We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great anniversary getaway” 5 of 5 stars
Review of Westin Mission Hills Villas

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Westin Mission Hills Villas to your Saves list
Westin Mission Hills Villas
4.0 of 5 Hotel   |   71777 Dinah Shore Drive, Rancho Mirage, CA 92270   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Longer Stays= More Saving
Ranked #2 of 8 Hotels in Rancho Mirage
Greeley, Colorado
1 review
“Great anniversary getaway”
5 of 5 stars Reviewed January 22, 2014

We were looking for a great place to get away from the cold Rocky mountains for a few days for our anniversary and loved the Westin Mission Hills. Beautiful grounds, great golf course, wonderful dining and a great place to relax. We will definitely go back!!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan K, Manager at Westin Mission Hills Villas, responded to this review, January 25, 2014
Mark Y, thank you for sharing your great feedback about the Westin Mission Hills Resort & Villas. I am so happy to read that you had a great anniversary getaway with us in the desert. You came at a perfect time as our weather has simply been spectacular!! Many thanks for sharing your experience and we look forward to seeing you again in the future. Cheers!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

600 reviews from our community

Traveler rating
    286
    180
    83
    33
    18
See reviews for
219
218
17
22
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Los Angeles, CA
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 14, 2014

We spent a couple of days here during the first week of the year. It was very quiet - I mean we rarely saw anyone else at the pool or on the grounds of the resort. We took our two younger kids 5&8 to just chill out as they enjoyed the last gasp of their holiday break from school. The resort is a sprawling place. The Villas are the timeshare/condo-like portion of the Mission Hills property. The hotel is adjacent, and something of a hike from the Villas. If you like to walk along a pretty golf course, it's not bad. Took us about 10 minutes from our room to the hotel lobby.

The room was nice - we had a 1 BR. The kitchen was pretty sizable - we didn't cook, but if we were to stay for a few days, we'd bring breakfast stuff and make it there. Dishwasher, washer and dryer, refrigerator and stove were all functional and reasonably new. The main living area had a fold out bed. Normally, these are a hazard to backs and a guaranteed bad night's sleep. However, the mattress in this sofabed was very thick and quite comfortable. More than good enough for the kids. The bedroom was sizable, with a LARGE jacuzzi tub (the jets however, didn't seem to be working). Shower was also large and the bathroom had a double vanity that worked nicely for us. Furniture seemed new-ish and all was very comfortable. Not luxurious, but certainly very serviceable.

The pool area for the Villas was quite large, including the be all and end all for our kids - THE WATER SLIDE! It was staffed throughout most of the day, and our kids used it to its fullest. There is a height requirement of 48 inches, and our 5 year old was 2 inches shy. That meant having to coerce his sister or a parent into sliding with him, since he wasn't allowed to go alone. We did several runs, and it was quite fun. There was a hot tub/spa nearby, which kept us from freezing on this high 60's/low 70's day. Food at the pool was the standard fare - burgers, chicken tenders, etc - but all tasty and nothing to object to. The cocktails were also good - a surprisingly good mojito with fresh mint.

It appeared the hotel pool was a bit more happening, but alas, their pool slide was under repair. There were games - ping pong, small basketball hoops etc. and other activities for kids that were much more extensive than at the Villa's pool. We probably would have spent our time there instead of the Villa, were it not for the water slide situation.

We also played tennis and rented some bikes to ride around the resort. Tennis a very far from the villas - the far end of the resort. But the court was fine and we had no complaints.

SInce it was so quiet, it's hard to gauge service and overall experience - we pretty much had the run of the place, and I think the staff was reduced since it was right after the holiday crunch. But generally the staff were helpful and friendly. The Villa grounds are a little artificial feeling. Plants that look very non-native plunked down between two long rows of 2 story villas. But nice enough. Just no wow factor.

We would probably stay here again, especially once our son grows another 2 inches. But it's nothing that really bowled us over. To be fair, when any resort is empty, it can be unexciting. And we have nothing negative to say. Just nothing that made this a must return, either.

Room Tip: If you stay at the villas and have kids, I would suggest a room closer to the resort, where you will...
See more room tips
  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan K, Manager at Westin Mission Hills Villas, responded to this review, January 18, 2014
SlushyMan, thank you for sharing your feedback about our resort. I am happy to read that you had a great time with us this year. It is great that your children had a wonderful time on the slide!! Just after the New Year holiday, it tends to be a bit slow for a short period of time, but we do get quite busy later in the month. Thanks again for your feedback and we hope to have the opportunity to serve you and your family in the future. Thanks and Be Well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queens, New York
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 11, 2014 via mobile

I cannot say enough positive things about the staff. What an amazing team they have there. The grounds are beautiful! The furniture and rugs show some age, but otherwise what a relaxing place to just forget about the world and truly rejuvenate. We did a family reunion and had several rooms at the villas and at the hotel and everyone was so great. Love the pools and the fact they are heated. What a great perk that the premium 1 bedrooms and the 2 bedrooms have their own grills. Will def be back soon!

Stayed December 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan K, Manager at Westin Mission Hills Villas, responded to this review, January 18, 2014
Loulu L, thank you for sharing your experience at the Westin Mission Hills Resort & Villas. I am so thrilled to read that you and your family had a relaxing and enjoyable time. Also, thank you for your kind words about our team and I am so happy to read that we were able to help provide a renewing experience. We will share and celebrate your comments with the entire team. Thanks again and we look forward to seeing you and your family again at Westin. Safe Travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, CA
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 3, 2014

Beautiful property. Well located. Staff at the main pool and adjacent restaturant were great.

Important Note: if you like the features that many reviews highlight - king bed, BBQ, patio that opens onto grass, sliding glass doors to patio from both the bedroom and family room, full kitchen with breakfast bar - then you need to reserve a Premium Villa. If you don't, you don't receive any of the aforementioned amenities, that make this property especially great.

We are Platinum members and checked in during a busy holiday week. The front desk was unable to give us an early check-in, an upgrade, or a late check out. I would assume that when the resort is full, any sort of SPG status doesn't matter a bit.

Room Tip: Review a resort map and request a room/building well ahead of time if you want to be close to the ma...
See more room tips
Stayed December 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan K, Manager at Westin Mission Hills Villas, responded to this review, January 11, 2014
LuxuryTraveler42, thank you for sharing your feedback about your visit with us. Please accept my apology for not having the ability to upgrade or provide extended a later checkout. Your loyalty means a great deal to us. As a timeshare facility, we are not able to accommodate certain privileges but will certainly accommodate when our demand can allow us. I am sorry we were not able to upgrade you and your family. I am happy to know that our staff at the pool & Season’s Grill took great care and that you enjoyed the property. Many thanks for your feedback and we look forward to welcoming you again to the Westin. Be Well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
49 reviews 49 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed January 2, 2014 via mobile

We loved the golf courses and villas so we would highly recommend these to you. However, the customer service on the resort is poor for Westin. If you want a sun bed you need to be prepared to get to the pool early. If you want a drink or something to eat around the pool be prepared to wait 20 minutes for service. If you want to speak to front desk be prepared to be put on hold before you have your question answered. In addition our room service experience was as poor having to wait over 45 minutes for a bowl of ice cream which when delivered was in fact one boule and melted!Also be prepared to phone daily to remind house keeping to make up your room. I blame the management as being an SPG Gold member I know this is not normal. It's a real shame .

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan K, Manager at Westin Mission Hills Villas, responded to this review, January 11, 2014
Greardiom, thank you for sharing your experience at our resort. Please accept my apology for the service opportunities you experience during your last visit. We have a high commitment for service and I am sorry to read we missed meeting your expectations. I will share your feedback with our team and revisit what it means to execute brilliantly, all the time. At your discretion, I would love the opportunity to connect with you and learn more about your experience, as well as offer a more personal apology. If you choose to do so, I would be most grateful. Many thanks for your feedback and hope I have the opportunity to connect with you. Many thanks and Be Well.

Jonathan Karp
jonathan.karp@westin.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 30, 2013

We've stayed at the hotel before and the villas are far superior.

Parking can be a problem late at night. Lots to do within driving distance of the hotel.

Would definitely recommend and will be retuning in the future.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan K, Manager at Westin Mission Hills Villas, responded to this review, January 11, 2014
Kwman, thank you for sharing your feedback about your experience. I am so please to read that you had a great getaway with us. Thank you for recommending our resort and we look forward to serving you again in the future. Safe Travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pasadena, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 28, 2013

Just returned from a week stay at Westin Mission Hills Villa. We stayed here for a week and had a wonderful time! I agree that the staff was outstanding. There was so much to do around the area during the holidays. There was shopping and good restaurants around the area. There are also many activities within the resort. It was a nice stroll to the adjacent Westin Mission Hills Resort. We ventured out to the Palm Springs Art Museum then headed out to the Villagefest Thursday night. All in all, a great experience! Thank you!

Stayed December 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan K, Manager at Westin Mission Hills Villas, responded to this review, January 11, 2014
Dan_O_A, Thank you for sharing your experience at the Westin Mission Hills Resort & Villas. I am so happy to read that you and your family had a wonderful stay with us. Thank you for recognizing our associates for providing outstanding service. We love reading great feedback like yours. Thanks again for sharing your feedback and we hope to see you again at the Westin in the near future. Be Well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Westin Mission Hills Villas? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Westin Mission Hills Villas

Address: 71777 Dinah Shore Drive, Rancho Mirage, CA 92270
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Rancho Mirage
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Rancho Mirage
#2 Family Hotel in Rancho Mirage
#4 Romantic Hotel in Rancho Mirage
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Mission Hills Villas 4*
Number of rooms: 316
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Priceline, Starwood, Despegar.com, BookIt.com, TripOnline SA, Booking.com and Tingo so you can book your Westin Mission Hills Villas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westin Mission Hills Villas Hotel Rancho Mirage
Westin Mission Hills Hotel
Westin Rancho Mirage
Rancho Mirage Westin
Westin Mission Hills Villas Rancho Mirage, CA

Owners: What's your side of the story?

If you own or manage Westin Mission Hills Villas, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.