71333 Dinah Shore Drive, Rancho Mirage, CA 92270   |  
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4th Night Free & Credit
Ranked #4 of 8 Hotels in Rancho Mirage
Certificate of Excellence 2014
Scottsdale, Arizona
Top Contributor
63 reviews 63 reviews
25 hotel reviews
Reviews in 34 cities Reviews in 34 cities
35 helpful votes 35 helpful votes
“Not horrible but ....”
3 of 5 stars Reviewed July 9, 2013 via mobile

I have stayed at this property a number of times. If I am travelling with my wife and dogs it is a good location because it is dog friendly. The place is older however and has more miles on her than a Bangkok bar girl. Internet isn't reliable, wireless service can be iffy if you have an interior room. The rooms need refreshing and during my last stay the main pool was out of service.

Stayed July 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, July 15, 2013
Dear Kawhona,

Thank you for posting your review, your comments are very important to us. We thank you for being a loyal guest and repeatedly choosing us. We give our sincerest apology for the wireless service in your guestroom and for the closure of our main pool for renovation. We can rest assure you that it is back up and operational. We do hope to see you soon, as we are always welcoming here at the resort.

Be Well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,963 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (544)
Date | Rating
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English first
Montrose, California
1 review
4 of 5 stars Reviewed July 9, 2013

One of my best vacations, and Palm Springs is so close to us! We lucked out with an excellent commute on Wednesday & beat any J4 traffic. Yay! Modern and clean. Only gripe is the staff need to get on same page what is allowed and not allowed in pool area. Food is good & drinks are great! We had plenty of white sangrias & with fruit sooo refreshing. The Las Hadas pool was nice and quiet for us, but Manny & David at the bar were professional and friendly. I liked the largest pool, which is a family pool with a slide, etc. Lots going on there, volleyball, floaties. Cabanas would be okay if I was with a larger group at $150/day. Bar service was sketchy with mandatory meetings closing the bar. The pool at nighttime was fabulous and the music was right on. All ages welcomed! I would stay there again next year, or for another vacay. The cleaning staff, hotel front desk & the ice cold bottles of water at the circular driveway was a welcoming touch to the desert! We enjoyed 105-111 degree weather and stayed an extra night. The only thing lacking is no disco or place to boogie. It would have been convenient for us adults to party nearby, but we took a 3-minute drive over to Agua Caliente casino for some latin music & top 40. Fun!

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, July 15, 2013
Dear Vicky416416,

Thank you for taking the time out to post your review. We much appreciate it. It is with great excitement to know that you and your family were able to enjoy our resort during the 4th of July weekend. We are so pleased to know that David and Manny were very attentive to your needs while you were enjoying our pool. We look forward to welcoming you back and we hope to see you soon!

Be Well.
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Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 9, 2013 via mobile

Stayed there with my family and we had a fabulous time. Disappointingly, the day after we got there the main pool with the slide closed for renovation. They still had 2 other pools though. The 1st night we were exhausted so ordered room service. My husband's meal came with half nd the stuff listed missing! We rang the restaurant and they sent the meal out again and took it off our bill. Minor hiccups but once we raised the issues everything was dealt with and the staff are very pleasant. Overall a brilliant resort and stay

Ps the hotel is in palm desert about 15 mins away from palm springs

  • Stayed July 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, July 15, 2013
Dear TashaJ05,

Thank you for taking the time out to post your review. We truly appreciate your feedback. We are delighted to know that our guestrooms and grounds were pleasantly appealing. We do give our sincerest apology for the closure of our main pool for renovation, it is back open and operational. We look forward to welcoming you back and allowing you to enjoy the pool for the duration of your entire stay. We hope to see you soon, as we are always welcoming here at the resort.

Be Well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado, USA
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 9, 2013

We stayed here for the four day holiday weekend and it was great: clean rooms, great service, delicious breakfast, relaxing time by the pool, and a good value with the low rates right now. If you are looking for a nice getaway from LA for the weekend this is it.

Room Tip: If you do not have kids stay next to the La Paloma pool, which is 18+ so it's nice and quiet.
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, July 15, 2013
Dear Codybravo75,

Thank you for your review. We are gracious to accept your compliments and appreciate all of your feedback. We are thrilled to know you enjoyed your stay and that our staff was helpful, as customer satisfaction is what we pride ourselves on. We look forward to seeing you again and creating the same experience on your next stay with us.

Be Well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upland, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 8, 2013

My hubby and I usually stay here for our anniversary every year. We love the pool areas. They have bars! We make it a point to visit David at the Las Hadas pool every time we visit. He is so friendly and always keeps us entertained! Each time we go back we are surprised he remembers us! They have several pools, including a quiet pool and also a very family friendly pool area with planned activities and water slides. The rooms are beautiful, the lounge area is perfect, and the restaurant is fantastic! I look forward to coming back soon!!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, July 15, 2013
Dear angela40243,

Thank you, we appreciate your feedback. It is with great delight to know that David was very accommodating to your group needs. We strive to provide all of our guests with a relaxing experience and the personalized service that they deserve. We will be sure to share your comments with David and his manager. Thank you for choosing The Westin Mission Hills, we look forward to seeing you again. Be Well
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Manhattan Beach, California
1 review
5 of 5 stars Reviewed July 8, 2013

Crystal was amazing as the executive meeting manager on-site helping us day in and day out. Immediately when she arrived at the hotel she contacted me to see if there was anything I needed. I didn't have to call her because she was always close by taking care of everything. She was an amazing person to have during my conference, solving all my problems in a very expedient manner.

Room Tip: If you are attending meetings in the Celebrity Ballrooms, I would ask to be in building 9 or 10. It...
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, July 15, 2013
Dear makal0361,

Thank you, we appreciate your feedback. It is with great delight to know that Crystal was very attentive to your needs. We strive to provide all of our guests with a relaxing experience and the personalized service that they deserve. We will be sure to share your comments with Crystal and her manager. Thank you for choosing The Westin Mission Hills, we look forward to seeing you again.

Be Well
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 7, 2013

Once again a wonderful relaxing stay in the desert to escape the hustle & bustle of busy LA city life. It is truly my favorite spot to relax, disconnect and recharge my batteries. Loved being back in my favorite room, reading books on my private patio, relaxing at the pool, going on solo night strolls across the very safe / well lit property, listening to live music at the bar/ lounge.... A special thanks to Rafunzel for always ALWAYS taking the BEST care of me. Over the years becoming a "regular" at this resort, Rafunzel is someone i consider a friend now & she always goes above & beyond to make me feel so welcome. Also a special thanks to David at the Las Hadas pool. David is the best. You can tell he really loves his job and he genuinely cares about all the customers - chatting with everyone about their lives, walking around to check on everyone to make sure they are staying hydrated in the sweltering heat (it was 111 or 112 all week while i was there and david kept bringing me water & ice which was SO thoughtful & appreciated). And he also makes delicious cocktails. David has always become a very dear friend over the years. His kindness as well as Rafunzel's kindness is so genuine and makes all the difference in my stay. I will always return to this hotel -- and it is because of the kind staff like Rafunzel and David. Thank you!!

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, July 15, 2013
Dear JamieNoelani,

Thank you for sharing your review. We are so pleased to hear that you enjoyed a refreshing stay at our resort. We are delighted to know that you were able to indulge in various activities that we offer to our guest. It is truly a pleasure to know that you were able to experience the unparalleled customer service that we strive to provide all guests. We look forward to seeing you again, as we are always welcoming.

Be Well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Mission Hills Golf Resort & Spa

Address: 71333 Dinah Shore Drive, Rancho Mirage, CA 92270
Phone Number:
Location: United States > California > California Desert > Rancho Mirage
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Rancho Mirage
#3 Family Hotel in Rancho Mirage
#4 Luxury Hotel in Rancho Mirage
#5 Romantic Hotel in Rancho Mirage
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Mission Hills Golf Resort & Spa 4*
Number of rooms: 512
Official Description (provided by the hotel):
The Westin Mission Hills Golf Resort & Spa is a Palm Springs resort and hotel where the picturesque mountain views and secluded location create the perfect escape. Our Palm Springs hotel is the perfect place to unwind. Enjoy the best Palm Springs Golf on one of our championship courses, lounge at any of our three pools, splash down our 60-foot waterslide or enjoy a delectable meal at one of our Palm Springs restaurant options, including the new Pinzimini. A soothing sanctuary awaits those looking for a rejuvenating desert retreat with our expansive Palm Springs resort spa featuring treatments for everyone. ... more   less 
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Also Known As:
Westin Mission Hills Resort And Spa
Westin Mission Hills Hotel Rancho Mirage
Westin Rancho Mirage
Palm Springs Westin
Westin Mission Hills Golf Resort & Spa Rancho Mirage, CA - California Desert

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