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“OK Hotel, Good Pool” 3 of 5 stars
Review of Omni Rancho Las Palmas Resort & Spa

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Omni Rancho Las Palmas Resort & Spa
4.0 of 5 Resort   |   41000 Bob Hope Drive, Rancho Mirage, CA 92270   |  
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Ranked #3 of 8 Hotels in Rancho Mirage
Rancho Palos Verdes, California
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
“OK Hotel, Good Pool”
3 of 5 stars Reviewed August 18, 2011

The room itself was just ok. Dark and kind of cave like. Our room had 2 double beds and they weren't very comfortable. The pool was great. Would probably suffer the beds for the pool. Staff was not real friendly.

  • Stayed November 2010, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, August 30, 2011
Dear Vin004,
Thank you for posting your review. We’re glad that you enjoyed Splashtopia but sorry to hear that you did not like the beds and that you did not find the staff friendly. Please know that we have sent your comments to our management team for training purposes and that we hope to welcome you back for a truly enjoyable stay in the future.
Sincerely, Rancho Las Palmas Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,614 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (291)
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English first
Thousand Oaks, California
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 13, 2011

We were looking for a great spot to bring the kids (age 11 and 5) for a midweek getaway. My wife did the research on TripAdvisor, then on their website, and Splashtopia definitely caught our eye (300 ft winding river, 2 water slides, a family pool, and a spa). The package we got included a tube for each girl, but there are also free ones in the river that you can grab. Drifting down the river (the automated current carries you effortlessly around and around). was JUST what the de-stress doctor ordered. If the resort didn't have this, I would have thought it was a good place to go, but Splashtopia definitely made it a great choice for our vacation. If you're looking to go to Palm Springs with kids and a great spot to help escape the 100+ degree weather, this is highly recommended!

Room Tip: If you're flexible on dates, check for midweek specials.
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  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, August 30, 2011
Dear brady127,
Thank you for posting your review! We’re glad to hear that the Lazy River was the highlight of the trip for you and your family and that you were able to relax! We hope to be able to welcome you all back to Rancho in the near future!
Sincerely, Rancho Las Palmas Resort & Spa
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Rancho Cucamonga, CA
Top Contributor
60 reviews 60 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed August 10, 2011

Stayed here for one night in a poolside room in Building 10. Check-in line moved efficiently but our room wasn't ready. We were given a pool key, so we went to the pool area with the two inner tubes which we got in our package. They inflated them for us in the pool side shop and we wrote our names on them with a sharpie they provided. Was told I would be called on my cell, but I was not called. I called the front desk from the pool and they told me my room was indeed ready. This was about 45 minutes later than promised. They had 300 checkouts so I'm sure the housekeeping staff was stretched thin. It didn't matter to us because we were allowed to play in the pool even if our room wasn't ready.

I unloaded the car as the rest of the family played. Our room had a King bed which was very comfortable and the girls (7,8 years old) slept fine on the pull out couch. We had a $50 breakfast credit for the next day which was about what we spent for breakfast. Service was fast and food was good. Had pancakes and waffles, coffee, juice.

The pool area had a lazy river, two water slides and a larger, family pool. It was over 100 degrees but because the pool water is refrigerated they were refreshing all day long. The lifeguards are attentive and enforce the rules consistently.

We rented a pool-side cabana for the day. There were two types, the beach cabana around a small area of sand, and the ones around the family pool. We rented the family pool one because they come with a ceiling fan as well as cool water misters. There is a small fridge there and the front and back flaps can be almost completely closed off if desired. The beach cabanas do not have misters which I think is a disadvantage. There is a bar and restrooms very close by and we had about a dozen towels in the cabana when we got there in the morning. The cabana came with 12 bottles of water as well as a chilled fruit plate. The fruit was good. The service from Tabby on deck was lovely. She really is attentive and brought us our drinks and lunch. I tipped her well because she deserved it. Really really good service. We thought the cabana was essential to having a really good time on deck when it is so hot. Bring lots of sunscreen (amazes me how many irresponsible badly burned humans I see at resorts with all the sunscreens available) and water shoes to keep from being burned on the deck. We had to check out by noon but were given a pool key and enjoyed our cabana until we were ready to drive home.

We did not go to the spa or play golf. The grounds are kept up well and there are many good restaurants in the area. The hotel promotes an authentic Mexican restaurant a few miles away and it was really, really good!

On balance, this hotel does have a special water park area. It isn't huge but for younger kids it is a blast and very safe. My wife and I enjoyed hanging out in the cabana as the kids had the run of the place. I relaxed more here than on the Disney Dream. Well worth the price and drive out to the desert.

Room Tip: consider a pool side room if you have kids. Easy access to Splashtopia.
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  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, August 30, 2011
Dear The4Monkeys,
Thank you for posting your review! We very glad you and your family had a great and relaxing time here at Rancho and that Tammy provided you with great service! We hope to welcome you back to Rancho again soon!
Sincerely, Rancho Las Palmas Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riverside, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 9, 2011

Our group of two couples chose Las Palmas because of a great summer package including free golf and $150 plus of free food credits over the 2 day stay, not to mention the LAZY RIVER :). The accommodations were high end, the service was excellent and the staff were friendly and accommodating. We had a fantastic stay and spent most of our time floating around in the lazy river and soaking up the sun. We will definitely come back again but this time we will bring our kids so they can enjoy the lazy river, water slides and water features. At check out the staff was very friendly and patient as we combed through the room charges to make sure everything was accurate. GO LAS PALMAS!!!

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, August 30, 2011
Dear pastorswife92508,
Thank you for posting your review on TripAdvisor! We’re glad you and your friends were able to come and enjoy playing some golf and floating in the lazy river! We look forward to welcoming you and your families again soon!
Sincerely, Rancho Las Palmas Resort & Spa
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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 8, 2011 via mobile

We have stayed here a few times before the resort was renovated and we were pleasantly surprised. The rooms have been updated which now include plasma tvs. Check in was a breeze
This is resort has two water slides; a lazy river and a water playground. Having said that there are parents and children everywhere. The lazy river can get very crowded after check in time. However, the resort has an adult pool on the otherside of the resort if a time out is needed. We enjoyed our stay with our children. They had a great time.

  • Stayed August 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, August 30, 2011
Dear MaraDeceives,
Thank you for posting your review! We are glad that you and your family enjoyed our renovations and your overall experience. We look forward to welcoming you back again soon!
Sincerely, Rancho Las Palmas Resort & Spa
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SoCal
1 review
2 of 5 stars Reviewed August 5, 2011

Lots of little things kept this trip from being enjoyable: late or no housekeeping, the scent of fertilizer, terrible sound system and (worse) conflicting music in adjacent public areas, no place for the kids to go at night--which meant kids in the bar after 9 p.m. It seems like it would take so little to make this place great. Or they could charge half what they do, and you'd accept the dozens of small failings like ice machines every third building.

  • Stayed August 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, August 30, 2011
Dear Panache1984,
Thank you for posting your review. We’re sorry that you did not enjoy your stay here at Rancho. We have forwarded your response to our management team for review and training purposes. We hope that you will give us the opportunity to provide you with a truly enjoyable stay in the future.
Sincerely, Rancho Las Palmas Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Hills, California
1 review
2 of 5 stars Reviewed August 4, 2011

The genral view is that, in the low season when it is hot the service quality and staff responsiveness are at their lowest levels. Their logic is that, the low season guests do not come back in high season therefore, who cares!!!
The breakfast credit is only at one restuarant and there is no buffet available during the week, so you are forced to have breakfast in that one place and the breakfast credit barley covers the couple, let alone the kids!
It is much better to get the bare bone room as opposed to different packages that do not disclose the detail! Moreover, the staff during the low season are not as knowledgeable or responsive...Would be a wise idea to do a full research on the other resorts before going to this place.

  • Stayed August 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, August 30, 2011
Dear tesstarossa69,
Thank you for posting your review. We take each review like yours very seriously and I have forwarded your comments to our management staff for training purposes. We am sorry that you did not have an good experience with us and we hope that you will give us the opportunity to provide you with a truly enjoyable stay in the future.
Sincerely, Rancho Las Palmas Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Rancho Las Palmas Resort & Spa

Address: 41000 Bob Hope Drive, Rancho Mirage, CA 92270
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Rancho Mirage
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Rancho Mirage
#2 Spa Hotel in Rancho Mirage
#2 Romantic Hotel in Rancho Mirage
#3 Luxury Hotel in Rancho Mirage
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Rancho Las Palmas Resort & Spa 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Rancho Las Palmas Hotel Rancho Mirage
Rancho Las Palmas Resort And Spa
Rancho Las Palmas Resort Spa
Rancho Palmas Resort
Omni Rancho Las Palmas Resort & Spa Rancho Mirage, CA

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