This hotel looked great from the photos, but when I came here for a conference, I was not happy to see a few hairs in the bathroom, which made me feel it wasn't well-cleaned.
Also, I felt they were nick and diming me by charging me $20 to hold a package for me that I had delivered ahead of time. I can understand tipping the guy who brings it to me, but to just automatically tack on $20 for holding it in a closet for me - that was outrageous! I called to complain and ask them to take that charge off, but they refused. First, when I called about it, they told me it was the hotel's policy. Then when I checked out, I asked again, and was told that it was the "deal" struck by the people who were holding the conference I had attended.
For what was supposed to be a luxury resort hotel, I felt this was nickel and diming and totally not giving their guests any additional value for what they were charging. Shame on whomever made up this policy at Westin! I won't be staying there again.
- Official Description (provided by the hotel):
- The Westin Mission Hills Golf Resort & Spa is a Palm Springs resort and hotel where the picturesque mountain views and secluded location create the perfect escape. Our Palm Springs hotel is the perfect place to unwind. Enjoy the best Palm Springs Golf on one of our championship courses, lounge at any of our three pools, splash down our 60-foot waterslide or enjoy a delectable meal at one of our Palm Springs restaurant options, including the new Pinzimini. A soothing sanctuary awaits those looking for a rejuvenating desert retreat with our expansive Palm Springs resort spa featuring treatments for everyone. ... more less
- Reservation Options:
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- Also Known As:
- Westin Mission Hills Resort And Spa
- Westin Mission Hills Hotel Rancho Mirage
- Westin Rancho Mirage
- Palm Springs Westin
- Westin Mission Hills Golf Resort & Spa Rancho Mirage, CA - California Desert