I struggle with how to re-review Rancho after my second visit. Hotel and spa were integral for my couples retreat so one affects the other. I booked a Spa Package that included (2) $50 spa vouchers. When you pre-book a spa service with your reservation its only $99. However these cannot be combined- but it doesn't say that anywhere. Accomodations were attempted via a spa visit voucher for the next day but we were leaving. There were additional problems with our bill. While Juan and the other masseuse were great and I like the spa- I'd hesitate to return without a contract and a calculator. (I kid; sort of).
That said- at checkout I was pretty frustrated and mentioned that there were problems with the package. Imagine my surprise when with little more than a mild complaint that the cost difference was immediately removed from my (hotel) bill. That and my rate had been lowered prior to my even arriving. The hotel is clean, well maintained and I enjoyed my stay. The adult pool is great (please don't bring your children there parents; you have all of Splashtopia and an entire kids pool. I don't care how good you think your kids are). It was nice to listen to the jazz band at Blue Ember while lounging. Overall a nice couples retreat even though its so family driven. Therefore 4 stars even with the package difficulties as I feel the HOTEL took care of it.. And plenty of nice restaurants within an easy 10 minute drive.