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“Great service!” 4 of 5 stars
Review of Red Robin Gourmet Burgers

Red Robin Gourmet Burgers
72-797 Dinah Shore Drive, Rancho Mirage, CA 92270
760-324-8310
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Ranked #47 of 91 Restaurants in Rancho Mirage
Cuisines: Hamburgers
Good for: Families with children, Bar scene
Restaurant details
Good for: Families with children, Bar scene
Las Vegas, Nevada
Contributor
15 reviews 15 reviews
6 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Great service!”
4 of 5 stars Reviewed March 2, 2012

Fantastic wait staff and the food was served hot and fast.

Visited February 2012
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61 reviews from our community

Visitor rating
    17
    18
    17
    9
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Any
English first
Phoenix, AZ
Top Contributor
79 reviews 79 reviews
40 restaurant reviews
Reviews in 20 cities Reviews in 20 cities
48 helpful votes 48 helpful votes
“Better Service than at home!”
4 of 5 stars Reviewed December 22, 2011

What I liked most about this location was the nutrional guide AT the table! My daughter is diabetic and we have requested one at several locations in Phoenix and they are never able to provide one. It was a pleasant surprise! Shame on the Arizona locations!

Visited December 2011
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
Top Contributor
208 reviews 208 reviews
118 restaurant reviews
Reviews in 65 cities Reviews in 65 cities
72 helpful votes 72 helpful votes
“Great Customer Service”
5 of 5 stars Reviewed November 25, 2011

Trainee Manager Tyler Beach (look for him in the RR in Henderson, NV) bent over backwards to help me with my Fructose Intolerance. The server Regina was 5 star too. Gotta go place. Great food along with the great service.
IHG,
Rube

  • Visited November 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riverside, CA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Positive Gluten-Free Experience at Rancho Mirage Red Robin”
4 of 5 stars Reviewed July 28, 2011

I have Celiac Disease, and must eat gluten-free, so eating while on the road can be a challenge. I knew I would need a place to eat after a business meeting in Palm Desert this morning, so I scoped out nearby restaurants online last night. Red Robin was in an area I needed to visit, and had a gluten-free menu online, which I printed and took with me. I had not eaten at a Red Robin since being diagnosed, so I did not know what to expect.

As I was seated, I asked for a gluten-free menu to test whether they knew what I was talking about. They did, and said they would print one and bring it out. A few minutes later the manager, Wade, came to my table, and apologized that their internet connection was down and they could not print it. I pulled out my copy, and we went over the options. He was very knowledgeable, and explained the precautions they take to avoid cross contamination. He also explained that they have a dedicated fryer used only for gluten-free foods, so it is possible to order fries!

I ordered the guacamole burger, no bun, with fries, which arrived quickly. The quality of the food was average, but it was clearly prepared with care. The fries are steak cut, rather than narrower French fries, which was somewhat disappointing, as I prefer crispy fries. However, the meal was prepared correctly, and I have had no reaction to it. In addition, the service was attentive, and the manager stopped back by to make sure my order was done correctly.

I am very glad to know there is another dining option out there. I recommend reviewing and printing Red Robin's gluten-free menu online in advance before dining at any of their locations, when possible, and before ordering fried foods, talk with the manager to find out whether the frier at that location is a dedicated gluten-free fryer.

  • Visited July 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 3 of 5 stars Food
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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Would not return”
3 of 5 stars Reviewed July 23, 2011 via mobile

Its too bad that this location has turned into such a disappointment. I was seated in EBONY's section and couldn't believe what horrible service I had. She was lazy, did not have any customer service skills and obviously hated her job. I've been in customer service industry for many years and have catered to very high end clientale and one thing you have to remember is 'guests/customers are not an interuption to your work , they are the reason for it.' Someone should've taught our waitress that.

    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 2
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