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“Watch out for hidden fees!” 4 of 5 stars
Review of Westin Mission Hills Golf Resort & Spa

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Westin Mission Hills Golf Resort & Spa
4.0 of 5 Resort   |   71333 Dinah Shore Drive, Rancho Mirage, CA 92270   |  
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Ranked #4 of 8 hotels in Rancho Mirage
Tucson, Arizona
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
Reviews in 23 cities Reviews in 23 cities
10 helpful votes 10 helpful votes
“Watch out for hidden fees!”
4 of 5 stars Reviewed November 20, 2012

Westin hotels are lovely and this spa+Resort is really lovely. Our room was huge and bed super comfy. But watch out for all the addon fees! There was a $27 "Resort fee" im addition to the room rates, taxes and fees we psid on Priceline. And while our room service breakfast was delivered right on time by a friendly staff person, tne addon charges doubled what we expected to pay!
If money is no object, don't worry about a stay here. It will be delightful--and expensive.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, November 22, 2012
Dear poemasKC,

Thank you for taking the time to review our resort.

The fee's you are referring to are listed on Priceline as well as our Westin Mission Hills Resort & Spa website. The below fee information can be found on Priceline when booking your reservation.

Mandatory Fee: This hotel charges an additional $27.00 per room per night. This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe fees. The amount of the charge is subject to change.

We thank you for your patronage and hope you will join us again soon.
Be well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (448)
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English first
Fayetteville, Arkansas
2 reviews
2 of 5 stars Reviewed November 20, 2012

Ants! Really? We come to a "spa" setting and for the amenities but I get ants crawling all over my bathroom floor. The bathtub was dirty and had the remains of some foreign substance all over it. No robes! The door closed as my wife was taking pictures of the beautiful surroundings and when the key was inserted, would not let her back in the room. The staff was rude in assisting her back into the room. No one went with her to get back into the room other than the alleged security officer (a male). The room had lights that were not functioning and we had to repeatedly ask for replacements. The different buildings were not adjusted to the daylight savings time and upon arrival, the corridors were pitch black and unsafe to be in. This place needs an update and make over if it is to be a spa resort. Back to the ants; the problem was never resolved. The grounds were immaculate. The golf course was great. Check in was great. Concierge was very good. Conference facility was very good. We did get an apology for the robes and dirty tub and a letter and fruit bowl. Still ANTS! Other than that, it was a pleasant stay!

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Ontario, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 18, 2012 via mobile

Beautiful setting. Nice resort. Golf course is right there. Room was big and very nice. Bathtub and toilet were in a separate room. Double sinks in the bathroom. Pools were big. Loungers around the pool were very comfortable. The only negatives were slow service in the restaurant and a few hiccups with the housekeeping (she forgot her sponge in the room and barged in to retrieve it, some days did not get more towels or shampoo). I would stay here again.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, November 20, 2012
Dear Renee123,

Thank you for your review. We appreciate the time you took to offer your lovely comments.
We look forward to seeing you in the future.

Be well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Simi Valley, CA
Top Contributor
120 reviews 120 reviews
31 hotel reviews
Reviews in 47 cities Reviews in 47 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed November 16, 2012

We stayed here two separate nights on a week long road trip. It being Westin, we didn't much to be concern about. The first stay was a bit inconvenient, because our room was on the 2nd floor, and the building had no elevator. So we had to lug our luggages on the stairs. The room was excellent and big with high ceiling, and decor was updated. Really loved the spacious bathroom with sink and closet area separate from the shower and toilet.

On our second stay, we got the ground floor room, which was great. Bathroom was not as nice as the first one. The heater was broken. It was a cold night and we couldn't get heat. Despite the thermostat was showing 80 degree, it was blowing cold air. It was around 9 p.m. and we were tired so we didn't bother to call for maintenance. Luckily the thick duvet kept us warm.

The staff was very friendly as expected from a Westin. Grounds were nicely kept. Lobby was beautiful. Only the guestroom buildings looked a bit old and plain. We think it's not worth the price if we had to pay full price. Luckily, we got a great deal through Priceline.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, November 20, 2012
Dear vacay2vacay,

Thank you for your review. We are thrilled you enjoyed your stay. In the future our bellmen are happy to assist you with your luggage should you not wish to carry it. We're glad we were able to accommodate you in a ground floor.

We do hope you will have the opportunity to visit us again.
Be well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Beach, California, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 14, 2012

This is the second time we've stayed at this property. My in-laws live nearby and I use points for our stay. When we got to the room, it was a bit cold, and I could not get the room warmed up even with the heat cranked to 80. Turns out the heater didn't work so we had to have maintenance come to the room and fix it at 10 pm. The next morning, we found that the fan in the bathroom wasn't functioning. When my wife went to take a shower, there were no shampoo or conditioner bottles for use. Overall, not a great stay. Seems we were calling the service desk and asking for something on a regular basis...three issues for our one night stay.

Not sure if this is typical of the area. We stayed at The Parker once and were extremely disappointed as well...

Room Tip: This is a large property with a lot of different buildings. Seems no matter which room you get you...
See more room tips
  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, November 29, 2012
Hello Brian,

Thank you for your review and appreciate your comments.
We apologize for the challenges you faced during your stay. We strive to offer the best customer service and facilities for our guests so you may enjoy a warm, relaxed environment. We hope you will have the opportunity to join us again so we may provide the finest Westin services our resort is known for.

Should you need assistance with a future booking please do contact us directly and we would love to assist you. We look forward to welcoming you again soon.

Be well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California, United States
1 review
3 of 5 stars Reviewed November 11, 2012

My husband and I stayed five nights at this resort recently when we wanted a quiet retreat. The weather was great and the resort grounds beautiful. Unfortunately the room was not. The telephone did not operate so we had to call the front desk using our cell. We were assured it would be fixed but that never happened. The floor lamp was broken and the only way to turn it off and on was at the wall outlet. The heavenly bed was not so heavenly as the wrong size comforter was used on the bed (queen size on a king bed). We have stayed at this property before and our prior experiences have been positive but not this time. This property needs some updating.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, November 29, 2012
Dear Toula C,

Thank you for your recent review. We appreciate the time you took to offer your comments and concerns as this allows us to improve our services.

We apologize for the inconveniences you faced during your stay and thank you again or your feedback. We will inform our team so we can ensure we investigate these challenges.

We hope you will give us another opportunity and join us again soon. We thank you for your patronage and look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poway, California
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 10, 2012

My husband and I enjoyed 5 days at the resort along with golf for him and a visit to the spa for me. He enjoyed the golf as the weather was perfect and I had the best pedicure and facial I have ever had (and at 72 I have had a lot!). They had a special that day at the spa so I got both treatments for the price of one - what a way to pass a few hours while Mike was on the golf course!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, November 27, 2012
Dear Chris G,

Thank you for your wonderful review.
We appreciate the time you took to offer your comments.
We hope you will have the opportunity to visit us again soon. Be well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Mission Hills Golf Resort & Spa

Address: 71333 Dinah Shore Drive, Rancho Mirage, CA 92270
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Rancho Mirage
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Rancho Mirage
#3 Spa Hotel in Rancho Mirage
#3 Family Hotel in Rancho Mirage
#4 Luxury Hotel in Rancho Mirage
#4 Romantic Hotel in Rancho Mirage
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Mission Hills Golf Resort & Spa 4*
Official Description (provided by the hotel):
The Westin Mission Hills Golf Resort & Spa is a Palm Springs resort and hotel where the picturesque mountain views and secluded location create the perfect escape. Our Palm Springs hotel is the perfect place to unwind. Enjoy the best Palm Springs Golf on one of our championship courses, lounge at any of our three pools, splash down our 60-foot waterslide or enjoy a delectable meal at one of our Palm Springs restaurant options, including the new Pinzimini. A soothing sanctuary awaits those looking for a rejuvenating desert retreat with our expansive Palm Springs resort spa featuring treatments for everyone. ... more   less 
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Also Known As:
Westin Mission Hills Resort And Spa
Westin Mission Hills Hotel Rancho Mirage
Westin Rancho Mirage
Palm Springs Westin
Westin Mission Hills Golf Resort & Spa Rancho Mirage, CA

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