We just returned from a weekend trip here. Overall we really enjoyed our stay with a few exceptions.
The good: -Staff was amazing! Everyone - from the servers at the restaraunt to the guys driving you around on the little carts- was attentive and helpful and just great.
-The pool was wonderful. We got a cabana the first day and just popped in to swim the day that we left. Both experiences were good (cabana service was amazing!!). Both kids (ages 14 months and 4 years) had a great time in splashtopia.
-check in and check out was smooth. They even add a special 'check out' area during peak check out times. Makes it go by fast.
-They have a little room for the kids with TV (movie playing) and bean bags and little juice boxes right off the main lobby, which makes it very nice while one of the adults checks in, the kids can watch a movie and relax.
The bad: -The room: overall it was nice but the carpet was disgusting! all different color stains on it and our feet were turning black. With a toddler all over the floor, definitely not appeasing. Also, there were little black bugs all over the bathroom sink. On our toothbrushes and cups etc. gross! We told the front desk and they offered us to change rooms, but we already had unpacked and gotten settled (with two young kids, that is a big task). So we asked for the carpet to be cleaned and the bathroom sprayed for bugs while we were at the pool (they had all day to do it). This was never done. I spoke to the front desk the next day (checkout day) and they were very apologetic and said not sure what happened but offered to do it then (we declined saying we were checking out anyway). They comped us like $20 or something, Eh!
-I wish there was a way to enforce the 'children under 14 must have adult with them at all times' rule. There were groups of young kids (10-13 years or so) running around totally unsupervised. They were cannonballing into the pool, literally in our faces. Playing pool games and knocking into us in the pool (not even caring that they almost knocked my toddler out of my arms) and having innertube fights in the lazy river, that never feels good to get whacked with one of those. I understand kids want to play, but geez a little parental supervision would help! The splashtopia experience is superfun, but very overwhelming with all the kids. So either have lots of patience or a few cocktails!
Overall, we really enjoyed our stay, if you have kids you will too! We are even trying to make a return trip this summer, it was that much fun!
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- Also Known As:
- Rancho Las Palmas Hotel Rancho Mirage
- Rancho Las Palmas Resort And Spa
- Rancho Las Palmas Resort Spa
- Rancho Palmas Resort
- Omni Rancho Las Palmas Resort & Spa Rancho Mirage, CA