Unlike a previous poster it was the Valet/Doorman/Bellman service that impressed us the most! As soon as our cab came to a stop we were engulfed with helping hands, from opening doors and offering the gracious hand out of the vehicle to assisting with our luggage. It was quite chilly and after checking in with the very pleasant front desk we were shown to our room in their new vehicle and not the normal breezy golf cart. The room assigned was nice but it was not what we had requested. No problem, our driver/bellman was on the phone with the front desk and we were directly shown to our new room. Then we were driven back to the front to pick up our new room keys and have dinner. As our door was opened we were told to please let them know when we were ready as they would be happy to again drive us. We went to the hotel's noted Blue-Amber restaurant. Where no we didn't have reservations but if we had known it would have been easily remedied on our arrival, if acknowledged. Instead we stood there and listened to two gentlemen, presumably the chef and restaurant manager, chatting. Apparently we were invisible. The young hostess was there, then not, then there taking reservations (for only minutes away), taking direction from the chatters, finally asked if we had been helped. We had not, after another few minutes she escorted us half way to a table that had setting for one. We returned to the front and waited again. We did sit at the same table that she originally had planned to seat us, a small table for two. Nothing special about the table. Once seated I could see no reason for the delay as all tables were open with the exception of the tables on either side of ours. On one side there was a table for two with one person the other had eight. We ordered cocktails and my husband ordered their fillet. I ordered two appetizers for my dinner. The hummus was excellent but what ever they do to the pita it is served with delineates it. My second order was tapas, which apparently here translates to mini tacos and they were worthless. The steak was good and cooked as requested. It was nice to see a someone from this establishment check on the gentleman next to us to make sure he enjoyed his visit at the restaurant. Apparently they are only concerned if you own one of their condos or belong to their discount club, but they are the only game in town unless you leave the facility. The same indifference rang throughout with the exception of the gift shop where at least the sales clerk was helpful.
The design of the hotel is lovely with nice touches like the fire pits and the grounds are beautifully kept. The rooms are large as well as the bathroom. The bed was nice and we slept well. The use of the little cotton robes were nice idea but like so many other little things there that were wrong, broken, missing, it had a cigarette burn hole in it and it was the one the one with the little sign on it explaining they would be happy to charge me 68 dollars should I chose to take it as a souvenir. I thought this profound as they seem to want to charge you for what they once had. I doubt this is the best hotel in the area but I am sure it doesn't matter between the water park and the golf course I am sure they stay booked.
The service needs to balance. Either the rest of the hotel staff need to follow the service of the Valet/Bellmen or, they need to be just as indifferent because after setting the bar and receiving great service I found the remainder of my stay a bit of a disappointment.
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- Also Known As:
- Rancho Las Palmas Hotel Rancho Mirage
- Rancho Las Palmas Resort And Spa
- Rancho Las Palmas Resort Spa
- Rancho Palmas Resort
- Omni Rancho Las Palmas Resort & Spa Rancho Mirage, CA